Kuangbendexiaoye
March 10, 2024
The mountain view double bed room we stayed in cost 858 yuan, which is the most expensive room in this hotel.
1. Hygiene: There is a musty smell as soon as you enter the room. Hair can be seen in the bathroom and bedside, obviously not cleaned. The pajamas don’t need to be new, at least they should be cleaned and disinfected. They are wrinkled and yellowed, so I didn’t dare to wear them during the whole trip;
2. Environment: Parking at the door is very tight. The so-called mountain view is a small slope opposite. There is no water in the hot spring pool in the park. It is understandable considering that it is still cold in March. The hot spring pool is full of ice and snow, and occasionally plastic bags and cigarette butts are seen;
3. Service: Let’s talk about this point. (1) My friend and I went for breakfast relatively late (still during breakfast time). There was not much kelp left in the cold dish area. Someone asked if he wanted more (it seemed like a store manager). I didn’t answer, but a female clerk said directly There's no need to add more, just the two of them are enough. Shouldn't we be asking customers for their opinions? You, a store clerk, don't think it's troublesome to make decisions without permission? I felt uncomfortable, but later the store manager renewed it; (2) There were two bottles of mineral water and a small bucket of mineral water in the room. The charges and prices were not indicated, so it should be free by default. My friend opened the keg and made some tea (I didn't notice). When checking out, the front desk asked me if the bottled water was on. I said no (not intentional, I really didn't notice). When I walked out of the hotel, my friend reminded me that the water was on. , just then the front desk called, saying that the water was turned on during the ward round, and asked me to add her WeChat account to give her 12 yuan for water. I immediately retweeted her and then deleted it immediately. Let me tell you, firstly, you didn't indicate the charges and prices, and secondly, you stayed in such an expensive room and kept asking for bottle of water. You don't have much money. With the service and layout, haha, I will definitely not come here again.
Finally, predictably, the store replied: I'm sorry for bringing you a bad experience, and then explained...
Original TextTranslation provided by Google