Magic Tropical Splash

My first ever all inclusive holiday , I was a bit apprehensive at first , but wow what a surprise When I arrived the reception staff were very happy and helpful , I was allowed to put my case in the storage and use the facilities, went for a swim in the pool straight away , lovely , clean plenty of sun beds , and sampled my first cocktail , the bar staff at all bars were absolutely lovely always up for a laugh and were brilliant !!! Arrived my room , clean comfortable and cool , fantastic views , lovely shower and clean bathroom, yes it is slightly dated but as long as it’s clean that’s all that matters The lifts are rickety and shaky but didn’t get stuck once The food was good there’s something for everyone I have to admit I was absolutely addicted to the donut Ice creams and the coconut yoghurts and melon , fruit was delicious there and the pastries at breakfast were delicious The evening entertainment was great I enjoyed it very much the reptile show and the parrot shows were hosted by the most lovely guys who took some fabulous photos which I purchased each time , after the show I had a chat with them about their birds and they even gave me some grapes to give to them well done guys !! Overall 11/10 all the staff the reception staff the cleaners the bar staff the maintenance guys everyone is really friendly , I for one will be returning thank you so much for an amazing stay

Unless you pay for ultra inclusive, it is not worth coming here. The inside of the hotel is in need of some serious repairs. The lino they put on the wall of one lift was peeling. On the same lift two floor buttons were broken. Another lift broke down Daily. Our room air con broke on a day that was 27degrees and the receptionist said they would send someone within the hour and no one came at all, my husband managed to fix it. We ended up eating out all the time which wasn't cheap at all because the food was undercooked and in one restaurant the food was left out all day, so it was disgusting. My step dad got ill on the first day. The kids club isn't good at all, it was on for about an hour or two a day and it was just crafts in a small room. The three mascots were never seen, u till after 10pm when one would appear on the stage at the end of the show for photos. The shows were repetitive and didn't start on time or anywhere near the time. The shows are also out in the garden bit by the swimming pools. The massive pro of the hotel was the swimming pool areas, it looked picturesque. We paid for inclusive but was only allowed in one restaurant which opened at 7pm for tea, 1pm for lunch and 8am for breakfast. That was OK. But we weren't allowed in any of the other restaurants like the pirates tavern. You have to pay for the gaming experience room which only opens after 4pm. When I voiced a Complaint to reception they were rude and didn't want to hear it. We did however meet a couple friendly people around the resort and the beach restaurant we went too. Safety isn't too big at the hotel, only the bottom level of the stairs has friction grips on them, the rest do not and get rather slippery with water and sand. This hotel would be suited to a couple but not a family with young kids or the elderly.

A great hotel for families away from the main busy Benidorm. Plenty to keep children happy and entertained. A large buffet restaurant with lots of choice and a smaller snack restaurant near the pools. The pools are very good as are the different slides. The all inclusive plus is worth the extra money as it gets you into shows and other activities ( I can recommend the Robin Hood show). The evening entertained is as expected at a large family hotel with a good entertainment team. While the hotel reception staff are helpful I found the staff at the Jet2 desk a good source of information for getting out and about, even if you're not a Jet2 customer. The rooms are a good size. The down side, you do sometimes have to wait quite a while for a lift, plenty of them just busy at certain times of the day. The food in the Italian restaurant that you have to book is very average. Its the same food as the buffet restaurant except table service. The childrens entertainment goes on until almost midnight, which is fine for people who don't mind very young children running around that late. The hotel is in need of a good refurbishment. Especially the bedrooms. The balcony door in my room didn't close properly even after the maintenance man put a new catch on it. The balcony itself wasn't cleaned at all while I was there (apart from me cleaning the table) and the stickiness of the floor and table was there prior to me using it.