Waldorf Astoria Cancun Reviews

Gorgeous property! Amazing staff! 5/5

My experience at the hotel was totally terrible and disappointing, to the point that I bought 2 nights and had to leave the hotel after the first night and with the second night paid for. The treatment of the waiters and staff was totally bad and rude as if you were in an all-inclusive, the food was of very low quality (like an all-inclusive) very far from the price charged. A water leak in the room, a fallen door in the access room to the bathroom that I reported and they never came to repair it, I also asked them to clean it and they never cleaned the room, the yakuzzis' water was dirty, and On top of that, when I left before the second night, the person checking out didn't even ask me the reason why I was leaving the hotel with the second night paid, my experience at the Waldorf Astoria in Cancun was truly regrettable. I do not recommend paying for this hotel, I feel scammed

I visited this place to celebrate my husband's birthday and Christmas holidays. I requested in advance a congratulatory message for my husband or an event such as a birthday celebration. However, when I entered the room, there was an unknown name and a wedding congratulatory message. We paid for the breakfast-included package through a travel agency. The next day, when we went to eat breakfast, the hotel did not confirm whether breakfast was available or not. On the first day, I had to wait in the breakfast room for an hour. And even if breakfast is included, you always have to pay a tip of $40. Wide sunbeds with ocean access can also be used at an additional cost. Even though Hilton is a top brand, Services provided may require additional costs or I don't think it's worth the price. The location is also isolated next to the Hilton Hotel. You should only use this restaurant You'll need to take a round-trip taxi, which costs around $150. Still, the room condition and cleaning, and the quality of the restaurant, even the kids menu, were excellent. If you go to Cancun again or if an acquaintance of yours is going,, I would like to recommend Gara as an all-inclusive hotel.

This is a luxurious and private hotel. Highly recommended for those who want to enjoy a quiet staycation and relax. It feels like a lot of care was put into each and every object, starting from the marble floor. But as you know... food and drinks in the hotel are quite expensive. However, the quality of the free activities is much better than that of the Hilton right next door, so we recommend taking full advantage of the activities. In particular, yoga outdoors while watching the sunrise at 7 a.m. remains one of my best memories! Plus, the spa facilities and massages are of the highest quality, so I recommend you try them. There is a separate space and pool that only spa users can use, and it is really beautiful....

The hotel is very new, it just opened last year, and there are not many guests, which just meets our need for quietness. The location is not in the traditional hotel area, it is a bit to the south of the hotel area, relatively more private and quieter, but not far from the airport. Every corner of the hotel reveals the texture, the room is very spacious, the decoration is relatively modern, and it looks very comfortable. The bathroom is spacious and there is a tub on the balcony. The beach is okay, not the whitest and most delicate one. The restaurants in the hotel are delicious 😋 the seafood is fresh, and the brunch is also delicious.

The most beautiful place to stay! The staff were so friendly. Everyone was more than willing to help with whatever we needed. Our concierge Teresa went above and beyond to make sure we had everything we needed. She helped book a couple excursions and they did not disappoint!! She made sure we had an amazing stay! Overall i would highly suggest staying here at least once, it’s definitely worth it!!

Perfect vacation hotel in Cancun. Stayed 4nights through Christmas season and it was great. Especially the service from employees were awesome. special thanks to Antonio from bell team who always smiles and ask for anything I need. Even brought an extra fridge for my baby's food. Will visit again for sure.

A gorgeous property! We were upgraded to a room on the first floor with a private pool which was fantastic, but all rooms with the plunge pool off of the shower are wonderful. The room and bathroom were very spacious and comfortable. Plenty of closet space for the 3 of us and the Nespresso in the room made our morning coffee on the terrace very easy. We dined at 2 of the restaurants and both had excellent food and service. Chaya which also serves breakfast offered many options. As other reviews noted, the staff really made our stay. From the bellman to the restaurant staff and pool concierge, we could not have asked for better attention. The pool concierge Jesus Roque was amazing - he was attentive, personable and there any time we needed something. He was even there adjusting the umbrellas before we even asked. He is an absolute asset to the hotel. Also, Dimitri in the restaurants. We took 2 classes - tequila tasting and the Margherita making, and both were a ton of fun. The bar staff was very knowledgeable and fun to spend time with! We will definitely be returning!

We stayed in WA Cancun for couple of nights, where our experience was just amazing. From the very beginning when you enter the hotel until the last moment of leaving everyone was friendly and helpful. A special thanks to Bellman Alejandro, who always filled our car with cold water before leaving hotel

This was our second time staying at this lovely hotel. Our second experience was as good as the first. We felt special from the moment we pulled up, through check in, every meal, spa visit and lounging by the pool. We ate every meal outside. Breakfast was super special. Service was impeccable, food was excellent, and the grounds were well maintained. There is nothing we would change. Lovely place certainly worth the 5 stars.

Absolutely gorgeous. Perfection. Javier and Alex made our trip so joyful! The kindest souls always offering a warm smile and remembered our names the entire trip. The rooms were immaculate, the pool was serene, and every staff member was perfection!

Staff and amenities were exceptional. This is the best property I’ve had the pleasure of staying at, without question. We didn’t leave the report for this part of the trip and were never wanting for things to do or new foods to try. In fact, there was so much to do here that we cancelled reservations offsite. Of note - the beaches were very well maintained. Seaweed is not an issue here like it is at most other places in the area.

We had an amazing time at the WA Cancun. I will readily admit that things are expensive. I'd pay for this kind of service anywhere in the world. Hugo in guest services, Wendy at the lobby bar, and many others went above and beyond. One of the highlights was how much fun our 7 and 10 year old daughters had with the kids activities. Ali and Jennifer were amazing. Our girls never wanted to miss an activity. I can't wait to go back.

I’m not sure there’s enough space to list everything I loved about this resort, but I’m going to try. If you take away anything from this review, please know that this Waldorf is literally Heaven on Earth. Before we even got there, the concierge was on it! Our emails back and forth made the transition from the airport to the hotel absolutely seamless. Just get the private transport, it was totally worth it to and from the resort. Once we arrived for our 6 night anniversary stay, the man, the myth, the legend, REUBEN greeted us and checked us in. Then he gave us a tour of the resort and escorted us to our ONE BEDROOM SUITE upgrade (that I’m still screaming about, because it was just that awesome and I felt like Cinderella). It honestly made our trip. And when our departing flight was delayed, Reuben and another awesome concierge team member helped push our car back an hour so we could sit on our balcony and cry that our trip was ending. Now, more about this amazing staff. They made our vacation so memorable, from all the servers at Malpeque, Chaya, and Ja’o to the pool bar bartenders (that were probably the best people this side of Heaven) and everyone in between- housekeeping, maintenance, front desk staff, bell hops, literally EVERYONE made a difference, and I’m sad I can’t remember everyone’s name. Huge shoutout to Luis and Pepe at the pool- they were nothing short of amazing. I have no idea if this is a prerequisite for employment here, but every single employee was gorgeous- women, men, simply stunning (my old lady jaw dropped a few times)! And finally, this was the 4th Waldorf we’ve been to (DC, Orlando, NOLA) and this staff was far and away the best staff we have ever encountered. So thank you all for the best vacation I have ever had!