Guest User
August 23, 2024
The air conditioner in the hotel is blowing directly on my head. And the air conditioner doesn't run all night long, sometimes cooling and sometimes not running. I have never seen a hotel where the air conditioners are blowing towards the head in a row like this. …The service awareness of the receptionist in the lobby needs to be retrained. I went out to eat at the KFC next door at noon, and then went back to borrow the restroom. The receptionist at the front desk first said that the restroom was not available. I told him the room number, and he asked again, "Who are you?" Which platform did you book the hotel on?" He hesitated as if he couldn't borrow the toilet, and had to check the computer to see the room number. Then take the key and open the toilet door. The toilets are actually not locked and are being used by employees inside. Why do you tell customers that the toilet cannot be used? The experience is really bad.
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