The Culloden Estate and Spa

We stayed for two nights in the Cave hill suite. The views from all the windows were spectacular Room was very specious with beautiful bathroom, the bed was so comfortable and cozy. The whole stay was so special and memorable. All the beautiful art around made a big impression even for non art lovers like us. Definitely recommend it , but book one of the suites instead of a basic room.

From the moment we arrived to the second we departed, it was the staff that shone. Extremely friendly, genuinely interested, and showcased hospitality at its best. Our rooms offered amazing views, and were decorated extremely well, whether you are on business or a leisure break. We ate in Cultra Inn, a gastro pub and restaurant on site which did not disappoint. This won't be my last visit.

I booked the high tea for a friends birthday. The staff greeting us soo warmly and immediately shown to our table. Leah the staff member who served us was excellent so patient and attentive to our needs. So thank you The high tea itself was excellent and of course we all had boxes to take home the cakes that weren’t eaten. Great mixture of savoury and sweet too

Now I will hold my hands up and say that maybe our expectations were high. But this is the revered 5 star Culloden hotel. So I feel that anyone spending the money to stay here has a right to high expectations. I've also stayed in a couple of the Hastings group hotels and got married in one, none of which were 5 star so I thought this would blow my mind. There was a mix of fab and not so fab. It can't be denied that the grounds and the hotel itself are both stunning. Opulent, elegant, tasteful. Everything is heavy and expensive. Even the throw on the bottom of the bed weighed a ton. Comfy bed, good shower, nice welcome treat for my friend for her birthday, beautiful wine glasses supplied in room and lovely toiletries for use. Robes and slippers for the spa were a bonus. Friendly staff throughout, polite and professional. Everything that we seen spoke to class and style. However..... On arrival when I mentioned I booked dinner in the Cultra Inn I was not informed that concierge could take us there nor told which path to follow so we set off in heels and went the wrong way. Only when we seen the Hastings van did we realise we could get a lift. The deputy manager was a lovely man, brought us down and back. I had also tried to call reception to ask for the dinner to be pushed back a half hour as you can't get through to Cultra Inn on the telephone. I called reception 5 times and waited for an age to be answered then when we arrived my name wasn't booked, even though I originally booked online and had the email as proof. On arrival I also requested a fridge. An hour later still no fridge, but when my friend arrived a lovely guy called Henry brought her to our room and went to hand carry a small fridge to our room for us. The pelmet on the windows was black with what looked like mould that someone had tried to clean off. And the duvet on the large bed didn't fit the whole width so at 2 am my friend called reception 3 times for another duvet and waited 40 min in total then had one delivered with a cover for her to put on herself. We lost sleep waiting on this. We went to the Lough bar on 2 occasions and despite lots of staff milling around (the first time there was only a handful of guests) we waited and waited to order. Even after requesting to order staff walked away and didn't come for nearly 10 min. The 'jazz' singer was monotone and a bit boring. Kept taking the mic away from his mouth and could have sang with more pizazz. I realise this is very fussy, I just love live music and he fell short. The jacuzzi / hot tub in the spa had something red in the bubbles that looked like blood so we got out and didn't go back in. Food was really good in Cultra Inn but again more waiting. A girl with short hair and tattoos greeted us and she was lovely. After our mains we waited 30 mins and had to request that plates be taken and to see dessert menu. We didn't take dessert in the end so asked for the bill. Cheapest bottle of wine was

I stayed June. I must say service was very poor. The unfortunate part, came from the reception team who did not seem to communicate with each other at all. This became a serious issue as I did miss key parts of my cousin's wedding due to a basic lack of communication. I stayed two night, I was put in the Mull on the seventh floor with my mum who has medical needs (along with using a walking stick). I paid for the Saturday night to have an extra bed as another family member who was coming to stay with us. Now for some reason they had the bed already set up on the Friday, they also did not have any notes regarding this extra bed (I paid everything on check in). Now during the night, we were next to the exterior fan system for the events room, now it was not until around 23.00 that we noticed the level of sound was quite extreme and we did expect to sleep. So we had to ask to move rooms meaning we had to pack our stuff back up. Now the first room we were offered, had us walking across the bar area with a lot people watching us. Only for the room to be too small, as they could not fit the additional bed, which I had to mention as they forgot about us needing that. Then they found a room on the seventh floor, now I did ask what would happen with the bed. They said they would sort it no need to worry, this unfortunate was not true. As the following morning, I checked again about the bed was told no need to worry they would sort it out. It was not until around 20.00 as I had to drop something off to my room that the bed was still not in our room. So, I had to go down again, to ask where is the bed. They said it was not on the notes, I did say I had requested one. Their response "there would be no extra coast this time", to which I had to say, but you already took the money already. they said they would set it up. I checked at 9ish no bed, rang down only to be told it was my fault the bed had not been set up, (I believe Pamela or something along those line was there name) can I ask how it was my fault? You should my room number on the account. Especially when you said you'd sort it. The bed finally got set up at around 21.30, in my view the bed would not have been set up to all, if not for my own ability for having to ask repeatedly for this bed that I paid for. All because someone has not been reading the notes correctly. Please do also note I ended up missing the cake cutting and the tea at the end due to this issue. Even then no apology was given. It was not until, I was checking out that I was told the extra bed and late checkout was on the booking notes. She was the only one who said sorry. The staff who work in service bring food and serving drinks, are wonderful. Along with the one woman who was working on check outs.