Magic Aqua Rock Gardens

Came as a family of 4 ( 2boys aged 8 & 12) last minute booking in October school holidays. Wish I read reviews before! We go to Benidorm twice a year but would never return to this hotel. The location is perfect (2 minutes to Levante beach) but that was the only perk. We upgraded to ultra inclusive which gave us a day out the water park - and a day out at sister hotels, but it wasn’t worth the extra.. we could have saved a lot if we booked tickets online. Our transfer dropped us off at McDonald’s which meant dragging cases up a steep hill..we didn’t mind it too much but not ideal for older people or pushchairs etc. The hotel was like a maze - takes a good few days to get used to it. Food was ok, we always found something but by the end of the week it was really repetitive. We ate out the last 2 days. My kids prefer pool snacks. All inclusive drinks were bang average, could drink all day and not make a difference. Bar was always running out of cocktail ingredients. We had to purchase 4 plastic tumblers to reuse around the pool. I get the idea - saves plastic cups dumped all around the pool, but they should have wrist bands instead of showing key cards everytime you want a beverage. The pool didn’t open till 10am, and by 1pm we found we had to go to the beach every day as the sun would disappear behind surrounding buildings. So if like me you’re a bit of a sun worshiper I would not recommend coming here. Also no balcony unless your a family of 5 and they’re is only a limited amount of rooms with balcony’s. The slides are quite dangerous as well by the way - my kids had fun but there was 1 big slide they went on once and both banged the back of their heads. They avoided it the rest of the week. The entertainment staff were great with all the kids.. foam party was great - some of the night shows though were cringy but it’s free entertainment. Perfect spot for being right next to the beach like I said but if you’re planning on spending a week or even a full day by the pool it’s not great.

We’re do I start. After reading some awful reviews I was pleasantly surprised Yes the hill to get to it is awful but take the left hill just out of the hotel and it’s easier plus takes you to the beach cove Hotel decors amazing all African themed. Check in quick, rooms available from 4 but they ring you if ready earlier. And you can start using facility’s as soon as you check in. Plus luggage room to use. Food there was plenty and of good choice, basics for the children chicken nuggets, chips, pasta and sauces Lifts yes a pain but you get used to them quickly. Or if on lower floor stairs easier. You need to pay 1 euro for cups when you get there but they give you a new one each time you get a drink and at the end of the holiday you get your money bk. Alain good site the measures are typical Spanish ones so watch out after a couple you can be tipsy. Drinks were all premium brands. entertainment team really good especially for the younger ages but teenagers could do archery, shooting, dart. One man I didn’t catch his name was amazing with the children and adults such enthusiasm even after a long day Yes the pool is freezing but you get used to it once you’re in. Slides are fast and did here a few people say the hot scrapes and bruises. Only down side yes the beds are made daily but the didn’t empty the bins and my daughter left a jumper on the bed which got picked up by cleaners with sheets. After many trips to the reception didn’t manage to get it bk. like most hotels you have good and bad staff but I can say I didn’t have a bad experience with any. My advice don’t listen to the bad reviews make your mind up for yourself when there. I joined the magic aqua rock Facebook page and that really helped with any questions I had before.

We booked this through easyjet holidays mainly due to the closeness to the Levante beach and good range of facilities at the hotel. The hotel is up a bit of a steep hill but it's not as bad as people make out and you do get used to it. The beach is at the bottom of the hill (next to a McDonalds and Burger King!). There are loads of 'beach shops' within a few minutes walk for cheap souvenirs and anything you might have forgotten! The hotel itself - the reception staff are a bit grumpy and expect you to know everything, which is odd as you do sometimes do have a question! The whole hotel complex is 'African themed' which we had no idea about before we booked. At first we thought it was a bit odd there was a fibreglass Rhino and realistic looking tiger in reception, but then as you go round, the theming is everywhere! The Reception is up a lot of stairs and is level -2, and all the main facilities are on levels -2, -1 and zero (pool, bars etc). Effectively the hotel is like a big office block with lots of lifts getting you around the various facilities. Some lifts didn't go down to -1 (main restaurant) or to the top (level 12 - adults only chill out zone with its own sunloungers, bar and panoramic view of the beach) which was ok once you worked it out. There were also a couple of glass lifts which are worth a ride just for the experience! If you have teenagers there is a very well appointed room full of video game consoles, virtual reality etc. The pool is open 10am until 7pm and is really effective at stopping people reserving sun loungers with towels because they close access to it until 9.55am each day. People do queue to reserve the ones they want nearest the pool, but they only tended to queue from 15 minutes before that. And if you weren't fussy about having loungers by the pool there were plenty of others elsewhere. The pool was good, cleaned every day, and has a swim up pool bar too. It also had a waterfall, jacuzzi seating and there were also several waterslides. There was also a giant screen so you could watch music videos, sport etc whilst around the pool. Your room key was on a computer chip cleverly attached to your all inclusive wristband, so never any need to carry (or lose) keys or money! The cleaners work hard and do a good job, towels are changed daily as long as you leave them in the bath to indicate you want new ones. You could literally go here and spend no extra money at all, so if you're on a budget its a great choice. We had a day out at Mundomar, the nearby dolphin and animal park, and the hotel provided us with free packed lunches, all we needed to get ourselves was a big bottle of drink. The best thing of all though was the entertainment! There is a small entertainments team but they work so hard and never stop! All day there are games to join in with like archery, shooting, golf etc and the entertainers make them so fun. In there evenings the safari bar is the main place, it's like a showbar with a stage and the

Dirty stained sheets on fold away bed on arrival. Something that represented a child's medicine spilt all down the leg of the chair day 1 and still there when we left 6 days later! Air con made horrendous noise after being on for 10 mins and the fridge sounded as though it was going to explode! Reception staff rude huffed and puffed constantly expecting you to know everything, if you knew the answer you wouldn't be asking! Other staff very friendly and polite. Entertainment staff excellent. Family hotel where kids aren't allowed any floats etc in the pool! Lifts so slow and kept breaking down we actually got stuck in one and this had happening all week. Other customers all wandering around getting lost all asking each other where everything was ! Of all the people we spoke with everyone said they would never return!! For the money they charge I would expect a higher standard.

My family and I have had the best week in the magic rock garden the hotel was amazing the food was great and the hotel entertainment staff went out of there to make you feel involved and took the time to make sure our children had an amazing holiday they absolutely loved the form party and thank you all for am amazing week Big shout out to Cobel & Chema they are fantastic 🩷♥️❤️💛🩵

We stayed at this hotel for our 1st time in Benidorm and really enjoyed every minute. The hotel is very nice and has a funky African/ safari theme to it. The staff were friendly and helpful and the food was lovely too. You could see the pride in the chefs work. Our room was a nice size, plenty of space, and the cleaners did a fantastic job of keeping it clean for us. Would we go again? Absolutely!! Only one thing that is worth pointing out, as other reviews may also have said.....The hotel is situated up a hill. It's not a massive, long hill, but it may pose issues for those with disabilities or restrictions. Thank you Magic Rock Gardens for a lovely holiday. 😍

Had to wait 3 hours for the room on arrival, the pool was not suitable for a young child (i had a 4 year old) it was too deep and the view of the pool was cut off by planters so unable to check on child while laying on a sun lounger. The sun did not reach the loungers until 12/1pm due to blockage from the other buildings. €10 per hour for late check out. However they do have a kids club 11am-1pm so that you can have adult time.

From arriving to departure we have had a great time. Was a late check-in for our arrival reception staff was helpful and everything explained well given all the information needed to sort out first night and next day. Food / snacks were available also good for kids as was late. Room clean and was cleaned every day so cleanliness was never a problem hotel was always clean also. Food not always to everyone's taste but there is always a variety of food to choose from so will find something to eat. Pool hmmmm hit or miss if warm, first day brrrr chilli but then was warmer next few pool area clean pool also clean. Entertainment they do lots of activities for all ages they are great with entertaining everyone so good and funny Cobalt,Anäis and Chemea, Mario were always having so much fun with everyone trying to get all involved they are such a good team something on from 10am until midnight almost every day. Does say ocean views do have but don't expect ocean front view. Beach isn't a far walk which was nicer than did expect ( don't always believe TV😂)yes there is a hill but it's not a mountain.

What an amazing hotel this was. The rooms were spacious and cleaned everyday. The food was good but a little repetitive, but we still managed to eat different meals, the desserts are delicious too. The alcohol drinks are really strong, but I just asked for less alcohol in them. I only managed to go to the parrot show, but it was really good, my daughter really enjoyed the VR and playing pool. I was worried about people saving sunbeds, but they were plenty when we went and I never had an issue getting one at different times of the day. The staff were all really friendly and spoke English too. The hotel is on a steep hill, so not good for people with mobility issues, however it was a good work out!! I’m hoping to go back next year, and would highly recommend this hotel to friends and family.