Ava Resort Cancun - All Inclusive
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All properties in Benito Juarez
Ava Resort Cancun - All Inclusive
No. 3 of Premium Hotels in Benito Juarez
Blvd. Kukulcán 25.3, Benito Juarez, Quintana Roo 77500, Mexico
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Highlights
Free parking
Lots to do
Ideal location
Excellent serviceAmenities
Golf Course
Outdoor swimming pool
Exclusive Beach Area
Sauna
Spa
Massage Room
Fitness Room
ParkingFree
All amenities
Property Description
In the vicinity of the sandy beach is located the aparthotel AVA Resort Cancún. The old town is around 164 km away. The nearest shops you can reach within around 16 km, a supermarket is around 14 km away. There is a shuttle between the hotel and the airport (for a fee). On the beach are sun loungers, sun umbrellas and beach towels available. At the beach there is a bar serving refreshing drinks. The air-conditioned hotel is equipped with a 24h reception (check-in is possible around the clock), a lobby bar, Wi-Fi, 24 lifts, a supermarket and other shops, a boutique, cash machine, a hairdresser, a jacuzzi, showers and changing rooms, a first aid kit, parking spaces as well as a TV lounge with satellite TV. In the outdoor area you will find a supervised pool, where sun umbrellas and pool towels are available for free. For children there is also a children's pool. Furthermore, you can relax outdoors on a terrace. You can store your valuables in the safe, and your luggage in the hotel`s storage room. For your entertainment, the hotel offers a cinema and a disco. For very young guests, kid`s chairs, highchairs and cots can be provided. There is also a laundry and ironing service. For your comfort, in addition to the concierge service the hotel page will ensure you are looked after. If necessary, you can contact the medical centre at any time. Guests at the accommodation can get a wake-up call from the hotel personnel. For conventions and other business meetings, the hotel offers a business centre as well as a (auditorium-style) conference area with printer as well as overhead projector. If you want to explore the holiday region, you can use the car rental service close to the hotel (extra fee). At the hotel reception, tickets are offered for excursions in the area. In your hotel, a lot of focus is placed on sustainability. This includes the hotel`s own recycling bins and ecological meals. The hotel requires that all guests pay a deposit upon arrival. Due to its barrier-free facilities , such as barrier-free...
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8.6/10
Cleanliness8.6
Amenities8.6
Location8.6
Service8.6
All 40 reviews
Surroundings
Airport: Cancun International Airport
(10.2 km)
Landmarks: Riviera Cancun Golf & Resorts
(1.4 km)
Landmarks: Simbolo Fonatur Cancún
(2.2 km)
Landmarks: Dolphin Discovery Cancun
(2.6 km)
Landmarks: Moon Palace Cancun
(2.8 km)
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Overview
Rooms
Guest Reviews
Services & Amenities
Policies
1
Panoramic Two-Bedroom Suite
Room Details
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1
Gala Oceanfront Suite-Two Bedrooms
1 Queen bed
Has window
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F&Amp; F Sundeck Suite (Tk 1F)
Room Details
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1
Queen Room-Ocean Front
1 Double bed
Non-smoking
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1
Two-Bedroom Penthouse Suite
Room Details
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1
Two-Bedroom King And King Suite With Panoramic
Room Details
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1
Oceanfront Couples
1 King bed
Has window
Non-smoking
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1
Panoramic Suite-Four Bedrooms
1 Sofa bed
Has window
Non-smoking
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Ocean Front King Accessible (Ak 1F)
1 King bed
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1
Oceanfront F&F
Room Details
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1
Oceanfront King Room
1 King bed
Non-smoking
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1
Panoramic Suite-Three Bedrooms
Room Details
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1
F&F Sundeck Suite
1 King bed
Has window
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Oceanfront King (Dk 1F)
1 King bed
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1
Central Oceanfront
1 King bed
Has window
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1
Oceanfront Central Suite
1 King bed
Has window
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Guest Reviews
8.6/10
Very Good
40 reviews
- Cleanliness8.6
- Amenities8.6
- Location8.6
- Service8.6
Average for similar properties in Benito Juarez
Review summary
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Location and Environment: The hotel is conveniently located close to the airport, which guests find advantageous despite occasional noise from airplanes. The beautiful environment, including lovely pools and spacious rooms with great views, adds to the overall appeal.
Guest User
November 27, 2025
2nd visit to AVA this year! Can’t say enough good about this property. This time around we opted for a suite and it came with a personal assistant. Our personal assistant (Rodrigo A.) was nothing short of amazing. He made our time here very relaxing and took care of us every step of the way! We will be returning very soon!
Guest User
November 27, 2025
The teens club was very nice. Based on my visit I had lots of fun with friends and family and the whole atmosphere was very nice. Basketball courts many games pool, fooseball, etc. The staff was also very helpful Efrain is the best.
Guest User
November 27, 2025
We stayed at the Ava in June. We are a family of three (one 8yo) The stay was ok. Some good and some really not so before considering a come back we emailed about our concerns: 1. The ladies at the kids club are really rigid and the policy of the kids club tailored at nickel-and dime-ing 2. If you're not a member, you are "second class" To elaborate some more: Our 8yo loves video games but the ladies at the kids club would not allow him to play unless we pay for babysitting. We were also told by Paola (through a long email filled with "British" unfortunatelys) and Adnan (through a very nice phone call that was a "flight going nowhere") how it is their policy not to leave the kids unsupervised. My pleas that the kids club is supervised and that no adults are allowed in and that the entrance is always attended fell on deaf ears. There are also very weird times of "family time" where parents MUST accompany their kids at the kids club. While considering being returning guests, if you're not a member you will still be second class and pay more to use your $1000 "credit" - 35% in comparison to 25% but that is not all - even when we emailed well in advance and wanted to make reservations to the restaurants a week prior to our arrival we were still second class and found only difficult reservation times for a family to the steakhouse for example. Lo and behold, when making a booking for next summer elsewhere and with the bad experience we had at Ava when I share our experience at the kids club we were emailed right back that kids club is fully supervised and no parents' presence is needed. The only ray of light at Ava is Jorge from the welcome team
Guest User
November 27, 2025
Ava Resorts was overall great! My husband and I have stayed at several other resorts in Cancun and Cabo—including Hard Rock and Le Blanc—and this one definitely held its own. We had a really good time, but there were a few things to note. First, the hallway doors slam pretty loudly, which wasn’t ideal since we were traveling with kids. Second, make sure to book your dinner reservations well in advance. We learned this the hard way—everything was always booked up. Some families even call thirty days ahead, which is a bit crazy. One time, a staff member confirmed our reservation, but when we arrived at the restaurant, it wasn’t in the system at all. That was frustrating, and the staff didn’t do much to acknowledge the inconvenience besides saying sorry. The resort is huge—almost like walking through a shopping mall. Also, be prepared for staff approaching you to sell presentations; we just firmly said no. All that said, we had a wonderful time and made great memories. It’s a perfect place for kids. Our room was fantastic, and the kids loved having their own separate space. The kids club was great, too. Needs some more attention to details. Le blanc and hard rock was on point always and if something went wrong their fixed immediately.
Guest User
November 27, 2025
Teens club- Extremely good, very nice atmosphere, very nice staff ,Efrain is the best staff there, and a lot of activities.
Guest User
November 26, 2025
Teens club is hella fun. Best experience in my life for making new friends and games. Efrain, one of the teen clubs workers, is the best man to help others.
Guest User
November 26, 2025
The teens club is very fun and we did a lot of activities and there very nice friendly and overall the place is very fun!😁The staffs are very cool especially Efrain and lucero and santiago and shirley their service is very good.
Guest User
November 26, 2025
Everything is an optional extra which isn’t advertised ie bowling, arcade, escape room, driving sim, laser tag. Major rudeness from Golf staff - did a detailed complaint and had to chase daily after 4 days of not hearing. Chased on checkout and got a response which was completely different to our issue. Food is ok - nothing special. Also they try to sell you constantly packages which when we asked questions about the pitch fell apart. Could be a great hotel but some issues that left a sour taste for us. Wouldn’t recommend.
Services & Amenities
Most popular amenities
Golf Course
Outdoor swimming pool
Exclusive Beach Area
Sauna
Spa
Massage Room
Fitness Room
Parking
Free
Bar
Nightclub
Bowling Alley
Restaurant
Café
Meeting Room
Children's Pool
Children's Playground
Water Park
Kids' Club
Babysitting Services
24-Hour Front Desk
Wi-Fi in Public Areas
Luggage Storage
Outdoor swimming pool
Exclusive Beach Area
Bar
Restaurant
Water Park
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in Public Areas
Outdoor swimming pool
Parking
Parking
Free
Transportation
Shuttle Bus Service
Front desk services
24-Hour Front Desk
Concierge Service
VIP Check-In Service
Front Desk Safe
Luggage Storage
Food & drink
Kiosk/ Convenience Store
Café
Bar
Room Service
Health & wellness
Bowling Alley
Golf Course
Fitness Room
Massage Room
Sauna
Spa
Water Sport Equipment
Beauty and Makeup
Yoga Session
Activities
Eco Tours
Nightclub
Water Park
Exclusive Beach Area
Game Room
Public areas
Elevator
No Smoking in Public Areas
Smoking Area
ATM
Gift Shop
Cleaning services
Dry Cleaning
Ironing Service
Laundry Service (On-Site)
Facilities for children
Children's Meals Available
Children's Playground
Babysitting Services
Kids' Club
Children's Pool
Business services
Meeting Room
Safety & security
First Aid Services
First-Aid Kit
Fire Extinguisher
Security Personnel
Smoke Detector
CCTV In Public Areas
Property Policies
Check-in and Check-out Times
Check-in: after 15:00
Check-out: Before 12:00
Front desk hours: 24/7
Child policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cots and Extra Beds
Please contact the hotel for details about cot and extra bed policies.
Property Description
Phone:+52-998-6303200
In the vicinity of the sandy beach is located the aparthotel AVA Resort Cancún. The old town is around 164 km away. The nearest shops you can reach within around 16 km, a supermarket is around 14 km away. There is a shuttle between the hotel and the airport (for a fee). On the beach are sun loungers, sun umbrellas and beach towels available. At the beach there is a bar serving refreshing drinks. The air-conditioned hotel is equipped with a 24h reception (check-in is possible around the clock), a lobby bar, Wi-Fi, 24 lifts, a supermarket and other shops, a boutique, cash machine, a hairdresser, a jacuzzi, showers and changing rooms, a first aid kit, parking spaces as well as a TV lounge with satellite TV. In the outdoor area you will find a supervised pool, where sun umbrellas and pool towels are available for free. For children there is also a children's pool. Furthermore, you can relax outdoors on a terrace. You can store your valuables in the safe, and your luggage in the hotel`s storage room. For your entertainment, the hotel offers a cinema and a disco. For very young guests, kid`s chairs, highchairs and cots can be provided. There is also a laundry and ironing service. For your comfort, in addition to the concierge service the hotel page will ensure you are looked after. If necessary, you can contact the medical centre at any time. Guests at the accommodation can get a wake-up call from the hotel personnel. For conventions and other business meetings, the hotel offers a business centre as well as a (auditorium-style) conference area with printer as well as overhead projector. If you want to explore the holiday region, you can use the car rental service close to the hotel (extra fee). At the hotel reception, tickets are offered for excursions in the area. In your hotel, a lot of focus is placed on sustainability. This includes the hotel`s own recycling bins and ecological meals. The hotel requires that all guests pay a deposit upon arrival. Due to its barrier-free facilities , such as barrier-free...
Frequently Asked Questions
What are the check-in and check-out times at Ava Resort Cancun - All Inclusive?
Check-in at Ava Resort Cancun - All Inclusive is from 15:00 and check-out is by 12:00.What are the check-in and check-out times at Ava Resort Cancun - All Inclusive?
What amenities and services does Ava Resort Cancun - All Inclusive have?
Ava Resort Cancun - All Inclusive has the following amenities and services: Shuttle Bus Service.What amenities and services does Ava Resort Cancun - All Inclusive have?
Does Ava Resort Cancun - All Inclusive have a swimming pool?
Yes, Ava Resort Cancun - All Inclusive has a pool.Does Ava Resort Cancun - All Inclusive have a swimming pool?
How much does it cost to stay at Ava Resort Cancun - All Inclusive?
Prices at Ava Resort Cancun - All Inclusive may change depending on dates, hotel policy, and other factors. Enter your travel dates to see the latest prices.How much does it cost to stay at Ava Resort Cancun - All Inclusive?
Which airport is closest to Ava Resort Cancun - All Inclusive?
The nearest airport is Cancun International Airport, just about 15 mins from hotel by car (10.2 km) away.Which airport is closest to Ava Resort Cancun - All Inclusive?
What is the cancellation policy for Ava Resort Cancun - All Inclusive?
The cancellation policy for Ava Resort Cancun - All Inclusive depends on the room type and booking terms.What is the cancellation policy for Ava Resort Cancun - All Inclusive?
About This Property
| Nearest Airport | Cancun Intl. Airport |
|---|---|
| Distance to Airport | 10.24KM |
| Average Price From | GBP1295 |
| Hotel Star Rating | 5 |