Beijing Tiananmenwangfujing Manxin Hotel

Honest opinion, this hotel not worth the price. Dirty stain on the floor, shower holder and window. Hotel room 19m² but seems like smaller than hotel in Qianmen 16 m². Trip.com published room include welcome gift, fruits and check out gift. But they didn't give until I went to claimed from the cust service. I told the customer service guy to arrange robot to deliver to me fruits and welcome gift. They doesn't practice good communication skills even though we can speak little bit Chinese. I wanted the robot to deliver fruits but waited for more than 30 minutes. When I text WECHAT to customer service, the guy said robot came to my door but I didn't pick up , so robot went down. He blamed me for didn't pick up the phone call. We didn't receive any calls or door bell ring. When we checked the phone, we saw it's not properly attach on the socket. I told him to come in see himself but he refused. We didn't touched anything once we checked in. Could be cleaner mistake when change bedsheet near to it. The customer service guy came to my door with the fruits spoken to me aggressively. I try to calm down to explain, he seems like not listening my explanation . It's my bad experience in Tiananmen Wangfujing Manxin Hotel. Hotel toilet not automatic flush, only automatic can wash your butt. Curtains is auto open by pressing the button. Customer service's face never smile and greet everyone walk in to the hotel. Nothing to shout out for me. I feel Japan and Malaysia's hotels service is the best and should take as good example.

Convenient hotel in the heart of the city within walking distance to major attractions such as Forbidden City, and a short stroll to Tiananmen Square. Metro station is about 3 mins walk away. Staff were friendly and ready to lend a hand in any way. Bed was comfortable and generally the room was clean. No issues about noise despite being only on the second level. Toilet seat is automatic. You can also send your online parcels to the hotel and they will keep them safely for you, likewise food deliveries will be either stored on the front counter for you to self collect or they will use their robot to send it up to you (this takes some time so self collecting is a much more efficient mode) Some slight negatives - although the room was generally clean, I found stray hairs occasionally (eg in the sink) and also saw a small fake eyelash on the bath towel once. The AC wasn’t working (only fan mode was operational) which meant that the room could get warm on hotter days - the staff explained that this was because the weather outside was still cold. During my time, only the first day was warm, and the other days were pretty ok. You can open the window (though very small and with no view) to let some air in, and also use the in-room air purifier to circulate the air. Other than that, the stay was extremely pleasant and staff were also accommodating to let me check out later!

Location is fantastic if you’re planning to visit the forbidden city. Plenty of food around, including the famous peking duck right beside the hotel. Staffs are super helpful and courteous. Only downside is the air conditioner doesn’t work although the weather was super warm for spring season.