Grand Hyatt Beijing

Had a fantastic stay. Perfect English speaking staff making the check-in and check out process extremely easy . Great location , steps away from Beijing famous landmarks. Highly recommended .

We had a very good stay; the staff is very friendly and the pool is a highlight, especially for families.

Everything in regards to our stay at the Grand Hyatt was 6* except for the WiFi which wasn't of international standards. Location was spot on a central network linked to the mall with major big brands Which is linked to the 1st class train system. It's also 30mins walk to the Forbidden city. And the gym 🏋️♀️ and Pool and Spa was simply immaculate and luxurious first class with a heated pool oasis. Wished I could have spent more time enjoying the facilities. And what complimented well to the global luxurious brand was it's staff members! I have to call out the exceptional 2 departments Conceige and Housekeeping which was truly above and beyond!!! Daniel -assisted with restaurant bookings and forbidden City tickets reservations. And when he was off duty he still wechat me to suggest how to maximise the use of our tickets and best way to maximise time to visit Tianamen Square too and tips too on best way all this while he was off duty! Such dedication!!! Another staff whom I like to recognise is Cecila also from Conceige. When asked for directions on day 1, she didn't just verbalise, she left her station and ushered us all the way outside and showed us the right way around to our breakfast destination. On day 2, which is also check out day, she realised its J birthday and made arrangments for not 1 but 2 bakes so that our dearest friends could enjoy together too. She also kept in touch on wechat to organise all our logistical arrangments several times. Each time with a 😃 smile. Outstanding! Housekeeping lady for rooms 1221 and 1220 was simple though and detailed and went above and beyond too. So much personal touch to all that she did which most would never bother! Good job!! And best of all, she didn't expect anything in return. Absolutely admirable! Unsung hero! Check in staff Allan was pleasant and swift with our late check in and made our final day breakfast logistics seamless. Thank you and thanks for responding efficiently on wechat too. Con- WiFi sucks badly.....surprised that a 5* global brand couldn't keep u to. Chengdu 4* service Residence. So frustrating for global travellers like ourselves. Hope the next time we stay here sky guo would have fixed this feedback! Alongside with ensuring that luke warm pre made coffee will not be served. Absolutely charming sales director