Lavande Hotel (Beijing Yizhuang, JD HQ)

The service is very good. The breakfast in the hotel is very rich. There are fruits, milk, soy milk, pasta and stir-fry dishes. They will also pour tea when you sit in the lobby. They also very considerately prepared hot towels when checking in. The experience is really great. It is right in front of the door. Free parking lot, clean and tidy room, complete facilities, and robot food delivery, highly recommended

The environment is very beautiful, the facilities are complete and there is a small robot that can deliver takeaways, which is very convenient. The lady at the front desk has good service and is very clean.

To be honest, it was the first time I gave a negative review to a hotel. It was really hard for me to come out and say it. In fact, the service staff at the front desk were also very enthusiastic, the service was very good, and the hygiene was very clean. However, there was a problem that I really couldn't accept. The air conditioner is a central air conditioner. The main control temperature in the background is fixed. How can you adjust it? It is also fixed at 26 degrees and 28 degrees. Most of the rooms are duplex air conditioners and cannot be brought up. After changing to a room that is not a duplex, I discovered the main problem. As long as the air conditioner is on. The indoor humidity will be as high as 80%. The room is very damp. The quilts and pillows are all damp and humid. The air is suffocating in the room. When the air conditioner is turned off, the humidity will drop a little. But it is very hot when the air conditioner is turned on. The humidity is ridiculously high. I reported this problem to the hotel. In fact, there is no problem. I asked the cleaning aunt to come and look at it a few times and left without saying anything. I asked the worker to come and the worker said that there was nothing to do and left. The other two Lavande who often stay near the hotel have a very good experience. I really like the brand Lavande and I have never experienced this kind of situation. This happened only with Lavande, so I was very disappointed. After I checked in, my child had a fever and coughed the next day, so I was in a very bad mood because there were no rooms in the surrounding hotels and I had no place to change. I can only make do and make do, so I am really speechless.

It was my first time to book this hotel. I was very happy when I saw that there was an option to upgrade the room. However, it turned out that the upgraded room was located upstairs and downstairs. It was extremely inconvenient for business travelers. The most important thing was to sleep upstairs, which was very cold! ! ! The experience after this upgrade is so bad! If this is the case, it is better not to upgrade. This kind of "preferential treatment" that people will never encounter again after the upgrade is unnecessary next time! I will never book this hotel again!

I can only say that the check-in experience was very bad. As soon as I checked in, I found that the table and floor were dirty, and I specifically asked for a window when I checked in. When I checked in, the front desk said that this room had an internal window. Okay, I reluctantly accept it. There is no laundry detergent in the laundry room. You have to go to the front desk to buy laundry tablets. A box of 30 tablets is 20 yuan. They are not sold alone, haha. When the takeout arrived at 11 o'clock in the evening, the front desk called and said that the robot was broken and asked me to go downstairs to pick it up. I, a woman in pajamas who lives alone, went downstairs to pick up the takeout at night. When I picked up the takeout, I reported to the front desk that the sanitary conditions were very poor. No, the front desk said they would change my room to one with an outside window (that is, there was an outside window when I checked in, but they didn’t want to give it to me, 6). I said I would be leaving tomorrow. Who wants to change rooms in the middle of the night? She said Then she can only give feedback to the guest room afterwards to improve the hygiene. 6. Then I am just taking advantage of you. I am here to check the hygiene of your guest room department? The quality and control of Lavande Hotel is infuriating!