Anonymous User
March 11, 2024
On the first day I checked in, there were no rooms, only in the basement. The customer service upgraded me to a parent-child room for free. The room environment was average and the service was okay. Since it was upgraded for free, I needed to change rooms the next day and I had to get the room from the second floor. I moved the boxes down and placed them on the bar. I came back late at night and was told that there was only one room, so I went up. When I opened the door, there was a smell of sewerage, and the windows were always open. The room was relatively cold. I communicated with the customer service at the front desk, and the front desk said , there is only the third floor (the suitcase is 18 kg), I said forget it, I will write it truthfully in the review
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