Hôtel Kastel - Relais Thalasso & Spa

I am very disappointed but just for the restaurant and the restaurant staff, this famous little intern who does not offer us any drinks or bread and rushes us the fish soup while we were still at the aperitif, so cold soup. so already having dinner at the entrance for 10 minutes no drinks offered or bread so I tell my husband it's pitiful and at the end of the meal the manager of the room takes his defense and catches me at the exit to tell me that the little one was upset and that he had left her behind to protect her and me very surprised and in tears because my husband came just 3 minutes before but did not say anything to him it's really the world upside down at 1800 euros per week it's disgusting and the manager of the room very unfriendly stressful, and that we ask him for rust for the fish soup while the little intern does not know what she knows and the manager of the room shouts loudly in front of everyone YOU ARE NOT IN THE SOUTH HERE WHAT ARROGANCE !!!! It's a shame because all the rest of the week we have lunch and dinner in another hotel. I feel sorry for this little one in high season especially since we didn't say anything to her. Fortunately, all the hostesses and the reception manager were extremely kind. And took the time to listen to us. Thank you again to all of you for your kindness. And regarding this room manager, I think that if it had been a customer at 5000 euros per week, I think he would not have accosted his wife. And this intern before leaving the hotel who runs like a three-year-old child towards the reception to find out what we had said, this behavior is really disappointing and unprofessional. Other people were there and stunned.

Très bonne adresse à Bénodet pour un 3 étoiles, le service et l’accueil sont excellents, merci beaucoup pour toute l’équipe de la réception sans oublier le restaurant. La chambre est grande et dans notre cas directement face a la plage. Propreté irréprochable, le SPA est à 3 min de marche. Le parking est gratuit et juste derrière l’hôtel. Le petit déjeuner est adéquate. Encore merci pour ce court séjour de détente et le soleil était aussi au rendez-vous.