DoubleTree by Hilton Beijing

DoubleTree by Hilton Beijing Reviews

DoubleTree by Hilton Beijing

No. 168 Guang'anmen Outer Street, Xicheng District, Beijing, 100055, ChinaView Hotel Details
DoubleTree by Hilton Beijing
DoubleTree by Hilton BeijingDoubleTree by Hilton BeijingDoubleTree by Hilton Beijing
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DoubleTree by Hilton Beijing Guest Reviews

4.6/5
Very Good
4263 review
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(4263)
Positive reviews(4062)
Reviews with photos/video(293)
Friendly front desk staff(618)
Easy to get around(412)
Delicious breakfast(238)
Would stay again(193)
Close to metro(125)
Great swimming pool(42)
Negative reviews(201)
Gary
Yilin Queen Room
Stayed in Jun 2024
Solo travelers
6 review
4.7/5
Amazing
Posted on Jul 10, 2024
Location is good, the hardware in room is kind of old and also need more light in room, it is too dark especially at night.
Response from Property: Dear Guest, greetings from DoubleTree by Hilton Beijing and thank you for taking the time to share your experience with us in your recent stay! We are pleased to find our location to your liking.we are sorry that our facility failed to exceed your expectations, in general these are well received. In order to provide guests with a comfortable and relaxing environment, the hotel rooms are specially designed with soft and warm lighting. Additionally, in order to meet the different needs of guests, the rooms are often equipped with high brightness LED table lamps. If you have any specific requirements during your next visit, please just press “0” our CARELine we are very happy to help. Once again, thanks for your valuable insights and we do hope we will have the chance to make things right and welcome you back in the near future. Look forward to hearing for you soon.
Cameo19
Yilin Twin Room
Stayed in Apr 2024
Travel with friends
52 review
4.5/5
Great
Posted on May 6, 2024
Excellent location with the Rainbow mall next to hotel and another smaller mall close by. Metro is also a few minutes away so easy to navigate the sights of Beijing. Much appreciation to Elaine in particular and also Mark who worked in the restaurant and assisted my sister during breakfast. She has strict dietary restrictions and they both ensured she had plenty of food and it was suitable for her needs, so thank you both! Hotel lobby and hallways are attractive but room is run down and could do with renovation, the age is showing, however it was manageable for 4 nights. Bedding was changed after two nights, that was appreciated. For 200 extra per night, I added breakfast for two and we had evening snacks/smaller dinner in the executive lounge which was great value. Overall it wouldn’t be my first choice because of the room but customer service from the restaurant and location were both superb!
6/10
Response from Property: Dear guest, thanks for you and your partner for choosing and staying with DoubleTree by Hilton Beijing during recent visit to Beijing and for taking time to share your experience. Firstly, thank you very much for your recognition of our team members Elaine & Mark as it is a big encouragement for them! We regret to learn that you found our facility to be less than what you expected. Your feedback has been shared with our team concerned immediately. We truly hope that you will give us an opportunity to demonstrate our commitment to listening, learning and improving. We sincerely hope to have a chance to restore your confidence in us and make us your home in Beijing.
Guozheng
Yilin Twin Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 13, 2024
Clean room and centrally located. Comfortable stay.
Response from Property: Dear Guest, thank you for taking a moment to share your experience. We are pleased to find our service to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!
Dariusz
Deluxe Queen Room
Stayed in Mar 2024
Couples
26 review
5.0/5
Outstanding
Posted on Mar 5, 2024
The hotel is located close to Line 7 metro station, 2 stops from the West Railway Station. The room was very comfortable, especially the bed. The Chinese restaurant serves delicious food. Staff were very friendly and helpful.
Response from Property: Dear Guest. thank you for taking a moment to share your experience. We are pleased to found our location perfectly to your liking. Your positive comments have been shared within our team, it is a motivation and recognition to us for our works. We will continually improve our products for more pleasant guest experience in the future. Look forward to welcoming you back to our hotel in the near future. Best regards.
tenzing dash
Yilin Queen Room
Stayed in Feb 2024
Couples
71 review
3.2/5
Posted on Feb 8, 2024
Hotels seems old, need many improvements n renovation, 3 days could not really sleep well, breakfast is 3 star standards..... By the way staffs are nice, friendly helpful...
6/13
Response from Property: Dear Guest, greetings from DoubleTree by Hilton Beijing and thank you for taking the time to share your experience with us in your recent stay! Firstly, we are sorry that our faculty failed to exceed your expectations, in general these are well received. We have always been committed to constantly updating our rooms. Please believe that in the future, we will definitely welcome your arrival with a upgraded look. We were pleased to note how much you enjoyed your stay while in the hotel, our service exceeding guest's satisfaction is the best encouragement for us. Once again, thanks for your valuable insights and we do hope we will have the chance to make things right and welcome you back in the near future. Look forward to hearing for you soon.
Guest User
Yilin Queen Room
Stayed in Jul 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jul 17, 2024
The service was excellent and we felt so safe staying with this hotel in Beijing. We are please and very thankful the hotel staffs and manager’s take care my daughter while she has stomach ache/ problems while stay there for the last day. Special thanks to hotel manage Mr. Owen Chang’s help.
Response from Property: Dear Guest, thank you for taking a moment to share your experience. We are pleased to find our service and team members to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!
Guest User
Yilin Queen Room
Stayed in Jul 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Jul 16, 2024
It was great! I really enjoyed the good location and the nice staff. Overall the breakfast had a great variety to chosse from.
Response from Property: Dear Guest. thank you for taking a moment to share your experience. We are pleased to found our location and breakfast perfectly to your liking. Your positive comments have been shared within our team, it is a motivation and recognition to us for our works. We will continually improve our products for more pleasant guest experience in the future. Look forward to welcoming you back to our hotel in the near future. Best regards.
Sukamal
Yilin Queen Room
Stayed in Jun 2024
Business travelers
30 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Very nice and clean hotel . Location is great . A mall is adjacent and lot of food options available. Also train station is very nearby walking distance
Response from Property: Dear Guest, thank you for taking a moment to share your experience. We are pleased to find our service and team members to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!
TC Ling
Yilin Queen Room
Stayed in Sep 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Sep 15, 2024
Superb service, near to mrt. Great breakfast and big room and bed.
Guest User
Yilin Queen Room
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on May 18, 2024
Near to attractions. Though the cab don’t usually turn in, this is the only slight inconvenience. Other than that, all is good.
Response from Property: Dear Guest, thank you for taking a moment to share your experience. We are pleased to find our service and location to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!
Guest User
Yilin Queen Room
Stayed in Oct 2023
Couples
5 review
4.2/5
Very Good
Posted on Oct 30, 2023
Excellent location with easy access to metro. The room felt warm and stuffy even when outside temperature was at 9°C and air-conditioning turned on. Overall experience was good.
Response from Property: Dear Guest. thank you for taking a moment to share your experience. We highly appreciate your understanding of our air-conditioning maintenance recent days. Now we have recovered from the maintenance work and getting prepared for turning on the heating mode as winter is approaching. We are also pleased to found our location perfectly to your liking. Your positive comments have been shared within our team, it is a motivation and recognition to us for our works. We will continually improve our products for more pleasant guest experience in the future. Look forward to welcoming you back to our hotel in the near future. Best regards.
konnekt
Yilin Twin Room
Stayed in Apr 2024
Business travelers
1 review
3.7/5
Posted on Apr 22, 2024
It is located to one of the best place in Beijing.There are from CVS to grocery stores. Close to the subway station. And it is close to both Beijing railway west and south station. But There are lots wears and tears. I believe it needs to be renovated soon enough. Other than location l, it is just ordinary hotel to drop by. Oh, one more thing. The staffs including house maids are one example of professionalism.
Response from Property: Dear Guest, greetings from DoubleTree by Hilton Beijing and thank you for taking the time to share your experience with us in your recent stay! Our team is always striving to provide CARING hospitality to our guests. We would like to sincerely apologize for the inconvenience it may cause you. Secondly, we are sorry that our faculty failed to exceed your expectations, in general these are well received. We are pleased to advise that our room will soon be receiving a fresh make over. Once again, thanks for your valuable insights and we do hope we will have the chance to make things right and welcome you back in the near future. Look forward to hearing for you soon.
Guest User
Deluxe Queen Room
Stayed in Apr 2024
Business travelers
2 review
2.5/5
Posted on Apr 25, 2024
I will not be staying here again. For a hotel with this price, I would expect at least 1 person to speak English. This was not the case. Very frustrating, not even being able to order a taxi. They have some sort of translater device which works very bad. Pricing is very high compared to quality and hygiene, very old room and not very clean.
Response from Property: Dear Guest, greetings from DoubleTree by Hilton Beijing and thank you for taking the time to share your experience with us in your recent stay! Firstly, in regards to English level, we do make training as a part of our focus and we are so sorry you found difficulty, the team are always striving to provide CARING hospitality to our guests. We would like to sincerely apologize for the inconvenience it may cause you. Secondly, we are sorry that our faculty failed to exceed your expectations, in general these are well received. Once again, thanks for your valuable insights and we do hope we will have the chance to make things right and welcome you back in the near future. Look forward to hearing for you soon.
Guest User
Yilin Queen Room
Stayed in Apr 2024
Business travelers
1 review
4.5/5
Great
Posted on Apr 20, 2024
Good location, a girl at front desk call Candy is helpful and kind.
Response from Property: Dear Guest, thank you for taking a moment to share your experience. We are pleased to find our location and team members to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to Candy and all of our team members for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!
Guest User
Yilin Twin Room
Stayed in Apr 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 30, 2024
Thank you Fanny. Thank you for your your professional service.
Response from Property: Dear Guest, thank you for taking a moment to share your experience. We are pleased to find our service and team members to your liking. Your positive comments have been shared within our team, it is definitely a motivation and recognition to us for our works. We look forward to welcoming you back to DoubleTree by Hilton Beijing in the near future!