Grand Hyatt Beijing Reviews

Had a fantastic stay. Perfect English speaking staff making the check-in and check out process extremely easy . Great location , steps away from Beijing famous landmarks. Highly recommended .

We had a very good stay; the staff is very friendly and the pool is a highlight, especially for families.

The room 1545 was dated design. It was oak wood cabinets, and did not seem like a 5 star designed hotel. It was very clean, and had a 2 bedroom with washer/dryer in the kitchen area which was convenient. We arrived late and the front desk staff did not really help us at all. They did not welcome us, and just did the check-in transaction pretty impersonal. Later during the day the staff was much better. The location is the best in Beijing, close to Forbidden city, and tons of places to eat. Some of the best restaurants in the world are near by. The breakfast buffet could be larger and have more offerings - but even though sparse the food was good and the service was excellent. Literally no coffee machine in the room, just a tea pot for boiling water and some instant coffee! This was a huge disappointment. Also, we called Telephone 0 for front-desk and had to do it literally 15 times to get a hotel clerk. And also the clerk did not understand English but still answered the phone as "Hello". They should never say English words if they don't speak English. It makes it very frustrating. No ATM on site, but about 400m down the street at Bank of China. The taxi stand is down the hill but convenient, but don't use Hotel porter since they just call Didi for you. Could be better, needs to modernize - but fantastic location. Oh, the Patisserie / Coffee shop on Level 1 is excellent but not open until 10am. No idea why! The indoor pool is great - but you need to get a head cap for 30 RMB.

Great experience, the location was really convenient and the service was great

Everything in regards to our stay at the Grand Hyatt was 6* except for the WiFi which wasn't of international standards. Location was spot on a central network linked to the mall with major big brands Which is linked to the 1st class train system. It's also 30mins walk to the Forbidden city. And the gym 🏋️♀️ and Pool and Spa was simply immaculate and luxurious first class with a heated pool oasis. Wished I could have spent more time enjoying the facilities. And what complimented well to the global luxurious brand was it's staff members! I have to call out the exceptional 2 departments Conceige and Housekeeping which was truly above and beyond!!! Daniel -assisted with restaurant bookings and forbidden City tickets reservations. And when he was off duty he still wechat me to suggest how to maximise the use of our tickets and best way to maximise time to visit Tianamen Square too and tips too on best way all this while he was off duty! Such dedication!!! Another staff whom I like to recognise is Cecila also from Conceige. When asked for directions on day 1, she didn't just verbalise, she left her station and ushered us all the way outside and showed us the right way around to our breakfast destination. On day 2, which is also check out day, she realised its J birthday and made arrangments for not 1 but 2 bakes so that our dearest friends could enjoy together too. She also kept in touch on wechat to organise all our logistical arrangments several times. Each time with a 😃 smile. Outstanding! Housekeeping lady for rooms 1221 and 1220 was simple though and detailed and went above and beyond too. So much personal touch to all that she did which most would never bother! Good job!! And best of all, she didn't expect anything in return. Absolutely admirable! Unsung hero! Check in staff Allan was pleasant and swift with our late check in and made our final day breakfast logistics seamless. Thank you and thanks for responding efficiently on wechat too. Con- WiFi sucks badly.....surprised that a 5* global brand couldn't keep u to. Chengdu 4* service Residence. So frustrating for global travellers like ourselves. Hope the next time we stay here sky guo would have fixed this feedback! Alongside with ensuring that luke warm pre made coffee will not be served. Absolutely charming sales director

Hotel staffs are very friendly. Very good services from the housekeeping

Beautiful hotel, very friendly staffs, great location, walking distance from main square of Beijing, super clean room and fantastic view, Thank you very much for your hospitality during our stay, specially reception girl Ms Wingo and Tiffany, we will happy to stay again and again)

I have always stay here for my trip to Beijing. It's great location and one the nicest hotel in the area!

Excellent location within Oriental Plaza Mall and next to Wang Fu Jing and near Forbidden City and Tian An Men Square. The staff are very friendly

This hotel is superb- sheer luxury. The location is great for seeing the main attractions but also it is a tranquil haven to return. The pool is one of the best hotel pools I have ever been in. Definitely visiting again.

It was ok but very old . For that price you can do better …

very nice location. room bit small but comfortable enough.

Very beautiful hotel with good location, good for both business and family travel.

Good location, easy taxi access to most of the city, good breakfast.