I got in late and was given a room key. When I entered, the room had not been made up after the last guest. Mess everywhere. I went downstairs and reported it and there was seemingly disinterest and possibly disbelief. The night manager gave me a new room eventually and never apologised for the error. All this took about 15 minutes early in the morning after a long delayed flight. Poor service. Next morning I went to the small shop in the hotel to buy a plug for the listrik. Should have been open but no-one there. Once again not very professional. Hotel needs to put customers first and their systems last.