Hotels Near Neighborhood Park in Hanahan

We stayed three nights in October for an event I hosted (EVENT STAFF COULD NOT BE MORE OUTSTANDING), but this is for the room/staff. We stayed in a suite - always ask for the opposite side of the interstate, as it is very loud on the ”even side”, especially if you have any sleep issues. Could it be updated some? Sure. We came back for a night in November on family business. Stayed in an odd-numbered room and it was decidedly quieter. They need better trashcans in the rooms. Seriously, the one they had in the main room is no bigger than a stand up desk file box. The hotel employee that I was disappointed in was Gwen at the front desk. Not friendly, not attentive, not in a hurry. After the first visit my husband had left something, and I thought I ha. Until we made reservations for the second visit, my husband did not realize that that's where he left his cane. He gave them a call, they went right to it, and it was waiting at the desk with his name on when we checked in. What I thought I lost was a necklace we had brought to town to take to the jeweler, but a family emergency prevented that (we lived in the area until last year so it was a trip ”home”). I asked Gwen to check on it. SEVERAL times I had to explain exactly what it was - a broken gold necklace with 4 small beads - how exact is that?) She shuffled around and acted like I was crazy to even ask about it. I explained the situation several more times - she wanted the reservation number I had been under because supposedly that was the only way anyone could look for it. I didn't have the number, but had the dates. She was surly about it. FINALLY she said she'd call upstairs to the lost and found and I could have a seat. It took about an hour for anyone from ”there” to come down, and I finally had to crowd the desk for her to call them. Hearing the way she was referencing my claim was like she was just humoring me, and I might be scamming her. How many people come looking for a broken piece of jewelry, and how hard is it to see if they have it? That could have been a misunderstanding of her motives by me, but based on how she was at check-in both visits and how I saw her similarly relate to other customers, I felt she was not into her job. I won't let that keep me from staying there again, though. The great experience I had with the event staff bought them some loyalty from me. I will say kudos for having gluten free cookies - wish they could be warm, but know that's impossible.

Room was clean and a nice size but the bathroom was super small. Breakfast could be much better! The pool could be bigger and they need to clean the pool water. I was disappointed that there wasn’t a hot tub.

My husband and I just love this place. The room was so clean and smelled so good. The beds ate out of this world the sheets are so soft and smell so clean. The front desk staff are awesome and very friendly. The manager he is very nice himself. We will definitely come back again.. Thank you to the whole staff for a wonderful stay..

The hotel is as pictured, great location and beautiful lobby & bar and great friendly staff as you walk in. The pool was a nice spot to relax and my daughter had a great time swimming. Outlet stores are directly across the street and lots of quick food options. Easy commute into Charleston and folly beach area. The room was nice, beds were fairly comfortable, not the best hotel mattress I’ve ever slept on. The bathroom is the only negative. Unlike the rest of the room it had this poorly fitted drop ceiling that was starting to rust from the poor ventilation. There was also a wire rack shelf in the shower that was mostly rusted over, not the kind of place you want to rest you bar of soap.

This was the 2nd time we needed a hotel in Summerville…this time for 4 nights. This hotel was a little lower priced than one we previously used….so, my mistake…booked it. They gave us a room with the window and room overlooking the roof of the next door school. I declined to accept it. We were there very early…and the location was unacceptable. They gave me a hard time until I told them to totally cancel my 4 nights, and we would go to a different hotel. They gave us another room on the right side of the hotel, but with Queen bed’s instead of a King. We were ok until the toilet wouldn’t flush at 10 pm. Who came up….the desk clerk…not a maintenance person. We had to move everything at 10 pm. The next day, with the manager intervening, gave us a King with a good view. He said he would take off one nights room fee, but when we checked out it had not been done. They finally took it off. The hotel is ok if you’re on the right side of the hotel. Otherwise you’ll be facing a school rooftop. Too many problems for us. We will probably not use HIE again if there are other options.

Trendy hotel, clean rooms! Great size TV and en-suite. No storage or fridge/safe/microwave/coffee in room. Reception on upper floor with bar (complimentary drink) and lounge with fab rooftop! Food served after 3pm was limited but tasty. Starbucks on ground floor.

The environment of the hotel is very good, the air is fresh and the environment is beautiful. Opposite the room is the harbor where the yachts dock. Going out for dinner is a bit awkward, and there is no problem with driving. However, the hotel has a shuttle bus to and from the city center, so overall it is ok.

Staff at the front desk was a bit dismissive and parking costs $20/night. Breakfast not included but there’s a restaurant on site. Pros: - great location, close to attractions, restaurants, shops - Wifi works well - rooms are relatively clean however I found a few hairs here and there - rooms are spacious enough - Check-in is at 4pm officially but our room was ready at 2pm so we could check in - mini fridge in room - the hotel is nicely furnished and decorated - 24-hour fitness center - 2 complimentary bottles of water - Coffee machine in the room Cons: - staff at the front desk could’ve been friendlier - bed too soft and pillows too thick - A/C didn’t work properly—the room was either ice cold or hot