Qingqingwei
August 13, 2023
If you don't want to give any points, can you let the tour group check in first when checking in at the hotel booked on Ctrip? Then why are you still using Ctrip? When the tour group came to check in, they were greeted with smiles. We went to the front desk to check in first, and the tour guide arrived later. The front desk clerk said with a sullen expression that he would wait for the tour group to finish checking in before handling it for us. At that time, we asked Ctrip Didn't we pay for the reservation? We were also staying in the hotel. Later, the tour guide told us to go to the front desk first before he checked us in with shame. I also said hello in advance and asked for a quieter room, but it didn't work. I was deliberately given a room at the elevator entrance. I went downstairs to find a room to change to, and the room card was thrown away. It is strange that this kind of service attitude and quality can be found here. I read the reviews on Ctrip when booking the hotel. Several comments said that the front desk had a bad attitude. You responded to the comments and said it was not your problem. I still believed it and now I know that your waiter's attitude is really bad. The room also had an unpleasant smell and the shower head was broken.
Service: Poor👎
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