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The location right next to the harbour in Bryggen is great. However I was disappointed with the service. On one day, our room didn't get serviced. No reason why. We had to go to reception to get coffees, soap etc. For a large chain, fairly expensive hotel, I would expect servicing of rooms to happen daily. I didn't find reception staff to be particularly friendly either. The hotel is large, corporate and a bit soulless. I prefer the smaller chain hotels that have a family feel to them. I probably wouldn't book here again.

The hotel was located right in the center of Bergen. Although there was reception staff we had to pick up the hotel key in a box another time (went well but was a bit strange I think). In the hallway itself there was a slightly strange smell. But the room itself was perfectly fine. There is a lot to do in the center of Bergen if you want it. Lots of dining areas / bars etc. We did not get breakfast there due to. we woke up today (May 17), which in Norway is considered a Sunday. Then they did not have breakfast there. So we had to take another place. What was minus it was that they did NOT have luggage storage there. So there the hotel has something they need to fix right away.

As a last minute booking we were so lucky to find this wonderful Boutique hotel right in the centre of Bergen town. We took the light rail from the airport direct to Bergen. We were happy to find that with our big suitcases it was an easy short walk from the end of rail to the hotel. The hotel looked lovely from the outside and a treat on the inside with funky, fun and cosy decor. We had booked a room big enough for a roll in bed for our teenage daughter. There was a double bed for us which was so comfortable, table & chairs seating area, desk, TV, phone, kettle tea & coffee, glasses, hair dryer & safe. The shower room was clean and well designed with complimentary shampoo conditioner & handsoap, and the water was drinkable and was instantly lovely and warm for showering. It was so comfortable it became our little home for four days whilst we took in the delights of Bergen. It is perfectly situated being in the center of town with easy access to all the major attractions including shops, fish market, bus, light rail, train, funicular, ferry & excursions. We had breakfast included and we started the day with the most amazing meal with choices of continental. Scandinavian & cooked breakfast. A big thank you to the lovely young lady that took care of us each morning with a cheery smile and something lovely to say each morning. You made us so welcome which would be one of the main reasons we would return again in a heartbeat. What a lovely hotel and staff made us so welcome. Thank you. Hope to see you again soon.

A great welcome will await you at Hotel No 13. The staff are all very helpful although special thanks go to Lena who made our stay second to none. The hotel is in a great location in a pedestrianised square in central Bergen not far from the light rail terminus. It’s also close to some great restaurants and bars but at the same time, very quiet. Finally, the breakfast. The choice and quality of the offering is amazing. I cannot recommend this hotel too highly and wouldn’t hesitate to stay there on my next visit to Bergen.

Stay at Scandic Bergen City White visiting Bergen.The hotel is located close to Bergen center, And easy to walk to and from.close to cinema theatres shopping, fishmarket floyen, contral bus and train stadion.

This is the first time I write a review while still being a guest at the hotel, lets start with the good things. The hotel has an excellent location, nice and newly renovated rooms and friendly staff. Breakfast was fine and had good variety as well. However, the upsetting part is that the bad things exceed the good ones. The hotel has a very loud bar/club on the ground floor and plays loud music even on weekdays until late at night, the loud music can be heard in the room. The bed isn’t comfortable, the one I had was used a lot probably and had an inside curve in the middle. The room service menu says that it’s available until 11 pm. However, if you try calling them after 10 pm nobody answers as the kitchen closes at 10 pm but its not written anywhere. They also charge for getting you tap water!! The reception desk, although they say its a 24hours desk, they wouldn’t pick up the phone if you call them after 10 pm. Once I asked for a fork at 10:15 pm the receptionist had to check if room service team would accept as the kitchen had already closed. And had to call the reception twice to get hold of them. The parking garage is operated by a third party, its very small and has probably spaces for 20-25 cars. So most probably it always full, in my case, the hotel staff asked me to go park my car in another public parking garage and walk back to the hotel. The housekeeping team doesn’t clean the room properly, I had hair in the bathroom and the shower drainage is blocked. I stayed at this hotel for 5 nights, this night is my last and I keep getting disappointed every night. I think the hotel has to offer better services and quality. You even have to greet the receptionist as they would answer by hello rather than “good evening” or “how can we help?” But that’s not important anyways. For the price I paid, I expected much better services from this hotel. I would definitely come back to Bergen, but never to this hotel, and wouldn’t recommend it to anyone. Its not a 5 star hotel according to the global standards. I wouldn’t even give it 3 stars.

The hotel is well located, not far from the beautiful historic Bryggen district and the sea station. The reception is welcome and attention. The room is well arranged, it is beautiful. The room is clean, well clean. A good breakfast is served every morning.

Parking opposite the hotel was free in a multi-storey car park. The hotel was relaxed. The bar food was expensive but that’s Norway! My hubby had the beef burger and said it was average. The staff were friendly The real plus was the breakfast it was fabulous. The choice was vast and the quality good. It took us 15 minutes walk to the centre of Bergen.

Finding hotel from the cruise terminal was not too difficult but further to walk than anticipated. It is an unusual hotel with no reception just a coded registration and issue of room keys. Arriving at 10:00 had expected to just leave our cases but found we had access to our room. Knew there was no breakfast included but it was difficult to even get a drink of coffee in the communal area as machine was out of order. Room was clean, light and airy and functional but bed was a bit soft for my liking. Although on second floor above the street there was no noise. Shower enclosure was quite small and door did not seal resulting in a flooded floor. Check out was straightforward and all electronic. Never saw any staff to ask questions.