Royalton Splash Riviera Cancun Resort

This is the second of two hotels I stayed in consecutively. Compared with the previous one, the environment and service are really far behind. There were no slippers in the room on the first day. I called four times within five hours and finally they were delivered, but they were worn by someone. The balcony of the room was very dirty when I checked in. I called the waiter several times to clean it but no one responded. You can't book a restaurant by yourself, you can only rely on the housekeeper to book, or you can only eat three meals a day in the buffet restaurant. The front desk waiter was sour-faced during check-out. The hotel is not strictly all-inclusive. Many restaurants have to pay extra if you want to eat better. Compared with the previous hotel, there is really no hidden consumption except for the tip, and this hotel feels like the hotel wants to make more money after paying for the all-inclusive price.

The hotel is very, very large, the people are very attentive, the services are great, my only comment, the specialty restaurants to my liking, the menu was not so good.