Hotel Benetusser

Well-maintained old budget hotel in the suburbs of Valencia.

Good location in a quiet part of Valencia. It is close to small shops, cafes, market etc. Hotel room was big and the sliding glass door on the side could be opened a little for fresh air of you want. Breakfast downstairs was good (fresh pastries, ham, sausage, fruits etc). Sometimes at night there is momentary noise from the streets (loud music from vehicles), but it's only for a short while.

If you ask to book with a smartbox there is no availabiility, if you ask to book normally there are a lot of rooms available.I tryed to book months before, but nothing changed. This is not honest at all. You should be denounced. Do not book this hotel. DISHONEST

This hotel stole our money for a stay that did not happen. Tried to get a refund but Sonya refused. Her staff kept hanging up the phone when I tried to talk to her. They are very rude! Back story: I booked this hotel because it says on the website that there’s parking garage. We have a car rental so it’s an absolute must. We arrived at the hotel traveling all the way from Barcelona at night to find that there’s no parking space available in their garage when it says parking available in their website. We even looked at the street surrounding the hotel which is shady, and there’s none available. I spoke with the receptionist and I told him about the situation that there’s no parking. We just can’t leave our car in the middle of the street so we left and went to a gas station and slept in our car. After all is said and done with trying to get our money back, this evil hotel still managed to steal our money thru Priceline. I have filed complaints against this hotel and Priceline and wrote reviews on travel websites.

I was charged for a hotel reservation but did not stay there because there was no parking space in their car parking. When I booked a hotel, I look at hotels with car parking because I have a car rental so I chose this hotel. Me and my husband drove from Madrid to this hotel and we were very upset to find out there’s no parking available for our car so we left and slept in our car at a gas station since that was late at night and there wasn’t any hotels available. I was even more upset to find out this hotel charged my card for a stay that didn’t happen. I called several times to speak with Sonya the manager and she refused to speak to me. They refused to issue a refund saying this is non refundable. They were very inconsiderate. This hotel is a crook and will steal your money. This is a very valid reason why we can’t stay and there wasn’t even a space in our car along the hotel! Their website is saying otherwise! That theres car parking available when there’s none! That hotel is in a very shady area and you run the risk of your car getting broken into or stolen. Priceline, the agency I booked the hotel from, can’t do anything for me as their “VIP” customer. I wouldn’t reach a VIP status if I didn’t book so many hotels and flights with this company. And they couldn’t even give me a credit or do anything to resolve this issue. This is how Priceline treats their customer or their VIP customer with this matter. Stay away from this hotel . These are crooks and will steal your money. I had filed a dispute with my credit card company and have lodged a complaint against Hotel Benetusser on several other travel websites.