Novotel Belfort Centre Atria Reviews
Novotel Belfort Centre Atria
Av. de l'Espérance, Belfort, 90000, FranceView Hotel Details
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Novotel Belfort Centre Atria Guest Reviews
3.8/5
Good
36 review
Verified reviewsLocation3.8
Amenities3.7
Service3.8
Cleanliness3.8
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Positive reviews(31)
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Negative reviews(5)
Guest User
Classic  Double Room with Sofa Bed
Stayed in Mar 2024
Business travelers
13 review
Posted on Apr 3, 2024
I used to stay here and thought it was ok, but now it's getting worse. Maybe there are more tour groups and the service quality has also declined. The restaurant staff don't look happy when they see Chinese people, and they are not active in serving food. There is not even a boiled egg for breakfast. I will not stay here next time.
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Guest User
Classic  Double Room with Sofa Bed
Stayed in Oct 2023
Business travelers
7 review
Outstanding
Posted on Oct 22, 2023
Very easy to find, the parking lot is in front of the hotel, turn right and then turn right again, the elevator can go directly to the hotel lobby.
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Guest User
Classic  Double Room with Sofa Bed
Stayed in Apr 2024
Business travelers
2 review
Amazing
Posted on Apr 18, 2024
Enthusiastic, polite, well-equipped
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Fujiashi
Classic  Double Room with Sofa Bed
Stayed in Jun 2023
Solo travelers
32 review
Posted on Jun 14, 2023
There was no sofa, only a chair.
The elevator from the parking lot to the hotel was broken.
I wandered around for about five minutes,
and the stairs and elevator were not together.
I went to the front desk and talked about the elevator,
and the staff said that it had been broken for a long time.
I didn't take my luggage afterwards.
The hotel is very old,
but the hygiene is not bad.
It's convenient.
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jack7yang
Classic  Double Room with Sofa Bed
Stayed in Apr 2023
Business travelers
47 review
Very Good
Posted on Jul 6, 2023
The room is okay
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Guest User
Stayed in Jul 2023
Business travelers
Very Good
Posted on Jul 25, 2023
Was back for the first time in over 3 years. I always liked this hotel. The bed was very comfortable and the staff were really nice. The breakfast is fairly sparse like it was years ago but the things they have are all things I love. So excellent. Of course when I’m back in Belfort this is the place.
Guest User
Stayed in Jan 2023
Business travelers
Very Good
Posted on Jan 31, 2023
Very nice hotel .Again received very nice hospitality from staff...always take care of you with smile.Good breakfast.Itbis only the good option for the luxury stay in belfort. Very near to the bis stop and city center.
Response from Property: Dear Harish, Thank you again and thank you so much. We love having you here, and we can't wait before you return. Have a lovely time home, and see you soon!
Guest User
Stayed in Jan 2023
Other
Posted on Jan 31, 2023
Receptionist was the only professional staff member we met. Breakfast was mediocre and staff was not varing about the guests at all. We were upgraded due to ALL membership, but the room was not at all as expected - contrary to a number of other Novotels we have stayed at. Safe box was not working and the room was worn down. Very disappointing
Response from Property: Dear Tom, Many thanks for this feedback. I am very sorry that we could not meet your expectactions. We acknowledge the hotel needs refurbishment, and I am trying my best to plan it the soonest possible. Meanwhile we spare no effort in maintaining the highest possible levels of service, despite the numerous, additional challenges the vacation season brings us. We hope to have soon another opportunity to prove you different. Please feel free to contact us in anticipation of a future stay with us.
Guest User
Stayed in Jan 2023
Business travelers
Outstanding
Posted on Jan 31, 2023
Good hotel with polite staff and specially resturant staff who take care of your food as a vegetarian ....rooms are good with required amenities...very good option for family and business trips. Good options available for food in breakfast for vegetarian and main thing the hotel staff is comfortable with english so no problem in conversation with them.Play area for kids also a good thing
Response from Property: Dear Harish, Thank you so much for this kind review. It was a pleasure seeing you again with us. Please visit again soon!
Guest User
Stayed in Jan 2023
Business travelers
Posted on Jan 31, 2023
I arrived on the holiday weekend for a 7-night stay. I was upgraded to an "executive" room, which looked just like the one in which I stayed 8 months ago except for extra cans of drink in the fridge. The safe did not work - I requested a repair 3 times but it was never fixed. The bottle of hand soap was never refilled - the housekeeping left 2 bars of soap on the 5th day and 3 tubes of shampoo on the 6th day. I guess they did not know how to open the bottles - I tried but I couldn't, either. On Monday, I asked the young lady at the front desk if the restaurant was open for dinner. She said "Yes, but all the food is in the jar." After an exchange of Q&A's, she finally said the food was for the workers and not for the guests. At nearby Mercure, the restaurant was open as usual. Why could not Novotel do the same, especially on the holiday when many restaurants were closed?
Guest User
Stayed in Feb 2024
Other
Posted on Feb 21, 2024
Although ideally located for visiting the city and offering great potential, we wonder how this aging establishment still has 4 stars as a global renovation is necessary. If I rated it "average", it's only because the presence of super welcoming and friendly staff raises the rating.
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Guest User
Stayed in Aug 2023
Family
Posted on Aug 14, 2023
Arrival at 5 p.m., room not ready. The next day at 9 a.m., the maid asks us if we are leaving because she has to clean the room, knowing that check out is at noon. They are short-staffed in August, so they force people to leave early. Lamentable.
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Guest User
Stayed in Jan 2023
Business travelers
Posted on Jan 31, 2023
Arrival 9:40 p.m. impossible to dine at the hotel restaurant too late let's admit but as indicated in the elevator a snack in the room is "supposedly" possible the restaurant manager was overwhelmed lack of staff in short impossible to eat. Scandalous for a 4 star. TV: impossible to have several classic TNT channels or poorly tuned I stayed 2 nights and I informed the reception nothing was done more the room is not very clean
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Response from Property: Dear customer, I am terribly sorry for this service which was, we agree, not up to what you could expect. The waiter you saw was temporarily replacing a colleague who had fallen ill, and despite all his good will, he was overtaken that evening, the first with so many customers for him. With his manager, we obviously intervened the next day to provide him with all the necessary support and training. The TV problem surprised us, this is the first time that such a problem has surfaced, and it seems to be in this room only. We have found part of the problem and will continue to investigate until this very particular case is completely resolved. Rest assured that we spare no effort to provide the best possible services. I am completely sorry that we were not able to make up for it during our stay, but it is also this type of feedback that gives us the motivation to improve, to hope to see you again with us very soon.
Guest User
Stayed in Jul 2023
Other
Posted on Jul 19, 2023
2nd stay. Chain hotel located a stone's throw from the old town, at the foot of the ramparts. Little space nearby, paid underground parking (around €13 for the night). The elevator arrives directly in the Arena lobby, a little disorienting. Jovial welcome. Classic room, without noise, wifi and functional A/C; Possibility of dining on site or in town. Breakfast OK but few places if a group is present.
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Guest User
Stayed in May 2023
Business travelers
Outstanding
Posted on May 24, 2023
Business trip This is the second time I have come to this Accor group hotel. And it's rare but I would like to congratulate the team because they are smiling, dynamic and young. It's nice to see a new generation with so much enthusiasm and energy. Thanks to Lina, Jordan and Jonathan. Bravo for your professionalism.
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