Anonymous User
February 3, 2025
The hotel has a good location and the rooms are big with 3 terraces. The worst thing is that the corridor downlights, bed sheets, washing machine sockets and two toilets in the room are broken. Because one of the broken toilets is in the room, the sound of the water tank leaking is very loud at night and I can't sleep at all, so I immediately contacted the front desk to repair it. It was finally repaired on the third day. After that, I was told that I had to pay about 460 RMB in compensation because I broke the toilet. This is completely fraudulent. The toilet was broken to begin with, but they thought I did it just because I brought it up. I described the whole situation to Ctrip. After Ctrip communicated with the hotel, the hotel still insisted on asking me for compensation (Ctrip proposed that in order to avoid trouble, I would advance the money first and then Ctrip would make up the money to me. I think this is not good, as if they admitted that I did it, and it was so easy to give him money, he would do it again next time). I was very angry with the hotel and contacted a local lawyer that night. The lawyer told me that I didn't have to bear any expenses. It was the hotel that didn't check the room carefully when the previous guest checked out. If the hotel still wants me to compensate, the lawyer can represent me in the lawsuit. On the check-out date, I showed the hotel the lawyer's email, but the hotel didn't say anything and didn't ask me for compensation.
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