Guest User
April 21, 2024
I ordered 3 rooms for the weekend for 6 adults. Needed a queen, double and family room. Booked online and received a confirmation email of the three room booking. We would arrive Saturday and leave Sunday. I booked 3 weeks in advance. On Thursday before the weekend I got a phone call from the hotel. It was explained they only had two rooms available. I explained I need 3 rooms and was told there was nothing else available. No apology, nothing, in fact I found the man who called quite rude considering it is the hotels error. Simply all I could get was those two rooms. Poor work on the hotels behalf as apparently my booking only had 2 rooms. I have attached part of the confirmation for my booking. Confirming the three rooms, which I booked on the hotels website so their only excuse is they lost part of my reservation. DO NOT BOOK UNLESS YOU WANT YOUR RESERVATION LOST TWO DAYS BEFORE YOU ARE MEANT TO ARRIVE!!