I booked a private room with my 10-year-old son to stay for 1 night and paid for it. When I arrived at the hotel, they took us to a room with bunk beds because they rented our room to someone else. Even though the room they took us to was cheaper, they did not pay the price difference. The room we stayed in had air conditioning, but the air conditioning in the room they took us to was not working. We waited in the room like this, my child was sick, we had to accept it because we didn't have much of a choice, otherwise we would have stayed on the street, the room we stayed in smelled bad and had a window on the main street, we couldn't sleep until the morning because of the constant car and horn sounds, because of your bad service.
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