Grand Luxor Costa Blanca

Worse than expected When we walked through the door, we were instantly met with two spiders crawling around on the floor. As a family who contains lots of people with a phobia of spiders, this instantly gave off a bad first impression. We thought it would stop, but they kept appearing in beds, mirrors and floors, as well as it had spiderwebs inside the villa. When we went outside to our garden, there was a dead rat outside, which is disgusting and unacceptable. The bathroom upstairs had the most creakiest floorboards we have all ever heard, it was absolutely awful and people going to the bathroom at night would immediately wake up everyone because of the loud noise. The website stated that there would be a bar, restaurants, a mini market and a «kids club» at the location of the villas, but there was nothing there and if there was, it was closed. We then had to walk 15 minutes to just get food, which was incredibly depressing in the intense heat. Not only that, but the food was average as well, which would lead to us having to drive around. (Unless you rent a car, you’d have to get taxis every now and then which would lead up to a cost). The receptionist were kind enough, and provided us with some information about the place. Our room had beds for 6 (2 double beds, one sleeping couch which turns into a double bed) but it was apparently only fit for 4 people and they charged us extra when my husband arrived (which made us 6 people in total)

I don’t generally like leaving negative reviews, but some things are simply unacceptable. First off the hotel complex and themeparks included in the price seem like a very attractive offer promising lots of family fun. I stayed with my daughter 7 and son who is 12 in one of the villas with a private pool. No complaints with regards to the accomodation, I paid just under €500 a night, and it was only a 2 night stay. The overall complex looks good, however its obvious the parent company is some serious financial trouble, and I base this on the following observations:- 1. Check-in was late. Generally speaking in Spain you can check in at 2pm and check out and 12 noon. we arrived at 2pm and were told we could use the facilities, but the room wasn’t available until 4, not a major issue at first. However the place is entirely understaffed and they practice price gouging everywhere. We were also asked for a €150 security deposit at check-in, I expect this at a small private airbnb but not at a large family resort with no minibar in the room. Also, I booked directly on the website and this was hidden in the small print. 2. Half Board option, isn’t bad, and the price is reasonable, however its here where the 1 star review had to be made. They make it very clear that drinks are not included, and whilst I accept this, what I find unacceptable is being charged for drinks before being seated, and then not having enough attentive staff to actually bring you your drinks. As a family resort, in Spain where the temperatures are high, especially after kids have been walking around a theme park, at least make sure water coolers are in the buffet hall for when the staff fail at dispensing drinks to the table. With 2 very hot and aggitated children, who just want some water with their dinner, it seemed obvious how desperate for money this establishment actually is. When you’re seated you have to compete with 15 -20 other tables who also haven’t been brought drinks by waving a reciept at the waiter. Then depending where you are sat, you have to wait for said waiter to walk passed several other tables even ones that arrived half an hour after you did, or tables ordering their second round of drinks before you have even been noticed, despite being forced to pay before you sit down for your beverages. I’d like to take the opportunity to suggest to management that you should have a water cooler in the corner of the buffet hall for when staff fail, or at least have a waiter seat you at your table and bring your drinks whilst you’re off at the buffet, as this would have spared you a negative review, but hydration is quite key for humans, don’t overlook that, because in future people will overlook your establishment and so they should. 3. The parks:- Terramitica was dead, so dead that the main roller coaster Collosus has been closed for a decade because they can’t afford to run it. However they insist on placing massics placards near the entrance of the park saying

We just spent 5 days at the Grand Luxor resort and village, what a hidden gem. We stayed in one of the two bed villas, it was beautifully peaceful and quiet, amazing views from the upstairs balcony overlooking the towns skyline which was only a 10 minute taxi ride. It was immaculately clean, and had everything we needed in the kitchen, free high speed wi-fi, 3 TVs in the villa all with UK channels. Air conditioning, A helpful and friendly housekeeping team that could not do enough for you. We had our own small pool that was cleaned daily, perfect to cool off.. there were also 5 other lovely pools on the villa complex. The hotel resort and grounds were very well kept, again very clean with two large pool areas, the hotel was modern and finished to a high standard and always smelt lovely. A vast selection for breakfast so something for everyone. The villa was perfect for us, before the start of the season, so peaceful and quiet just what we wanted. The hotel would be ideal for children and families as it has so many facilities and so close to Terra Mitica with free tickets into the theme park. We will definitely be going back.