Guest User
March 24, 2023
The room we checked in was completely inconsistent with the pictures shown by the store. When I reported it to the store, they said the picture was of the previous room, but it is no longer available. The old picture they used was of this room. There was hot water on the first day, but it had not been there for a long time the next morning. There is hot water, the shower rod is broken, the room has a peculiar smell, and there is no towel when I first checked into the hotel. I found it when I took a shower, and I told them to bring it to them. When I checked out, I reported these things. The owner's attitude was very bad, as if I was making trouble unreasonably. , the deposit was not refunded, and finally Ctrip intervened and transferred the deposit to me. Because I didn’t want to leave a negative review, I didn’t leave pictures of the room and previous chat records. Later pictures of the chat records were shown because the store’s attitude in handling the problem was extremely bad, so I just chose to write this review. They are all real reviews. Please consider it carefully before choosing a hotel.
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