Taj Bentota Resort & Spa

As we know it’s name suggests itself the taj resort , Kids really enjoy a lots & made fun out it , foods was delicious .

Highly disappointed by the service. Front desk committed to give room in 30 mins, which they have given in 2 hours, when they were aware baby is with us and we could not go anywhere. In Room, there were spots on the sofa, table and dust on fan, They were so frustrated in giving milk for the baby. In room dining person just hung up call without listening. Food quality was not good.

We arrived rather tired but were very impressed with the welcome as the hotel had listened to our request to switch between lunch and evening meals. Not only did they offer this but in recognition of our 14 night half board booking they not only upgraded us to Superior Sea View room but also offered a dine around option where we only paid more for steak prawns or lobster options at any of the hotel restaurants . The hotel went out of their way to ensure we had the best of holidays. There are pool activities daily as well as other options. We enjoyed the gym and spa facilities too. The bar staff were all lovely and there are too many to name. I would like to make special mention of the new Food and Beverage Manager Kosata who ensured we had a memorable time. He continually is on the look out for ways to improve the hotel offering. The Seafood Fiesta on our last night with a much improved band, fireworks and three live cooking stations was a memorable way to finish our holiday. I would like to also mention our waiters Rosnan and Nuwan at the Shack who gave us excellent cheerful service at all times. Sam and most of the breakfast waiters and waitresses provided excellent levels of services often going above and beyond and we welcomed early access on our last day. We were even offered food for our journey. One useful tip is that Taj will provide packed breakfast/lunch if you are setting off on an early tour. This was our second stay at a Taj property and we commend the group for their efforts and training and also the conditions for their staff. Milton cleaned and decorated our room and certainly went the extra mile. All in all excellent . The Christmas tree lighting with carols, drinks and canapés was a lovely contribution by the hotel

Taj Bentota needs to update & upgrade their property to live upto the brand of Taj Hotels group. The Location is excellent and while the staff are trying to do their best for guests, the infrastructure & interiors need to be upgraded. For the price being paid, other hotels in the vicinity provide better value for money and internal ambience. I had requested on the very first day for my room closet clothes hangers to be replaced as they were rusted and could spoil my clothes that I had to hang on them. However, despite 2 reminders, they were never changed. This is not expected from a Taj group property. Breakfast area staff is very helpful. When I first checked-in, my assigned guest room main door card lock system did not work and hotel staff had to call engineering person to solve. However, it could not be resolved and after few hours I had change rooms. Not the best way to start one’s first stay at a hotel.

It is magnificent property with premium amenities and services . And special mention to Chef Dalip whose hospitality made my stay extra special . He cooked special meals for me on my request both for dinner and breakfast. Indeed a wonderful experience .