Asia Gardens Hotel & Thai Spa, a Royal Hideaway Hotel

Just returned after a three night stay. We’ve had a really lovely time. The hotel grounds are beautiful enabling a relaxing atmosphere. We spent every day at the Lombok Pool which was stunning and quieter than the others. The majority of the staff were wonderful although for a 5 star hotel I would expect poolside bar service (you have to go up to the bar to order, the staff don’t come around asking if you’d like anything). The food was delicious. Breakfast and dinner choice in the buffet restaurant was varied and of good quality.. only problem with breakfast is that you’re told “a colleague will come to take your coffee order” and they never come. We also ate one evening in the Koh Samui Asian restaurant which was lovely although when booking with guest relations we were originally told that we couldn’t book a’la carte as half board guests - this was sorted. The only other disappointing experience was there is no air con in the gym which made a morning workout very challenging. Housekeeping was brilliant! Check in and check out seamless. We’ve come home relaxed and recharged and hope to visit again soon.

We went to Asia Gardens for Christmas. The hotel is stunning. And rooms are spacious. We wanted interconnecting rooms but they gave us connecting rooms from the outside. If you want interconnecting rooms do request them from the inside. They did rectify this for us. They had the most amazing buffet on Christmas Eve and Christmas Day. But being vegetarian we could not enjoy this. It was extremely meat heavy. The executive chef Martin was great and made us vegetarian food but when having a Christmas buffet it would be good to have a few items rather than just one veg item brought to the table. In low season when the buffet is closed you can go to an a la carte restaurant where vegetarian food is better. Just be aware the food is very expensive so half board is a good option if you’re not vegetarian. I do appreciate the effort Martin made with us and if you have special dietary requirements you should insist on speaking to the head chef. It is very hard to get to speak to them but when you do they will do what they can to cater for you. I would personally like to thank Lucia for everything she did for us. She helped us a lot with sorting out the food, our interconnecting rooms etc. If it wasn’t for her our concerns would not have been sorted and the trip would have been a completely different experience for us. With a baby and toddler interconnecting rooms were a must for us. It would be beneficial if more staff could be trained to have the same customer service level as Lucia. Personally I’m not sure we would return until the kids are a bit older as it’s not the most baby friendly hotel. The kids club was good with daily activities and a play area. Rooms were kept clean and house keeping was very good. The toiletries were from The White Company and of high quality. The hotel was decorated nicely for Christmas with beautifully decorated trees around the hotel. Overall we had a great time and enjoyed spending Christmas at Asia Gardens thanks to Lucia and Martin.

Lovely hotel, a calm oasis in this busy part of Spain. Stayed at this hotel whilst working on an event in February 2024. Overall the experience was lovely. The bedroom I had was incredible. Big, spacious with a big bathroom, lovely to return to after working on the event all day. Unfortunately due to my schedule I didn't have a chance to experience all features of the hotel such as some of the restaurants and spa but overall the food we had during the event was lovely. Sushi was incredible. Introduced my team to Gin Mare & Tonic whilst we were staying, proved to be very popular and love those Spanish measures, don't get those back in the UK! Front of house team very friendly and welcoming. The events team we were working with were extremely helpful and flexible which is always very helpful during an event. Hope to return for leisure not work in the future!

They reduced the service and closed most restaurants. The pools are only open until 7 PM. It's also not a family Hotel, it has signs everywhere to be quite, to not use certain things and not to take the bathrobe out of the room... Even as half the hotel was empty, they gave us a dark room without a view. We ordered Asian food, as it seems to be an Asian resort. It had absolutely no taste and there was no asian cook involved at all. The prices are very high and if you want to use the SPA (even as a hotel guest) they charge you again. They show on the website a very nice high-end resort and when you are there it is middle class with to high prices. I would not recommend going there, there are much better options in Spain where you get more.

I was attending a business forum, and was looking forward to a great stay. Upon arrival which was 2 hours earlier than their check-in time of 4pm our cases were labeled and stored until we received a phone call to say that our room was ready. We were then told that we could go for lunch at the poolside restaurant and on the way collect a towel for the sun beds, as it been an early flight my colleague and I decided to get some lunch of which there was not a great variety, we then decided to collect a towel from the hut, when I asked for a towel and was rudely asked for the card that i was given at reception, I tried to explain that our room was not ready and was not given a card to be very rudely told No Card No Towel, so went and sat on a bed anyway of which i was then told by a member of staff that i should not be sitting on a sunbed without a towel, again I tried to explain but the staff member was adamant. At 4pm I still had not received a phone call to say that my room was ready so decided to to walk back to reception where I was told to take a seat and wait for the phone call which came 35 minutes later. After finally getting to my room which on initial thoughts looked excellent but after a couple of hours could honestly say that for much less per night I have stopped in better quality rooms, but I will say that the bathroom and especially the shower was excellent. I unpacked and decided to make a cup of tea only to find that there was no milk in the fridge, so whilst walking past reception to go for dinner I asked if I could have some milk sent to the room, well I checked in on a Sunday and left on the Wednesday and as you can guess No Milk Was Delivered even after asking 2-3 times but this does not surprise me as I emailed the hotel 7 days before my arrival and I am still awaiting their response. I have today (21-8-2024) tried to email them about a credit card charge that I am not aware of and have no v.a.t receipt for I am not holding my breath of for a reply as you can only contact them through their web site. As I was there on business for a Dental Forum I have to say the food was excellent with 2-3 options for lunch and dinner especially for the number attending. After dinner there were pre-arranged get togethers for everyone (about 250 people) but unfortunately there were not enough bar staff so it took up to 30 minutes to get a drink and the bar closed very early. Would I ever consider stopping here again, definitely not. Is this place a 5* definitely not, as I stated earlier I have stayed in much better hotels for half the price. If you are Wayne Rooney, Penelope Cruze etc that they are very happy to immediately show their review on the web site, then yes the service will be excellent but for my stay at 300+ euro per night and the rudeness and ineptness of staff then it was very poor.

While this hotel boasts a stunning location and pretty surroundings, it sadly falls short in nearly every other respect, especially in service and overall guest experience. Service: The service here is shockingly poor. Despite the hotel’s high-end branding, they failed to provide even the basics. We were unable to get any food before 2 PM, which is completely unreasonable. Even if you’re checking out and hoping for a quick lunch or snack, you’ll have to look elsewhere. Internet: The internet at this hotel was virtually non-existent. When I raised the issue, staff showed little concern, offering no solution beyond suggesting I move closer to reception. This level of apathy is unacceptable, especially in a hotel of this supposed caliber. Pool Service: The lack of poolside service was another significant letdown. If you want anything by the pool, you have to walk to the bar and order it yourself. After that, staff try to locate you among the sunbeds, but with no table numbers or clear system in place, you often have to flag them down to get your drinks. This is far from the level of service you’d expect from a “Leading Hotel of the World.” Room Issues: The first room we were given had an ant infestation—yes, an actual ants’ nest in the bed! Given that we hadn’t brought any food or drinks into the room, this was extremely distressing. No apology was offered when we reported the issue, and we had to move rooms ourselves. The room also had missing furniture and no complimentary water was provided. This came to our attention when we moved rooms. To make matters worse, upon checkout, the hotel still tried to charge us the full rate for our stay. We expected some form of compensation for such a terrible experience, but the most they offered was a measly 15%, which was insulting considering the ordeal we went through. Overall, this was nowhere near the standard we expected from a hotel claiming to be among the “Leading Hotels of the World.” The beautiful setting cannot make up for poor service, lack of basic amenities, and a dismissive attitude towards guest concerns. We left feeling deeply disappointed and would not recommend this hotel to others.