Best Hotels in Berkswell, United Kingdom

Lovely grounds, excellent food and stunning customer service. Staying for work with 2 small dogs the staff couldn't do enough to make sure we were happy and well cared for. Everyone we dealt with was a dream and suoer friendly. One waiter even brought a plate of sausage for the dogs at breakfast. Rooms and decor a little dated, bathroom clean but showing signs of age. Bed very comfy and both evening meal and breakfast were delicious. Breakfast set-up is a little odd but not really an issue. Didnt use the spa or pool. Overall I'd happily come back but if you're fussy about aesthetics its probably not for you.

Upon arrival I had major reservations about what I had booked. The photos on the booking site were nothing like what I was seeing. The car park was nealry rubble and the surrounding grounds were poorly kept. Reception was quite grand in appearance but that's the only good point this hotel has going for it. For the size of the place there is hardly any staff. The room I had booked wasn't available now so given another. Waking down the hallway I could see the carpet littered in stains, absolutely filthy Room was very dated and the furniture was a collection of random bits, our coffee table was missing a leg and was proped up by a chair. Some old 5 pin plug sockets by the beds for the lamps. Bar area was also tired in appearance although staff were very friendly. The whole place needs a major overhaul.

I stopped here one night with friends for my birthday. The hotel is easy to get to, and the location is excellent as it’s located on Broad Street, near Brindley Place which hosts a wide range of bars and pubs. So if you’re visiting Birmingham to have a drunken, night out or a special occasion then this hotel is perfect. There’s also parking on site behind the hotel which is very handy, unfortunately the car park isn’t discounted for guests stopping in the hotel. After waiting in a small queue, we attempted to check in at 14:30 (half hour earlier than check in ‘opens’) we were told the room wasn’t ready. Which wasn’t an issue as they had luggage storage available. We can back to check in at 16:00 and the queue was horrendous. I’ve never seen a queue as big as this to check in for a hotel before. We waited for 20 minutes until we checked in. The room was spacious, clean and well equipped. Although there were coffee cups left behind the curtains upon entry. The bathroom was very modern and had a walk in shower. The beds were unbelievably comfy and had plug sockets by the side of the bed which is a massive plus as not every hotel has this. Luckily, it was a quicker process checking out as you can just pop your keys in the ‘express checkout box’. Overall, a comfortable night stay in the heart of Birmingham, unfortunately the check in was horrific.

Yes, it is very worn and dated but it does have a retro 70's charm and provides very good value. Reception was polite and professional but could have been more supportive. We had a issue as our hotel booking site had not paid the hotel. The receptionist ask us to phone them to solve the issue. At better hotels, the reception would have offered to do provide this service. A lack of training? The location is excellent being in the centre of the city, across from the bus station and the transport museum. The views of the ruins of the old in the background and new in the foreground among other ancient and contemporary buildings is wonderful from the rooms at the rear of the hotel are wonderful. The balcony that some of the rooms to the rear have would be a very pleasant place to relax in good weather. The beds are very large and reasonably comfortable with clean beading. The carpet of our room was new, and others were being replaced as we were there. The state of the decor was adequate and past ready for a make-over. However, for the price and location, it was acceptable. The breakfast, which was included, was a pleasant surprise. The buffet breakfast room had a was cosy feel, there was a good selection of cereals, preserved fruits and yogurt. The full English breakfast was very well prepared and of good quality ingredients. The tea and coffee were also of a good standard. Service was professional and efficient, clearly aiming to provide their clients with a very pleasant start to their day.

I cant thank the staff enough from check in to check out the service was excellent. The ladies on check in were very efficient and helped with car park charges. The staff were accommodating to provide extra toilet roll finished in room and nothing was an inconvenience for the staff. I will most likely visit again.

This apart-hotel is very centrally located, and it is easy to get around on foot for shopping, dining, bars, entertainment, and more. The property itself is in a pedestrianised area, which is great as you do not have to dodge traffic while getting back to your apartment in the dark! The reception area is very simple and minimalist, which is also great because you can head straight for the lift rather than having lots of distractions every step of the way. The reception team was always polite and professional. When we checked in, our room was not ready, but when we returned after lunch, they had already taken our cases up to the apartment for us. The apartment itself was lovely, very spacious and comfortable. We had a clubman apartment, which had the added bonus of a nice large bathtub. The bedroom was small but perfectly fine for our 4-night stay. The kitchen area had everything you need to cook for yourself if you wish, although we did not cook at all. There was a juicer and coffee machine but no instructions. As we are clueless about such things, we ended up using neither. The views from the apartment are stunning, particularly at night when everything is lit up. It was a lovely, relaxed stay and I would definitely stay at these apartments again for the comfort, convenience, and location.

There were no towels despite me having a booking for six people, and only one toilet roll but after asking I did get everything I needed. Also there’s no point checking in online as it’s still a very long wait at reception. Car park is pretty much non existent but overall I’m happy with my stay.

The location of the hotel was okay, good nearby links to the train station and attractions. There's no food or drink other than vending machines in the hotel but there is a Sainsbury's local opposite. Bed was comfy and the temperature of the room was controlled. TV was very small and in an awkward position to watch from laying in bed. No hand soap in the dispenser and there was also a leak from the toilet/sink area.

The service of the hotel staff is satisfactory. There seems to be a slight musty smell in the room If you are not sensitive to smell, you may not be able to feel it. The elevator was broken and it was inconvenient. The location is also a bit difficult to walk to downtown unlike what it looks like on the map. There is an outdoor table next to the hotel, so it is good to sit and relax, and you can use Joshi. There is no refrigerator or air conditioner in the bar, ice water is prepared at the counter, and you can get ice for free at the cafe.

In general, this hotel was worth booking. The staffs there were very kind and helpful. The foods served in breakfast were so far so good. The family room was tidy but could be a much better for the general hygiene condition. In view of the price for the room, it worth for a family to have a short stay in here