Bergamo Inn 43

Lovely room, comfy beds, great view, spotless

I booked 2 rooms. We travelled with a small business group so we had 1 single room and 1 double room. First of all - for 1 room I haven't received the code to enter the room - I had to call and ask. What is worst - I enered the room at 23;30 and my room WAS NOT CLEANED AFTER THE PREVIOUS GUEST. no reception, no phone numbers answered. Certainly I had to leave the Bergamo INN43 and look for another hotel around at night. I wrote the message to the office and certainly no ANSWER. When I called - the unpleasant lady was surprised... but NO WORD - SORRY, APPOLOGIZE ETC. After few hours I got a standard reply that they will give back the money for the room I COULDN'T use. What a recompensation - for my time and trouble???? Of course they blocked the possibility of placing the opinion. EMBARRASSMENT. I will never go there!!!!!!!

The location and the room were perfect. Its located in the middle of a square, many cafes around. Its in the heart of the lovely area of the city. The view from the room was great. The room is very spacious with high ceilings and it was very clean. I would definitely stay there again .. The only suggestion is, their check in system might not work properly, during online check in, the system said no need to enter details of other people if you are family, and then just couple of hours before arriving the location I got a call that i need to put in passport details of other people as well. Its self check in hotel with a code on the doors, so be careful to check your emails carefully.

The room was hot and humid when we checked in. Used the remote control to turn on the split unit air conditioner, using highest fan speed and lowest temperature setting. Two hours later, the air was still uncomfortably warm and close. We called administration for service (there are no staff on the premises, this is a contactless hotel) and were told they would send someone. Three hours later, after we returned from dinner, we called again. An hour later, still no service. It began to rain and we opened the window to get some relief so we could sleep (by this time it was nearly 11:00. At 8:00 in the morning, there was a knock at the door, the service person. Of course, after the cool night air the room was comfortable, so the service man decided that there was no problem with the a/c. We left the room with all lights out and shutters closed against the sun. Returned three hours later to a stifling room. Called again for service. He comes back, says the thermostat is set to 16 C, what is the problem. He didn't have a thermometer with him to check the actual air temperature against the set temperature, and argued with us that it was working and what more did we want. The administration operator was rude to us about our numerous requests to correct the situation. We finally booked a hotel a few blocks away and left this awful place. And the air conditioner is perfectly comfortable here at a set point of 18 C.

There is no one here if there is a problem with the room. You call and no one gets back. We checked in around 4 and turned on the air conditioner after 2 hours it wasn’t cool so we called the help number. They said they would get back to us. We called again at 9 with the same promise. Still no replacement room or response of any kind.