Ariva Beijing West Hotel & Serviced Apartments Reviews

The location is very close to metro and bus stations. However, the hotel is very old without proper maintenance. The TV is more than 30 years old (240p might be). The carpet is very dirty. The air conditioner is not working well. specifically in the winter, the room is really cold. But when you asked, they will provide you with an electric heater. The service is very friendly and well.

I lived nearby when this hotel was being built. I remember it going up and I remember it being a big deal. It's obviously seen better days. The carpet was filthy and even the bath towels were a bit ragged, they needed to be replaced 2 years ago. The giant window provided a wonderful view of the Summer Palace in the day, and at night it ensured that the room was frigid. In the loft, it was hot and below it was freezing and there was no way to resolve this problem. I could see this as an option if you're staying for a few months and need some extra space, but even then, the rooms should probably be gutted. It's the small things as well, the refusal to provide more than 2 bottles of water per day. The elevator not being level with the floor, the weird bathroom upstairs with an all glass wall (why?). The kids were looking forward to swimming, but the pool and gym were closed for renovation, there was no notification of this prior. The front desk was confused by the lack of a Chinese address when we were checking in, which was the only time in the entire trip this was asked for. This is also rather inconvenient for taxis, as it's extra driving to get in, and the pickup location is not visible. Most don't want to bother driving in to drop off. It's a place that has seen better days and those days were 10+ years ago. Shame it's not been maintained as well as it could have been.

Easy to find Decent facility Gym and swimming pool NOT opened due to maintenance.

I had stayed in this hotel previously about 10 years back so I was glad to return. But the experience this time was lukewarm. The check-in was quite cold, and the staff sighed when I informed I didn't have a china number. Upstairs the room felt old and dusty, lacking care. This hotel needs a revamp soon to stay relevant.

A convenient location in the Haidian area, within a short walk from Suzhoujie subway station. We like that this hotel provides a washing machine in some of their duplex rooms. I booked a duplex room but didn’t get one with a washing machine initially, but one of the staff at the reception, Ms Ni, made sure a room with a washer was reserved for me the next day. She was fantastic in her service! The hotel sends a pot of hot dessert to our room every afternoon, which is a very nice gesture. The dessert soup always tastes good! And we look forward to it every day of our stay at Ariva.

The price equals the quality. The premise itself is an older building. It is surrounded by highways so expect some noise. Closer to shopping malls.

Old furniture, pool and gym closed . Very friendly staff

Not so bad for the location and price. Very noisy in the room as the hotel faces highway.

Location is good. Facilities are pretty clean but seem quite old.

Good location and good price

I have been a regular at Ariva for last 10 years. It’s a 4 star property which you could easily mistake for 5 star, but that was before the pandemic. After the pandemic, their service quality had dropped significantly. We returned to China and had 5 pieces of big suitcase plus additional hand luggage. Guess what, we were told there is no person who can help us to carry the luggage to our rooms. After repeated reminder, one boy named Tommy who looked like a trainee helped to carry the luggage to the room. Same thing happened at checkout. The reception person was straight and honest “we don’t have a person available who can help you with the luggage”. I had to take 4 rounds to carry the luggage down by myself. And we are talking of a property which is rated as 4 star!! I felt sad, perhaps the hotel had a hard time during the pandemic and was still recovering from bad financial situation that they don’t have full service staff yet. The reception staff, all were trainees from colleges. In terms of facilities, its still a good place. They have swimming pool, gym, spa and every room I have stayed here is spacious and has a bathtub. I have always loved their Aviva center on 6th floor which has DIY kitchen and laundry area which helps if you are staying for long duration or are traveling with kids. I haven’t lost faith and hope Ariva will have its glory days once again.

Good hotel, nice room. Good breakfast. Reception can’t speak English at all.

I stayed with my family for ten nights. It was very convenient to have a lot of space in the room and there were plenty of options to get food close to the hotel. Unfortunately, the room was not very clean and the furniture not in the condition you would expect from a hotel in this price range.

Hotel a bit old but very functional