Lavande Hotel (Beijing Shunyi Shimen Metro Station) Reviews
Lavande Hotel (Beijing Shunyi Shimen Metro Station)
11-15F, Building 1, No.8, Zhenghua Guomao International Fortune Center, Zhanqian Street, Shunyi District, Beijing, ChinaView Hotel Details
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Lavande Hotel (Beijing Shunyi Shimen Metro Station) Guest Reviews
4.8/5
Excellent
3315 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(3315)
Positive reviews(3245)
Reviews with photos/video(858)
Classy environment(284)
Friendly front desk staff(211)
Quiet & comfortable(133)
Delicious breakfast(115)
Convenient for shopping(62)
Stayed multiple times(36)
Close to metro(29)
TV was average(15)
Negative reviews(70)
Guest User
Deluxe Room (2 beds)
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 11, 2024
very very good
Guest User
Deluxe Double Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Oct 21, 2024
Hao was ciak 溪
BE ABROADABLE - Nat the Expat
Elegant Double Room
Stayed in Feb 2024
Couples
13 review
4.0/5
Very Good
Posted on Feb 20, 2024
Foreigners can stay at this hotel, and the rooms are just like the photos. The AC didn’t work, and only blew hot air, so we had to turn it off. When we arrived, our room didn’t have toilet paper or toothbrushes. The next day, room service came and provided them for us. Also, there are stains and splashes here and there on the walls in the room. It’s clean enough to feel comfortable, but not immaculate.
The front desk was helpful. It was a comfortable stay overall. We were just staying while we were waiting for our flight, and since there are many banks and restaurants in walking distance, the location of the hotel was excellent. For transit purposes, we’d stay there again 👍
Response from Property: Dear customer, first of all, thank you for choosing to stay in our store. It's a great honor to serve you. Xiaofeng deeply apologizes for not being able to give Qinqin a good check-in experience during this stay. Lavande Hotel is a combination of lavender elements, fragrance culture and hotels. With the empowerment of Li Energy, the unique value proposition of the brand is refined - natural freedom. Adhering to: a natural and carefree attitude towards life, making everything relaxed and natural. In the wonderful balance between man and nature, please yourself in the magnetic field of natural elements, and switch from the lazy mode of life from complexity to simplicity. Through the in-depth creation of natural elements, aromatic environment and comfortable services, it provides a comfortable living space for every traveler who yearns for a free life. The room is equipped with Lavande brand care and high-end customized bedding. Mousse mattress and intelligent room operation allow you to completely relax during your stay. Regarding the parking lot issue reported by relatives, the parking spaces next to the hotel are shared by Lavande and Orange Crystal, but the side parking spaces are limited. When the parking space on the side of the building is full, you need to park your car in the parking lot inside the hotel. Xiaofeng's room is equipped with an induction hair dryer, which can be started when you hold it and stops when you leave your hand. It is very convenient. It has a built-in negative ion generator to make hair shiny and reduce static electricity. The room is equipped with an air purifier and aromatherapy humidifier to purify the air in the room. The natural lavender fragrance makes customers feel as relaxed and comfortable as if they are in a lavender room. Regarding the feedback from relatives, the Xiaofeng family has a cold service attitude. The Xiaofeng family must impose strict requirements and training on the service personnel of each department. In order to create a better stay environment and atmosphere for Qinqin, Xiaofeng has been working hard. In order to satisfy Qinqin, everything Xiaofeng does is worth it. Looking forward to your stay again.
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 6, 2024
good breakfast close to airport very clean. liked the hospitality. not related to the hotel but seems people still smoke in hotel rooms even not allowed we felt old smoke smell although room was well cleaned
Response from Property: Ladies and gentlemen felt a little arrogant when they saw that the guest officer was so satisfied with Laifeng... Thank you very much for the guest officer's recognition and love for Laifeng and our services, but what you said is what Xiaoli should do. Xiaoli is proud to be able to serve every customer. From your words, we can see that you and your family must be warm and considerate people. We use the best things to provide you with the best experience. On top, the aromatherapy humidifier in the room is a good helper for sleeping, and the bath music gives you the best shower experience. The room is warm, comfortable but not flashy. Your feelings and satisfaction are our greatest affirmation! We will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station Branch, your home when traveling, let’s meet next time
Guest User
Elegant Double Room
Stayed in Sep 2023
Business travelers
7 review
4.0/5
Very Good
Posted on Sep 18, 2023
Far from the city center and 1,5 Km from the metro. But there are many shopping malls nearby. If you are looking for a place to stay near the airport, is the best option for value and comfort.
Response from Property: Dear guest, thank you for your review of Xiaofeng despite your busy schedule. Your feedback is the driving force for Xiaofeng to move forward. First of all, Xiaofeng would like to apologize to you. As a service industry, our failure to satisfy you is our shortcoming. We will strengthen rectification and improve customer satisfaction. Xiaofeng is very happy to see that Qinqin has chosen to stay at Xiaofeng's house many times, and she is very grateful for your support along the way. When Xiaofeng received your comment for the first time, Xiaofeng reflected on his own problem. As a service industry, Xiaofeng should be able to do a better job of handling the day's affairs. Xiaofeng will definitely think about it and work on it as soon as possible. Rectification. Although Xiaofeng knows that Xiaofeng has not done enough to make Qinqin feel dissatisfied, Qinqin Xiaofeng still wants to tell you what is in his heart. Although Xiaofeng loves you and every customer very much, maybe it was Xiaofeng’s tone of voice or inappropriate words that made Qinqin feel unhappy. All the mistakes are Xiaofeng’s fault, please forgive me. Don't be angry, dear. Xiaofeng will definitely work hard to rectify it. Winning back the favor and favor of Qinqin, Xiaofeng lives a happy life with Qinqin and everything goes well.
Agar-Erdene
Elegant Double Room
Stayed in Aug 2023
Couples
3 review
2.5/5
Posted on Aug 4, 2023
The hotel reception cannot speak English. It was difficult to understand. The receptionist didn't know the visa procedure and wasted time to check in. The rooms were dirty, the elevator was slow.
Response from Property: Dear guest, thank you for your review of the hotel! We deeply regret your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
Adamoz
Deluxe Room (2 beds)
Stayed in Aug 2023
Business travelers
3 review
5.0/5
Outstanding
Posted on Aug 25, 2023
Beautiful and great hotel in a great location near the airport. Had a pleasant stay.
Guest User
Deluxe Double Room
Stayed in Aug 2024
Other
1 review
5.0/5
Outstanding
Posted on Aug 31, 2024
设施:(好)
服务:。。tinghaode
Guest User
Elegant Double Room
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 1, 2024
The hotel is very comfortable to live in, the bedding is very comfortable, the sheets and quilts are very clean, the room is large and clean😊It is very comfortable to live in. It is close to the subway and convenient to eat. The air is very good and the breakfast is delicious😋I am very satisfied. The service of Xiaoxi at the front desk is very warm and thoughtful. I will come often after the first stay.
Original TextTranslated by Google
Response from Property: Thank you very much for the customer's recognition and love for the service of Laifeng and Xiaoli, but what you said is what Xiaoli should do. It is Xiaoli's pride to serve every customer. I can see it from between the lines of your words Knowing that you and your family must be warm and considerate people, we have used the best things for your experience. The aromatherapy humidifier in the room is a good helper for sleeping, and the bath music gives you the best shower. The experience and the room are warm, comfortable but not flashy. Your feelings and satisfaction are our greatest affirmation! Will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station Branch, your home when traveling, let’s meet next time Xi
Guest User
Business Double Room
Stayed in Oct 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 31, 2024
I am very satisfied with the hotel. Parking is convenient, there are many parking spaces, the room is clean, tidy and warm. The facilities are relatively advanced. I ordered a takeaway robot. It is faster and more convenient to deliver food. The room service is very good. The service attitude of Xiaoxi at the front desk is very good. If there is a problem, he will patiently solve it and delay the check-out. It is very nice. Haha.
Original TextTranslated by Google
Response from Property: Thank you very much for the customer's recognition and love for the service of Laifeng and Xiaoli, but what you said is what Xiaoli should do. It is Xiaoli's pride to serve every customer. I can see it from between the lines of your words Knowing that you and your family must be warm and considerate people, we have used the best things for your experience. The aromatherapy humidifier in the room is a good helper for sleeping, and the bath music gives you the best shower. The experience and the room are warm, comfortable but not flashy. Your feelings and satisfaction are our greatest affirmation! Will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station Branch, your home when traveling, let’s meet next time Xi
Guest User
Elegant Double Room
Stayed in Oct 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Oct 26, 2024
The room is clean and tidy. The front desk lady is very polite and humorous. Every service of the hotel is explained in detail. The breakfast in the cafeteria on the B1 floor is rich and tastes good, including milk, yogurt, coffee, bread, dumplings, vegetables, fruits, etc.
Original TextTranslated by Google
Response from Property: Thank you very much for the customer's recognition and love for the service of Laifeng and Xiaoli, but what you said is what Xiaoli should do. It is Xiaoli's pride to serve every customer. I can see it from between the lines of your words Knowing that you and your family must be warm and considerate people, we have used the best things for your experience. The aromatherapy humidifier in the room is a good helper for sleeping, and the bath music gives you the best shower. The experience and the room are warm, comfortable but not flashy. Your feelings and satisfaction are our greatest affirmation! Will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station Branch, your home when traveling, let’s meet next time Xue
Guest User
Elegant Double Room
Stayed in Oct 2024
Couples
4 review
4.2/5
Very Good
Posted on Oct 26, 2024
The room is spacious and the bed is very comfortable. It is especially suitable for a weekend break after a tiring week. The hotel service is also quite good. Just tell the hotel staff if you have any questions.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition and love for the service of Laifeng and Xiaoli. But what you said is what Xiaoli should do. It is Xiaoli’s pride to serve every customer. I can see it from between the lines of your words. Knowing that you and your family must be warm and considerate people, we have used the best things for your experience. The aromatherapy humidifier in the room is a good helper for sleeping, and the bath music gives you the best shower. The experience and the room are warm, comfortable but not flashy. Your feelings and satisfaction are our greatest affirmation! Will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station Branch, your home when traveling, let’s meet next time
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 13, 2024
The hotel is very good. The service is good. The location is convenient and easy to find parking. Free parking is convenient. It's clean and tidy, the facilities are relatively advanced, and the ordering robot can deliver food. Really good. Xiaoxi at the front desk is very patient and thoughtful in answering questions 😊Haha
Original TextTranslated by Google
Response from Property: Ladies and gentlemen felt a little arrogant when they saw that the guest officer was so satisfied with Laifeng... Thank you very much for the guest officer's recognition and love for Laifeng and our services, but what you said is what Xiaoli should do. Xiaoli is proud to be able to serve every customer. From your words, we can see that you and your family must be warm and considerate people. We use the best things to provide you with the best experience. On top, the aromatherapy humidifier in the room is a good helper for sleeping, and the bath music gives you the best shower experience. The room is warm, comfortable but not flashy. Your feelings and satisfaction are our greatest affirmation! Will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station Branch, your home when traveling, let’s meet next time Xiaoxi
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Oct 12, 2024
The hotel service is very good, very welcoming, and the service attitude is great. The sanitation is very clean. The front desk also upgraded the room for free. It is very convenient to get in and out. Overall it is very comfortable.
Original TextTranslated by Google
Response from Property: Ladies and gentlemen felt a little arrogant when they saw that the guest officer was so satisfied with Laifeng... Thank you very much for the guest officer's recognition and love for Laifeng and our services, but what you said is what Xiaoli should do. Xiaoli is proud to be able to serve every customer. From your words, we can see that you and your family must be warm and considerate people. We use the best things to provide you with the best experience. On top, the aromatherapy humidifier in the room is a good helper for sleeping, and the bath music gives you the best shower experience. The room is warm, comfortable but not flashy. Your feelings and satisfaction are our greatest affirmation! Will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station Branch, your home when traveling, let’s meet next time Xiaoxiao
Guest User
Deluxe Double Room
Stayed in Oct 2024
Booked for others
8 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The location is convenient, easy to find, the room is clean, the degree of automation is high, the service is very thoughtful, there are robots delivering things, in short, it is worth recommending, and I will book it again next time my friends come.
Original TextTranslated by Google
Response from Property: Ladies and gentlemen felt a little arrogant when they saw that the guest officer was so satisfied with Laifeng... Thank you very much for the guest officer's affirmation and love for Laifeng and our services, but what you said is what Xiaoli should do. Xiaoli is proud to be able to serve every guest. From your words, we can see that you and your family must be warm and considerate people. We use the best things for your experience. On top, the aromatherapy humidifier in the room is a good helper for sleeping, and the bath music gives you the best shower experience. The room is warm, comfortable but not flashy. Your feelings and satisfaction are our greatest affirmation! Will continue to work hard! Lavande Hotel Shunyi Shimen Subway Station Branch, your home when traveling, let’s meet next time Xiaoxi