Hotel Queens - Adults Only

Good location for food and drink, no parking however and the multi-storey car park is €24 per day which is roughly a 8 min walk. Room was basic and there was a really bad smell in the room which I assume was coming from the bathroom drains. The breakfast was really good.and the roof top bar is a nice touch It’s just a pity about the smell in the room it spoilt our stay

We arrived at 12pm on the 12th Dec 2024 and asked for a large room which they gave us. The safe had the same code as we used in September same room which means it wasn't secure 2 euro per day to rent. The room had a bad drain smell which wasn't pleasant. We booked with Love holidays as I gave a deposit to the receptionist when there in September and couldn't arrange flights so just booked it with love holidays. When I asked the receptionist for a refund she in a very Aloof and condescending manner (Google will explain what these words mean) said I didn't have a book! ( Again booking) She raised her voice and her husband( manager) looked over aggressively. After a scene the receptionist did refund my deposit as she found the booking we had made! We avoided the husband and wife team for the rest of the stay as we didn't want any trouble. The staff with the exception of the Aloof couple were great. Finally I think it should be mandatory to have English as most of the guests spoke it the receptionist had broken English and her ignorant husband had no English. Very disappointed as is my wife.

Well there are good and bad points to this hotel. Good points, it’s cheap, location is good for tapas, bars and the promenade. The breakfast is good, shower had good water pressure, we got clean towels daily, bed was comfy. Bad points. Room number 60 had a bathroom that stank to high heaven. It caught the back of your throat. We had to open window to the room and the bathroom door to clear the air temporarily. But getting up for a toilet visit in the night, it was hold your breath time. Bathrooms are very old, with black grout/sealer and shower curtain in place of shower door. The bedroom floor felt sticky. Room 60 is also next to the decrepit lift, which serves not only hotel guests, but rooftop bar. Very noisy. My sister had room 22. Mid afternoon, she was in her room and two newly arrived guests came in, with a key card for room 22. So my sister told them no, this is my room until tomorrow. She went to reception to ask what was going on, to be told there was confusion between two rooms. It was sorted now. Back to her room, to have the door opened again by the receptionist and cleaner, checking which rooms were occupied or not! Very unprofessional and unsettling. Especially if she hadn’t been in her room. The safe code is on a sheet at reception and there’s no process to then change it, so if your valuables are in the safe and they make these types of mistakes, your valuables are not safe. For whatever reason, the receptionist who also served breakfast, took a dislike to my husband, even though they’d never met or spoken before. She was very efficient, but very curt and had no pleasantries. First breakfast, the room was busy. Guy along from us asked for a second coffee, he got it. My husband asked for one. “No,I need the table, we are busy, you can go sit outside on the terrace I’ll get you one” Erm, it was raining and the outside furniture was wet! So we left, but the safe wouldn’t open, I came straight back downstairs. Another guy who was near where we’d sat was just requesting his second coffee. Didn’t seem to be a problem. There were empty tables too. She spoke to me like I was an imbecile. “You pressed to numbers and enter, right?” Yes I pressed the numbers, there is no enter, it should just open. So an engineer came and fixed it. This morning, breakfast, just tea, coffee and toast. So we had a little jug of milk. Table next to us asked her for milk for his tea. She gave him my milk jug! Then my husband dared ask for another coffee. “You will have to give me time, I’m busy” she didn’t make it, she only had to ask the guy behind the bar. So we waited, eventually got the coffee, with a bill for 1.80€! We didn’t see anyone else billed for an additional drink. Attached photo, some dodgy wiring by the headboard in room 22.

If you want an inexpensive, basic accommodation in the centre of Old Town Benidorm, this is the place for you. Very convenient and directly outside “Tapas Quarter”. It’s basic but functional and great for the price. It has a great roof top bar overlooking old town and parts of Levante beach. We had breakfast included and was well cooked and tasty.

Just returned home after our first visit to the Queens. We had a back room on the 7th floor with a great view of the beach, no balcony but it was fine. You are under the rooftop bar which can get noisy from the music and chairs being dragged about...open from 12 to 12. Rooms are basic but comfortable, beds were very comfortable, we slept well with no promlems. The room had a kettle, iron and iron board. I do think the bathrooms could do with a makeover but the shower was great, plenty of hot water. You can hear people in the next room and from the corridor. Some dusting of the pipes could be done in the staircase as its a bit thick. Breakfast was good, nicely cooked with fresh orange and coffee. Although we couldn't get into our until 2pm, the receptionist did allow us to change and put our luggage in the storage room. Great location, great staff....we will return.