Vienna International Hotel (Beijing Huilongguan Wendu Water City) Reviews
Vienna International Hotel (Beijing Huilongguan Wendu Water City)
No. 55 Wangfu Street, Changping District, Beijing, ChinaView Hotel Details
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Vienna International Hotel (Beijing Huilongguan Wendu Water City) Guest Reviews
4.2/5
832 review
Verified reviewsLocation4.2
Amenities4.1
Service4.2
Cleanliness4.2
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All reviews(832)
Positive reviews(755)
Reviews with photos/video(76)
Classy environment(94)
Delicious breakfast(41)
Friendly front desk staff(41)
Quiet & comfortable(36)
Strange smell in room(20)
Close to amusement park(10)
Luxurious(9)
Negative reviews(73)
mjlphd
Deluxe Double Room
Stayed in May 2023
Business travelers
25 review
Outstanding
Posted on May 23, 2023
the room was clean. more towels were brought to the room when requested.
Response from Property: Dear customer, thank you for your good review of Vienna Hotel! Thank you for your affirmation of Vienna Hotel. We will continue to work hard to continuously improve service quality. Vienna looks forward to your next visit. I wish you a pleasant journey and smooth work!
Guest User
Business Double Room
Stayed in Aug 2024
Business travelers
12 review
Posted on Sep 2, 2024
Stayed for two consecutive days. The hotel has an ancient style on the outside, a grand lobby, a gym, and laundry facilities. I heard that there is also a laundry room, but I didn't use it. The hotel decoration is a bit old, but it is still acceptable. The breakfast is also satisfactory. Overall, the price and accommodation environment match. However, there are too many mosquitoes. The toilet was empty for an hour, and I was fighting mosquitoes for half an hour. I have been to many hot spring hotels, even the waterside rooms on the first floor, and there are not so many mosquitoes. There are so many in the toilet alone. I can't care so much when I sleep. I killed more than 20 mosquitoes in the toilet alone, and some were washed away by washing hands.
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6/19
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. We are very sorry for the problems you reported. As the person in charge of the hotel, I attach great importance to it. We will check and rectify the room equipment and facilities and take measures to solve them. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience! It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, correct them and make continuous progress. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again! In addition, there are many features around our hotel, such as our indoor hot springs and Shuicheng Entertainment Plaza, and there are many snacks around you that you can experience! Looking forward to your next stay, I wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
13 review
Posted on Aug 17, 2024
The room is old and the environment is poor. The water pipes are broken. I called for an hour and called again, but they didn't come to repair it. We cleaned it ourselves with towels. The water was full.
The towels in the new room were broken and the pillowcases were dirty. They were not checked and replaced. The carpet was too dirty. It felt like it hadn't been changed for a long time.
The breakfast couldn't be worse. Noodles and wontons were okay. There were only four or five dishes, all spicy. Have some fruit
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and detailed comments. We are very sorry for the problems you reported. As the person in charge of the hotel, I attach great importance to it. We will check and rectify the room equipment and facilities and take measures to solve them. From your comments, we regret to see that this stay did not meet your expectations. We apologize for the inconvenience! It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, correct them and make continuous progress. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again! In addition, there are many features around our hotel, such as our indoor hot springs and Shuicheng Entertainment Plaza, and there are many snacks around you that you can experience! Looking forward to your next stay, I wish you a happy life!
Guest User
Business Double Room
Stayed in Aug 2024
Couples
4 review
Posted on Aug 15, 2024
The hotel must be quite old. There were stains on the floor when I entered the door. I tried to rub it with my feet but it didn't come off. I felt uncomfortable. But fortunately, the bathroom looked quite clean, and the towels and bath towels were relatively new. The breakfast options were not enough, and the food was average. There is free parking, but parking spaces are scarce.
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ZhaopengRTO
Guestroom (Double bed)
Stayed in Aug 2024
Business travelers
46 review
Amazing
Posted on Aug 7, 2024
The room design is relatively stable, and the facilities are completely different from those of four years ago. The overall environment is good, the appearance is grand, the service is also good, the transportation is convenient, and the overall price-performance ratio is good.
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Laozhangailvxing
Deluxe Room (2 beds)
Stayed in Jul 2024
Business travelers
48 review
Posted on Jul 26, 2024
This Vienna is the most luxurious and largest hotel I have ever seen. It is magnificent, but the interior is really not good. The environment is old and the equipment is aging. The interior is the worst I have ever seen in Vienna. The price is not too cheap. There are many restaurants opposite for dining. The front desk service is good👍
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Response from Property: Hello dear guests! Thank you very much for your stay and detailed review. We are very sorry for your feedback. As the person in charge of the hotel, I take it very seriously. We will check and rectify the room equipment and facilities and take measures to solve it. From your comments, we regret to see that this stay We fail to meet your expectations and we apologize for the inconvenience caused to you! It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again! In addition, there are many special features around our hotel, including our indoor hot spring and Shuicheng Entertainment Plaza. There are also many snacks nearby that you can experience! Looking forward to your next stay and wish you a happy life!
Longdeyaoshi
Standard Single Room
Stayed in Jul 2024
Business travelers
22 review
Posted on Jul 11, 2024
It was one hundred more expensive than last time, the air conditioner was ticking all night, and after taking a shower the night before, the water was still blocked the next day, flooding the shower room, which I had to clear with my bare hands. Such a famous hotel really needs to improve its facilities!
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your stay and thoughtful review. Unfortunately, your stay did not meet your expectations. We sincerely apologize for the inconvenience caused! Regarding your feedback, as the person in charge of the hotel, I attach great importance to it. I will strengthen rectification and take corresponding measures to solve the problem! It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again!
Huang~Kun
Deluxe Double Room
Stayed in Jul 2024
Other
78 review
Posted on Jul 16, 2024
The room is carpeted. The hotel has a breakfast cafeteria where you can order breakfast. There are also fitness equipment for running and fitness. However, there are a lot of mosquitoes in the room. I got bitten on my hands, but there is nothing I can do.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your stay and detailed review. We are very sorry for your feedback. As the person in charge of the hotel, I take it very seriously. We will check and rectify the room equipment and facilities and take measures to solve it. From your comments, we regret to see that this stay We fail to meet your expectations and we apologize for the inconvenience caused to you! It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again! In addition, there are many special features around our hotel, including our indoor hot spring and Shuicheng Entertainment Plaza. There are also many snacks nearby that you can experience! Looking forward to your next stay and wish you a happy life!
Anonymous User
Deluxe Room (2 beds)
Stayed in Jul 2024
Travel with friends
13 review
Outstanding
Posted on Jul 25, 2024
The service is so-so. I didn't want to give it 5 points. But after thinking about it, I decided to give it 5 points! Maybe the hotel has been open for a long time and the facilities are a bit old. Overall, the stay is OK!
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Guest User
Deluxe Room (2 beds)
Stayed in Jun 2024
Family
1 review
Posted on Jul 8, 2024
I haven't seen such a bad hotel in many years! This is an old chain hotel that has really fallen into disrepair! There are mold and damage everywhere, the hygiene is not clean, and the air conditioner is creaking. If it wasn't late and it was drizzling with the elderly, I would never stay here. I was also very nervous. The carpet was dirty and moldy. It was too hot and humid when the window was open. It felt like I was locked in a room with countless bacteria when the window was closed and the air conditioner was turned on. The room service staff had a good attitude and tried their best to solve any problems; the front desk was indifferent, which was really strange. Hotels with this kind of house also have good reviews and are full.
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Response from Property: Dear guest, hello! Thank you very much for your stay and your careful comments. It is a pity that this stay did not meet your expectations. We sincerely apologize for the inconvenience caused to you! As the person in charge of the hotel, I attach great importance to your feedback. I will strengthen rectification and take corresponding measures to solve the problem! It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, correct them and make continuous progress. Your tolerance and understanding are the encouragement and support for our work! Sincerely look forward to your visit again!
Xiaoyangyangzhenkeai
Standard Single Room
Stayed in Jun 2024
Family
30 review
Outstanding
Posted on Jun 5, 2024
Facilities: Complete facilities
Hygiene: The hygiene is OK. You can ask the front desk for a newly renovated room
Environment: The restaurant is on the first floor. There are smart robots that can deliver food. Overall, it is still an improvement
Service: The service has always been OK, especially the cleaning lady
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your praise for Vienna Hotel! Thank you for your affirmation of Vienna Hotel. We will continue to work hard to continuously improve the quality of our service. Vienna is looking forward to your next visit. I wish you a pleasant journey and a smooth work!
Guest User
Guestroom (Double bed)
Stayed in Mar 2024
Family
2 review
Outstanding
Posted on Apr 1, 2024
Very clean, the environment is also very good, the service of the little sister at the front desk is also very good👍
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your praise for Vienna Hotel! Thank you for your affirmation of Vienna Hotel. We will continue to work hard to continuously improve the quality of our service. Vienna is looking forward to your next visit. I wish you a pleasant journey and a smooth work!
Guest User
Business Room (2 beds)
Stayed in Aug 2024
Family
2 review
Outstanding
Posted on Aug 21, 2024
The bread was gone in the morning. The noodles were not cooked until 7:30. I hope it can be cooked earlier in the future. There is a 12% discount for staying at Jing Xiyan. I hope the guests can be informed in advance. The dishes at Jing Xiyan are pretty good. The air in the hotel can be fresher.
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Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
88 review
Posted on Aug 20, 2024
The environment is really bad. The smell is so strong that I can't sleep. The Ditan Park is so dirty. It's the worst place I've stayed in Vienna. The attitude is not good. The front desk didn't care when I told them about the smell. The price is still high. I really don't recommend it. It's garbage, garbage, garbage. If the hotel dares to delete my post, they will bear the consequences.
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Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
1 review
Posted on Aug 6, 2024
The room is old and smelly. The breakfast is hard to describe. It is not as good as a fast hotel like Home Inn. The soundproofing is poor. You can hear the conversation in the corridor clearly. It can only meet the basic sleeping requirements.
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