Beijing Guomen Business Hotel (Xinguozhan Capital Airport) Reviews

Response from Property: Dear guest, we extend a warm welcome to your arrival and deeply apologize for this unpleasant experience. We understand your troubles, especially when it comes to language communication. We will take immediate measures to improve the foreign language service level of our employees, and ensure that at least one employee who can speak fluent English is on duty when receiving foreign guests in the future. At the same time, we will set up service guides in the hotel, including basic greetings and service requirements in common languages, as well as detailed pick-up instructions and service hours. Regarding the car number information, we will clearly mark it on the detailed pick-up service list, so that guests can quickly identify it. We promise to improve the service quality and efficiency through these improvement measures, and ensure that every guest has a high-quality and convenient stay experience. Thank you again for your valuable comments and look forward to your visit again so that we have the opportunity to show you the improved service.

Response from Property: Thank you very much for your affirmation and praise, we are deeply honored! Your satisfaction is our greatest motivation. We are pleased to know that our team's attentive service can make you feel at home. That colleague who is sensitive to travelers' needs and offers help, we will convey your compliments in a timely manner to encourage him to continue his excellent service. Thank you again for choosing our hotel as the harbor of your journey, and we look forward to welcoming your next visit with a higher standard of service. I hope that every time you travel in the future, you can feel meticulous care and comfort under our protection.

Response from Property: Thank you very much for your feedback and I'm glad to hear your satisfaction with Guomen Business Hotel Beijing. Your praise is the driving force for us to move forward. In response to the advice you mentioned to arrange airport transfers in advance, we have streamlined the booking process and offered an online booking option, ensuring that guests can easily book our transfers whether they are traveling as a family, on business or on a self-guided tour. At the same time, we continue to optimize the soundproofing facilities of our hotels to ensure a more peaceful stay experience. Thank you again for your support and look forward to your visit again, so that we have the opportunity to provide you with more high-quality accommodation and services.

Response from Property: Dear guests, thank you for your comments. We are very sorry for the inconvenience caused to you in communication and service. For English support, we will strengthen staff training to provide more fluent English communication. Regarding airport transfer service, we recommend that you contact in advance to book, we will do our best to assist. With network and TV settings, we improve as soon as possible to ensure your needs are met. Looking forward to your visit again, we will strive to provide a more complete experience.

Response from Property: Thank you very much for your compliment and recognition. We are proud to provide convenient airport transfer service and comfortable accommodation environment. If you have any other needs or questions, whether about rooms or service, feel free to let us know and we will go all out to make your next stay equally enjoyable. Looking forward to your visit again!

Response from Property: Thank you for your appreciation and support, we are deeply honored! Your satisfaction is the driving force for our continuous progress. Feedback is always welcome if there is any area that needs to be improved during the second visit, or if you need our help. Looking forward to your next visit and bringing you a better experience! Thanks again and all the best!

Response from Property: Thank you very much for your affirmation and support, we are committed to providing a comfortable environment and thoughtful service. If there is any need for improvement during your stay, please feel free to give us feedback and we will make corrections as soon as possible. Looking forward to your visit again, I wish you a pleasant trip!

Response from Property: Dear guest, thank you very much for your affirmation and feedback on the room, which we are pleased with. We are sorry for the breakfast part in this comment and promise to make improvements immediately. We are working on strengthening the breakfast supply, increasing the variety, improving the freshness of the food and enriching the choice to ensure that the service meets your expectations. At the same time, we will monitor the hygiene details to ensure a high standard of cleaning service. I hope to provide you with a better experience when we have the opportunity to receive you again in the future. Thank you again for your valuable comments.

Response from Property: Thank you very much for your affirmation and support! We are glad to know that you are satisfied with your stay, especially the service of Xiao Wu at the front desk and the special preparation of the room. Your satisfaction is our greatest motivation. If you encounter any inconvenience or needs during your trip, please feel free to contact us. Our team is always at your service. We look forward to providing you with an excellent accommodation experience again. Once again, I wish you a happy life and all the best! 👍👍👍

Response from Property: Thank you very much for your appreciation and affirmation. Your satisfaction is our greatest motivation. Regarding the room upgrade experience, we will communicate with guests more actively in the future, and strive to exceed expectations every time. We have fully conveyed the excellent service spirit of Xiaowu, Xiaofan and Xiaoning, and believe that their enthusiasm will infect more team members. We are committed to creating a clean, comfortable and pleasant accommodation experience. We are honored by your mention and cherish your trust. We look forward to your visit again. We will continue to work hard to live up to the expectations and love of every guest. Once again, I would like to express my sincere gratitude for your positive feedback.

Response from Property: Thank you for your good comments and sharing. We are very glad that you enjoyed your experience in our hotel! We are well aware of the importance of convenient location, comfortable large space and convenient transportation to every traveler. We will continue to work hard to not only maintain the existing high-quality service and cleanliness standards, but also continuously optimize them, and strive to provide every guest living in our hotel with a more comfortable and intimate accommodation experience. Your comments are a great encouragement to us, and also remind us to not only meet but also exceed your expectations. I look forward to your next visit and experience the warmth and convenience of our hotel again. Thank you again for your valuable evaluation, and I wish you a happy life and all the best!

Response from Property: Thank you very much for your valuable feedback and recognition of the hotel! We are glad to know that you are satisfied with our free airport shuttle service, exhibition shuttle service and rich breakfast. Regarding the surrounding dining options you mentioned, we have noticed this demand and are actively studying solutions. We plan to add more convenient dining options to meet the needs of different guests and ensure your convenience and comfort during your stay in the hotel. We are deeply sorry for any inconvenience that may cause. Thank you again for your stay and comments. We look forward to providing more comprehensive services in the future so that you can enjoy a better accommodation experience in our hotel. If you have any other suggestions or needs, please feel free to contact us. We sincerely look forward to your next visit!