sandipg15
December 7, 2024
What an amazing second visit to this hotel, still surpasses all my expectations. The service from all the waiters/waitresses/bar staff is incredible. You could be sat for less than minute in any of the lounges/bars before a waiter will approach you and ask what you would like to drink. We met Ramazan head bar man from pool/bloom bar on our first day, he made some amazing cocktails, with care and attention. He made sure we were looked after when we would watch the evening shows in the Bloom bar. The espresso martinis were great. Thank you for all your efforts and going above and beyond to make us feel comfortable. We also met Emrah the Voyage Assistant he checked us in, but we also met him around the hotel during our stay, as this was a holiday for our anniversary he added a few extra touches to make this a special stay, he made things happen that potentially wouldn't have without his help. Thank you very much for everything. Whilst sat around the Adult pool Astley a waitress on rollerskates was extremely attentive and ensured we had drinks/snacks as and when we wanted, thank you. Due to the weather not being as great this time of the year we spent more time indoors but we still managed to enjoy ourselves and find a place to relax e.g. in the spa, coffee house, sports bar. There were numerous other staff members that made our stay that bit special and they are listed below and I wanted to recognise their efforts. Siyar/Azada/Ahmet - cuisine 24, Dogan - bar room bar, Hilal/Orhan- pattiserie lounge, Sidat - bloom bar, Zhanargul - Zen restaurant.