Vienna Hotel (Beitun Yudaihe Branch)

I rarely give negative reviews to hotels. When I checked in, the front desk did not inform me in advance and I was given a head and tail room. This is not critical and is not the main reason for negative reviews. The room hygiene is very worrying. When I checked in, the window was not opened. I don’t know where a few flies came from. It can be tolerated but! At 2 o'clock in the middle of the night, a big moth came from someone who didn't know where it came from. It kept flying around and I couldn't sleep. What's even more terrifying was that the moth directly hit my face. This is unbearable! As evidenced by pictures and videos, I really don’t know how to describe the hygiene of this hotel. It’s a very, very bad experience! I won’t choose it again!

When I checked in on September 26, the outdoor temperature was around 0 degrees, and it was already snowing in the mountainous areas. The room temperature is 16 degrees. After entering the room, I turned on the heater and the temperature reached 34 degrees, but the room temperature never went up to 19 degrees. After waiting for 6 hours, I couldn't bear the cold anymore. I asked the hotel why the temperature couldn't go up when the air conditioner showed warm air. The hotel's answer is that the air conditioner only has cold air and no warm air. The hotel has collective heating, so it cannot provide floor heating now. As a result, all three of them were cold, sneezing and had runny noses. If the hotel's air conditioner can't heat, don't let it show on the panel. Tell the guest about it. There were 3 bottles of mineral water in the triple room hotel room. I asked the front desk for more mineral water. I was told that each room could only give one more bottle for free. They took care of us and gave us 2 more bottles for free. If we asked for more, we would have to pay. . They don't provide warm air and don't provide enough water to make hot water for drinking. (Other hotels take the initiative to ask if there is enough water and if more is needed). In short, the price does not match the service. Don't come here before heating is available. Your body can't bear it. The picture is the reality after I turned on the "warm air" of the air conditioner for 6 hours.

前台服務態度非常好，有需求都會盡力去滿足，還給免費升了房型送了早餐，推薦的餐廳味道環境也不錯，房間衞生乾淨整潔，免費停車也很方便，出去玩住酒店還是選擇連鎖比較放心，看它們家評價最後選擇的這家，果然沒讓我們失望，推薦推薦！