Savassi Village

Localização boa

In December 2022 we stayed at Village Savassi for the second time. The hotel is good, very well located, close to everything. Satisfactory breakfast, has those basic items found in every hotel. Cleaning, kitchen and manager Carol staff were very friendly. However, we noticed that there is no maintenance there. The sink in our bathroom was blocked (apt 1004) and there was a leak from the tail of one of the taps that dripped straight down, filling the floor with water. The phone has poor contact, every time we need to use it we have to try other positions for it to reach the line. The door key kept getting stuck, getting stuck, until the day it wouldn't open anymore and we were left out. We found out from an employee that most of the room locks are like this. The employee responsible for the repairs managed to unclog the sink but did not fix the leak. The rooms are comfortable and the beds are very soft. HOWEVER, IT IS WITH RESPECT THAT WE DECIDED NEVER TO STAY THERE AGAIN, AS LONG AS KLEBER, A NIGHT WORKER AT THE RECEPTION, CONTINUES TO WORK THERE. DURING MY 65 YEARS OF AGE, HAVING ALREADY STAYED IN MORE THAN 60 HOTELS AND INNS ACROSS BRAZIL, I HAVE NEVER BEEN AS BADLY TREATED AS I WAS BY THIS CITIZEN. THIS IS A COMPLETELY UNBALANCED PERSON, WITHOUT ANY PREPARATION TO WORK WITH THE PUBLIC, HIS RUDENESS EXCEEDS THAT OF A HORSE, ARROGANT, AGGRESSIVE, ILL EDUCATED AND DOESN'T RESPECT THE ELDERLY. MY DESIRE WAS TO CALL THE POLICE TO SEE IF THEY COULD STOP HIM WITH THE SEQUENCE OF SCREAMS AND BRUTALITY. EVEN THOUGH HE WAS WRONG, BECAUSE HE LEFT US OUTSIDE FOR SEVERAL MINUTES, IN THE RAIN, WITHOUT OPENING THE GARAGE, HE DISCONTROLLEDLY INSULTED ME TO THE POINT THAT I THOUGHT HE WAS GOING TO HIT ME. HE HAD THE ACCENT TO TELL ME: "IF YOU'RE NOT SATISFIED, TAKE YOUR BAGS AND LEAVE", AMONG OTHER AGGRESSIONS. HE MUST SURELY SUFFER FROM SOME PSYCHIATRIC PATHOLOGY. IT IS NEVER USED TO WORK WITH THE PUBLIC, BECAUSE THEY DON'T KNOW HOW TO DEAL WITH EDUCATION, WITH GUESTS, WHO ARE PAYING DEARLY FOR ACCOMMODATION. I'M STILL THINKING ABOUT TAKING ACTION AGAINST THE HOTEL, IN ORDER TO OBTAIN A RETREAT FOR THE MORAL HARASSMENT AND THE MISTREATMENT WE RECEIVED FROM THIS BRUTALITY. THERE IS A CAMERA AT THE RECEPTION THAT RECORDED THE ENTIRE AGGRESSION. WE LEFT THERE SHOCKED. DO NOT STAY THERE IF EMPLOYEE KLEBER IS STILL ON THE STAFF.

I stayed for 14 days. Positive Points: The location is excellent, but that’s where the positive points end. Negative Points: Most of the attendants are unprepared and have terrible service, unresponsive, disorganized staff, it seems like they are doing you a favor by serving you. The structure is very old and does not meet NBR electrical and fire standards, which is a danger. The room had a persistent bad smell, especially in the bathroom. The bathroom does not have a window, and when it does not have a window, it should have exhaust fans as per the standard, but it does not have either. Parking is extremely tight, there are few spaces and the most absurd thing of all is that you have to get out of the car, walk about 20 m to the hotel reception to ask them to open the garage for you, and there is a charge for all of this. For the daily price, this lack of structure and service is absurd. If you could, please don't stay at this hotel, there are better options in the region for similar prices.

Pontos positivos - O atendimento do recepcionista Richarlisson, café da manhã simples, porém tem tudo, aptos limpos, internet boa. Prontos que precisam melhorar - O hotel não tem secador de cabelo nos quartos, o único que tem no é na recepção, se não tomar cuidado derrete o cabelo, e assim que acaba de usar você tem que descer e devolver. O acústico do apartamento não é bom , escutei hóspedes chegando 6am, e conseguia ouvir o que eles conversavam no quarto ao lado , e agora fui tentar dormir novamente e no apto acima do meu está um arrasta móveis pra lá e pra cá.

Café da manhã ruim, pouca variedades. Somente pães doces, não há bolos. Poucos pães de queijos que acabam num piscar de olhos, com reposição a cada 40, 50 minutos. Estacionamento R$ 25,00 reais por noite, contudo, de difícil acesso para carros grandes, posto que, aparentemente, foi projetado apenas para pequenos e médios. Melhor deixar o carro do lado de fora.