Apartamentos Beni-Beach

We booked a self catering apartment at Benibeach Apartments, as we like cook a lot of our food. We arrived at 4:30pm on 17th Aug 25’ after travelling all day. We bought some food from the supermarket so we could cook something. We attempted to cook our evening meal and the fuse box kept tripping off, including the fridge. I rang the reception and they asked I call back in the morning. We threw this food away, as it was part cooked. I called reception the following morning, and they advised that the engineer would come to have a look at it. She stated that it was very common with these cookers and the ‘hob and the cooker should not be used together as it will fuse the apartment’. She also stated to only use ‘one hob at a time’. This is not helpful if you want to cook a complete meal. We were unable to cook again that day as waited all day and the engineer finally turned up when we were getting ready to go out at 20:30. He replaced one of the cooker hobs, he put it all back together and then it all fused again (power out). He then went and got another hob replacement and fitted that. He said it should be ok now. We ate out again that night as it was too late to cook. On our way out I spoke to the woman on reception and she couldn’t speak much English. I tried to explain that we haven’t been able to cook since arriving and this was the end of day 2. She advised I come back in the morning to speak to the receptionist who could speak English. I attempted to cook breakfast the next morning, and it kept fusing again (about 6 times). I went down to reception and reported it again. The woman at reception spoke good English. I said that this was day 3 now and we were still unable to cook. I asked how I can make a complaint. She said ‘I can give you a form but it’s all in Spanish’. She suggested she send out the engineer again. He arrived that evening when we came back from the beach and said he couldn’t find anything wrong. He suggested it could be the toaster or the kettle, but he wasn’t sure. This happened many times after when we tried to cook, so we had to eat out, at an expense we wasn’t prepared for. We paid extra for a self catering apartment (£2300+) for our weeks stay and couldn’t cook. This is totally unacceptable. There were also other problems with the appartment, such as cracked ceramic tiles, rotting wooden door in the bathroom, no cups to drink from….. I feel that it was made very difficult for me to complain as I was English.

There's nothing to complain about here, so clean, great views and reception staff are super helpful. The only thing for us was that we weren't situated where we thought ( our fault entirely) We would have preferred to be closer to the old town. Going back to the apartments, you don't get a clean for your stay, however there's sheets and towels galore left, along with cleaning products for the kitchen. I knew this so took wipes to clean bathroom etc . It seems pretty quiet, bars aren't very active. Although Maria's bar is definitely a must but she closes at 6pm. The kebab bar is great, chickens amazing. We walked to tapas in old town, absolutely no problem but if you want music, tributes etc it is a treck

We stayed on the 18th floor the view was outstanding reading reviews before we left made me think what the hell had I booked but on arrival the staff was amazing we arrived at 2am and check in was fast the lovely man on the dest that night went into storage and got bucket and spades for my younger boys to play with on the beach the next morning.i normally have terrible sleep unless I'm in my own bed but I had lovely sleep the whole week the pool was amazing for cooling down after a walk into old town or to the beach all staff were lovely and helpful only down fall was no Aircon but fans were provided in the room we can't wait to go back in October as the apartment is in the perfect location for amazing restaurants and not too far to old town where our family live

Had a fabulous stay at these apartments on 23 rd floor with a brilliant view to both ends of beach and of course the brilliant firework display at the end of the fiesta. The apartment has all you need for your stay, although if you like tv, then it’s a problem with English channels, not for us though The staff are superb at the apartments , so friendly, and helpful, Will definitely come back and definitely recommend these apartments in the beautiful old town, a nice walk to the nightlife& shows. Brilliant!!

Coach dropped us of at bottom of the hill, outside golden hotel. If disabled or in wheel chair. Steep bank to back entrance of hotel Reception clean but bland lacked any kind of welcome. Have pay £40 pp deposit Lifts small Didnt find any charger point for mobility scooter.plus there not allowed in building. Rooms tidy but lack cimfort an very outdated Beds hard pillows need throwing. Had roll blanket found in cupboard with towels as was itchy use as pillow. Sofa constantly slipping when sat on it. Not comfortable either. Small kitchen with stocked utensils Shower ok Signs of aging in decor Pool disgusting an out of order grounds unkept. Sun bathing on car park Situated quite far up old town As this 1st ever visit to benidorm so didnt no. Due to disabilities bit of way to new town. If want rowdy an be near new town this not for you or kids nothing for them do. Best only bit was sea view an balcony. An 2min from beach front. Shame pool was in state it was If just book cheap flight Room is £100 on walk ins to reception