The Palm Seychelles Reviews

We had booked a luxurious hotel with half board as part of an "Exclusive Island Trio in the Seychelles" with the tour operator Neon-Reisen, arranged through Secret Escapes. The "Hotel Palm Seychelles" does not match its website. When we were greeted, we were told that the restaurant could not be used at the moment due to renovation work. In fact, however, this alleged hotel has neither a restaurant nor a chef. It is purely self-catering accommodation. When we asked, we were told that food is not usual here. Instead of food from the hotel kitchen or the alternative of a private catering service with the best of Creole cuisine, we were given simple, inedible takeaway food on the balcony: chicken in pieces and whole, rice from the microwave and disgusting ice cream in a paper cup. We drank water; alcohol is not served here. The leftover food and dishes were still on the balcony the next day when we left. The promised breakfast by the pool or terrace was served on the balcony of another apartment. Dry croissants, cheap sliced ​​cheese, sausages in plastic wrap and instant coffee! Absolutely depressing. The advertised world-class service is not there. The pool is tiny and dirty. After 6 p.m., no work is carried out in the complex! Rositha (receptionist) was no longer available for us and our complaints beforehand - not even on the emergency cell phone number. The complaints were rejected without understanding and promises were not kept. Due to a lack of remedy, we moved to another hotel on our own initiative and at our own expense. Even on site - immediately after the defects were discovered - Neon-Reisen did not respond to our complaints, explanations and indications of defects. In the context of asserting claims for compensation, Neon-Reisen is now rejecting these on the grounds that we did not fulfill our obligation to report defects. We cannot recommend either the accommodation or the tour operator.