Qiuguo Hotel (Beijing Yonghe Palace,Dongzhimen) Reviews
Qiuguo Hotel (Beijing Yonghe Palace,Dongzhimen)
No.8 Yushu 3rd Alley, Dongcheng District, Beijing, ChinaView Hotel Details
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Qiuguo Hotel (Beijing Yonghe Palace,Dongzhimen) Guest Reviews
4.7/5
Outstanding
1831 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
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Location4.7
Amenities4.7
Service4.8
Cleanliness4.8
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Small room size(55)
Close to metro(40)
Perfect for business trips(15)
Negative reviews(55)
Anonymous User
Featured Mini Room (Double Bed)
Stayed in مارس 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on 1 أبريل 2024
Perfect location! I like how cozy the room is and a super plus point is there is a projector! Would book again if I’m around the area :)
Response from Property: Xiaoqiu is willing to cherish the tenderness of the young master with a lifetime of true love, holding the young master's hand to embark on a lifelong journey of happiness.
Oliver Ben
Business Queen Room
Stayed in أغسطس 2024
Couples
7 review
4.2/5
Very Good
Posted on 30 أغسطس 2024
The room was a little bit small, but it was clean and the service was decent. The hotel is about 10 minutes walk to the nearest subway station making it fairly easy to get around. My room was on the ground floor next to the kitchen so it was noisy early in the morning when they were preparing breakfast, apart from that it was a good stay.
Response from Property: Hello, we apologize for the unsatisfactory check-in experience you had. Because the hotel is located within the Second Ring Road, close to the Yonghe Palace, the Prince Gong's Mansion, and the Forbidden City, it has a superior geographical location and convenient transportation in the surrounding area. It is only an 8-minute walk from the Yonghe Palace subway station, making every inch of land valuable. So we cannot have more choices in terms of area. In order to make up for this deficiency, our design was also based on the utilization rate of guests, and the room module configuration is committed to giving you a warm and comfortable feeling. The room is heated with both graphene and air conditioning. Many guests have expressed that the graphene in the room feels too hot when turned on, so the temperature we set is relatively lower. We are very sorry that we did not notice your needs in a timely manner during your stay, and we hope you can visit our hotel again.
bernd
Business Queen Room
Stayed in مايو 2024
Solo travelers
2 review
3.7/5
Posted on 18 يونيو 2024
good location in quiet remote Hutong - room very clean and comfortale bed.
friendly but non eNglish speaking staff
Response from Property: Thank you for coming and thank you for your interest in usAnd recognition to let the guests enjoy a good stay experience isPelle's bountiful responsibility, can get the green promise Pelleis deeply honored, Pelle will work hard to learn English hope tonave more opportunities to serve you!
Guest User
Featured Mini Room (Double Bed)
Stayed in مايو 2024
Solo travelers
8 review
4.7/5
Amazing
Posted on 10 مايو 2024
Cozy room close to the Lama Temple and Dongzhimen. WiFi didn’t work in my phone and the guys in the desk don’t speak English, but the are keen to help with a translator.
Response from Property: Your support and encouragement are our greatest motivation to move forward. Qiuguo Hotel strives to continuously create a warm and comfortable living environment for guests, and meets the requirements of different guests with the highest cost performance. Xiaoqiu looks forward to your visit again! I wish my dear all the best in your work and everything.
Chong Siew Shin
Business Queen Room
Stayed in أكتوبر 2023
Couples
2 review
4.7/5
Amazing
Posted on 25 أكتوبر 2023
Is a very nice hotel to stay just a bit smaller but still can stay. Very friendly customer service even we want to take a taxi we have no app to order taxi the customer service help us to go out to the main road and help us stop a taxi and get us to airport. When ask them to help they also manage to help.
Response from Property: Dear guest, hello! Thank you very much for choosing the Autumn Fruit Hotel Beijing Yonghe Palace Guijie Store and for your attention and recognition. Your support and encouragement are the driving force for our continuous progress. May our sunny and warm service bring you a supreme service experience. Welcome to visit again! Thank you very much for your stay and appreciation! I am glad that the Autumn Fruit Hotel can bring you a wonderful time for your trip. Your appreciation has greatly inspired the hotel and is also a driving force for our progress. We will continue to maintain our enthusiasm and strive to provide every guest with a feeling of being at home. Eagerly looking forward to visiting and experiencing again
Ibbo1966
Superior Queen Room
Stayed in أبريل 2024
Solo travelers
12 review
2.0/5
Posted on 28 أبريل 2024
I booked this Qiuguo hotel after very good stays and experiences at 2 other Qiuguo hotels in Beijing and Shanghai. I booked for a Friday and Saturday night, as I wanted to spend 2 days exploring the Dongcheng district of Beijing close by.
Problems began trying to find the hotel on the Friday evening, as it is down an alley with no lit signage to direct you to the hotel, so I spent 30 minutes trying to find it before phoning them and even though they staff do not speak English, they realised the problem, and a male member of staff came out to find me - This was the high point of my stay at this hotel.
The check-in was very tricky and slow due to the language problems and despite my using a translator app. I was allocated room 8203 - A Superior Queen Room.
The room was smaller than the 2 previous Qiuguo hotels I stayed at, and although the same decor and design, this room was older and quite worn. Even though I had selected a non-smoking room, the room also smelt of smoke.
I noticed at the top of the stairwell outside my room was being used to store the bags of clean bedlinen, but I thought nothing more of it. I headed straight out to eat.
When I returned later that evening to sleep, it was then that I realised the very bad smell in the room, which was explained when I looked out of the window as the local street cleaning \ waste disposal depot is right behind the hotel!
Next morning when showering, I noticed a leak from the shower into the toilet floor, which I subsequently slipped on when using the toilet. The television in the room although working, did not have any working channels available.
Breakfast next morning was ok - Many Chinese options but no fruit juices or cold milk for the cereals, so I had coffee and toast.
I returned to the hotel later and tried conversing with the staff about my concerns, but I gave up as they could not understand me, even when again using the translator app.
That night I went the local Ghost Street to explore and have dinner, and again when returning to the hotel @ 11:00 pm the smell in my room from outside was very bad I decided to sleep, but this was not possible, as very soon there was a delivery of clean bed linen, and the staff were outside my room for 1 hour talking loudly and banging trolleys about.
Next morning, I was woken again just before 7:00 am by the talking, banging and general noise outside my room again when the staff came to collect the clean bed linens.
As I was awake, I got up and went for breakfast but every seat was taken by departing guests who were not eating, but were waiting for their group transport to arrive - No member of the hotel staff asked these people move for those wanting to eat so I ended up going outside to a Starbucks.
My time and experiences at this hotel were extremely poor - The hotel location is ok for access to the Lama Temple metro station which is a 10-minute walk away, but the alley the hotel is dirty with dumped cars, lots of rubbish, as is much of the surrounding area, which is not the same as I have found in the other locations I have visited in China.
As I had communication problems with the hotel staff, I raised all my concerns via Trip.com who tried to resolve them with the hotel, but the manager Mr Bi declined any compensation because I did not raise the concerns whilst I was at the hotel.
Beware if choosing to stay at this hotel, as although the pictures look very nice, the pictures must be quite old, as the hotel is very worn. The location is ok, but the surrounding area is poor, and the smell in the room at the hotel was bad.
Quiguo hotels, if you would like to contact me to discuss the above, then please contact Trip.com and request my contact details.
Response from Property: Dear customer: Hello! Sorry for your dissatisfaction during your stay. We have carefully read your comments and suggestions, and have met to discuss and adjust the work. We will answer your questions one by one: 1. The hotel is located in the second Ring road of Dongcheng District, next to the main road Dongzhimen North Street, which is one road away from Gehua Building. There are lights and signboards on the roof of the hotel at night, but I didn't notice them because they were too late and the signboards were too high. We are already in the process of approving signboards to make the instructions more obvious. 2. After viewing the surveillance replay, it took you 4 minutes to check in (copy your documents, ask for information, scan your luggage, check in) on that day. Due to the language barrier, it took a long time to inquire about your itinerary, and we will strengthen the English communication ability of the front desk. 3. The hotel was opened in 19 years, after 4 years of time, although more daily maintenance and maintenance, but the facilities and equipment are getting old, the hotel is also replacing some facilities and equipment, in order to improve the guests' stay experience, it has been replaced with soft clothing (mattresses, pillows, duvets, etc.). 4. As for the problem of smoke smell in the room, the housekeeping department has pointed out such matters seriously, punished the room manager, and bought relevant tools to remove smoke smell. 5. The room TV has been updated to network TV in 23 years, can watch 45 channels, the engineering department goes to the room to view, normal operation, has made TV instructions placed in the room, to avoid the misunderstanding that the TV can not be watched normally. 6. The breakfast is served with hot milk. If you have any special needs, please inform the front desk and we will solve all your concerns in the first time. 7. We have communicated with the linen delivery agent to change the delivery time. We are very sorry for affecting your rest.The customer service of Ctrip communicated with us that they needed to compensate the room fee for one night, but the hotel proposed other solutions, but the customer service did not adopt them and asked us to communicate by email. When the manager tried to ask the customer for your contact information, the customer directly hung up the phone. As it is a transfer number, we cannot call you back. We are very sorry for not contacting you in a more timely manner, resulting in your disappointment to the hotel.尊敬的顾客:您好!对于您入住期间的不满意深感抱歉。我们仔细阅读了您的意见与建议,并开会做了讨论与工作上的调整。针对您提出的问题我们一一解答:1.酒店位于东城区二环内,旁边就是主道东直门北小街,与歌华大厦间隔一条马路,晚上酒店楼顶有灯光与招牌指引,可能由于太晚了并且招牌较高,所以没注意到。我们已在走加招牌指引灯的审批,让指示更明显。2.经过查看监控回放,当天您办理入住时共耗时4分钟(复印证件,询问信息、扫描行李,办理入住)由于语言不通的原因,询问您的行程时花费时间较长,我们会加强培训前台英文沟通能力。3.酒店是19年开业的,历经4年的时间,虽然日常多加维护与保养,但的确设施设备日渐陈旧,酒店也在逐批更换一些设施设备,为了提高客人的入住感受,目前已更换完毕软装类(床垫、枕头、羽绒被等)。4.对于房间烟味的问题,客房部开会已严肃指出此类事宜,并对客房经理进行惩处,也已采买除烟味相关工具。5.房间电视23年更新为网络电视,能看45个频道,工程部去房间查看,正常运行中,现已制作电视使用说明放置房间,避免出现认为电视无法正常收看的误会。6.酒店早餐提供的是热牛奶,如有特殊需求可直接告知前台,我们第一时间会解决您的一切担忧。7.我们已跟送布草的沟通更换配送时间,影响到您休息非常抱歉。携程客服与我们沟通表示需要赔偿一晚房费,酒店提出其他解决方案,客服并没有采纳,要求我们邮箱沟通,当经理试图索要客人您的联系方式时,对方直接挂断电话。由于是转接号,我们是无法回拨的,没有更及时的跟您取得联系,导致您对酒店产生失望,非常抱歉。
Guest User
Queen Room
Stayed in سبتمبر 2023
Solo travelers
24 review
3.7/5
Posted on 2 أكتوبر 2023
Quite close to Lama Temple (and two lines of the metro) this hotel is quite small but quite modern. The room is a smart room with a XiaoDu device and a phone charging ring. They also generously provided Cola, Sprite, and Fanta in the room too.
Response from Property: Dear guests! Thank you very much for your stay and detailed review. From your reviews, we regret to see that this stay did not meet your expectations, because the hotel is located within the second ring road, close to the Lama Temple, Prince Gong's Mansion, and the Forbidden City, with a superior geographical location and convenient transportation, and it is only an 8-minute walk from the Lama Temple subway station. Our original design is also based on the utilization rate of guests, the room module configuration is committed to giving you a warm and comfortable feeling, the so-called "sparrow is small, all the organs" is particularly suitable for our room. The front desk is online 24 hours a day, for each guest's appeal Xiaoqiu will try her best to satisfy, again apologize for your displeasure, happy is a blessing, meeting you is a luck, we will work harder to provide you with a warm and comfortable accommodation. Looking forward to welcoming you again!
UzMan
Boutique 2-bed Room
Stayed in فبراير 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on 3 مايو 2024
Everything is great if you stay alone but I stayed in this hotel with my friend and I didn't like the wall of restroom because it was glass wall and the other's good. if I will stay in Beijing I will choose Qiuguo Hotel
CJ
Featured Mini Room (Double Bed)
Stayed in أغسطس 2023
Couples
5 review
4.5/5
Great
Posted on 16 أغسطس 2023
Value and clean hotel, free beverages, with tea and cold drink provided at lobby at all times. Staff help with laundry and helpful. Have to walk quite a distance from metro. 7-11 nearby.
Response from Property: Dear guest, hello! Thank you very much for your recognition. We will definitely strive to provide you with a more high-quality accommodation environment and services. Looking forward to meeting you again!
Guest User
Boutique 2-bed Room
Stayed in يوليو 2023
Travel with friends
1 review
3.5/5
Posted on 15 يوليو 2023
There is a few convenient shop in 5 mins walking distance and 15minutes walk to subway station. There are free soft drinks, coffee and tea provided in the room. A sitting area near the front desk opened all day with ice, drinks and small chinese snacks provided. A good place to go to if you are in small budget.
Response from Property: Dear guests, thank you very much for staying at Qiuguo Hotel Beijing Lama Temple Branch. At the same time, thank you for your support of the hotel, did not get your full 5 points of praise, we are still a little disappointed in our hearts, but also because our side did not tell you, if we are satisfied with the words are five points, resulting in you are not clear about our rules, may be that the hotel still has not done in place, I hope that the guest officer your next arrival can point us out our shortcomings, we will try to do better, we serve attentively so that every guest officer who arrives at the store can feel the warmth of home, Hope our service can bring you more surprises and touches, look forward to your next visit!
Guest User
Boutique 2-bed Room
Stayed in ديسمبر 2023
Travel with friends
2 review
3.7/5
Posted on 16 ديسمبر 2023
Located in the Hutong's, not as close to subway as we would have liked but a good hotel and location
Response from Property: Dear guests, hello! Thank you very much for your stay and detailed feedback. From your feedback, we regret to see that this stay did not meet your expectations. The hotel is located about 700 meters away from the Yonghe Palace subway station, which is on Line 2 and Line 5 respectively. We apologize for your displeasure once again. The front desk is available 24 hours a day, and we will do our best to fulfill every guest's request. Being happy is a blessing, and meeting you is luck, We will work even harder to provide you with a warm and comfortable accommodation environment. Looking forward to your next visit!
Matyas
Queen Room
Stayed in أكتوبر 2023
Business travelers
1 review
3.0/5
Posted on 24 أكتوبر 2023
Located in a very good place. On the edge of a Hutong in an alley. The place is definitely not a 4 star hotel as it was stated on the Trip. The room is very small but the bed is very good. A few members of the staff are very friendly and keen to help but but others are just don't care or straight rude. The hotel has an everlasting sewer smell. Don't bother with breakfast they just unpack some store bought stuff and heat it up. Only Chinese breakfast and toast. Oh and they ordererd a scammer taxi for us to get to the airport on the last day (we paid triple what we paid on arrival even though the roads were empty because of early morning).
Response from Property: Dear Guest,We sincerely appreciate your choice to stay at Qiuguo Hotel Beijing Yonghegong. We deeply regret any inconvenience caused by our service and facilities. Due to our prime location on the second ring road, in close proximity to Yonghegong Temple, Gongwangfu, and the Forbidden City, we have limited operational space. Our original design was based on guest usage rates with a focus on providing a warm and comfortable ambiance. The issue of sewage smell in your room has been given utmost importance, our staff has promptly investigated and resolved it. In terms of breakfast preferences, you had expressed a desire for a Western-style meal. Upon receiving this information from the front desk manager, our chef made efforts to prepare fresh fruit salad and butter for you. To ensure convenient transportation during your stay, Xiaoqiu will actively assist in calling taxis for you while communicating with drivers throughout each trip. Furthermore, anticipating your potential late arrival time, Xiaoqiu proactively arranged taxi services twice at no additional cost. Despite these efforts made by us to meet your expectations through exceptional service delivery. If there are still areas where we fell short of meeting them. we sincerely apologize once again. Regarding the taxi fare to the airport. We placed an order through Didi taxi platform which randomly assigns drivers for pickups as you paid offline. We do not have access to specific payment details. Please note that there may be night charges applicable for taxis after 4 am.If you have any queries regarding the bill or require an invoice from us please contact Xiaoqiu so that we can assist in liaising with the taxi company.亲爱的客人,我们真诚地感谢您选择入住北京秋果酒店雍和宫店。由于我们的服务和设施给您带来的不便,我们深表歉意。由于我们位于二环的黄金地段,靠近雍和宫、恭王府和故宫,我们的可操作空间有限。我们最初的设计是基于客人的使用率,重点是提供一个温暖和舒适的氛围。您的房间有污水味,我们非常重视,我们的工作人员已经及时调查并解决了这个问题。说到早餐的喜好,你曾表示想要吃西餐。在收到前台经理的信息后,我们的厨师为您准备了新鲜的水果沙拉和黄油。为了确保您在入住期间的交通便利,小秋将积极协助您叫出租车,并在每次行程中与司机沟通。此外,小球预计到您可能会迟到,主动安排了两次出租车服务,没有额外的费用。尽管我们做出了这些努力,通过卓越的服务来满足您的期望。如果还有一些地方我们没有达到标准。我们再次真诚地道歉。关于去机场的出租车费用。我们通过滴滴打车平台下了订单,当你线下付款时,滴滴会随机分配司机来接你。我们无法获得具体的付款细节。请注意,凌晨4点以后的出租车可能会有夜间收费。如果您对账单有任何疑问或需要我们提供发票,请联系小秋,以便我们协助与出租车公司联系。
Guest User
Deluxe Queen Room
Stayed in سبتمبر 2023
Couples
6 review
4.2/5
Very Good
Posted on 26 سبتمبر 2023
Great location in the hutongs, close to lama temple. Very helpful and friendly staff. From the outside the hotel looked a bit old but the inside was nice, the room was spacious and the bed was absolutely fantastic! Very comfortable!
Response from Property: Dear guests, hello! Thank you very much for choosing Qiuguo Hotel Beijing Lama Gong Gui Street Branch for your attention and recognition. Your support and encouragement are our driving force for continuous progress, may our sunny and warm service bring you the supreme service experience. Welcome back again! Thank you very much for your stay and appreciation! We are glad that Qiuguo Hotel can bring you a wonderful time outing. Your appreciation is a great encouragement to the hotel and a driving force for our progress, and we will continue to be passionate about providing every guest with a home away from home. Looking forward to coming back again!
duongthuy184
Boutique 2-bed Room
Stayed in مايو 2024
Business travelers
16 review
5.0/5
Outstanding
Posted on 1 يونيو 2024
Nice hotel. We will comeback next time
Response from Property: We have been working hard to improve the facilities and services of the hotel, so that every guest can have a comfortable experience here. At the same time, we also understand that a good customer experience cannot be achieved without excellent employee service. We encourage employees to constantly learn and improve, providing enthusiastic and thoughtful service to every customer.
Decha Chunhakhantharot
Business Queen Room
Stayed in يوليو 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on 27 يوليو 2023
Nice and clean room. New renovated. Superb area close to exit and entry department. Convenience.
Response from Property: Dear guest, hello!Your recognition and positive feedback are our greatest motivation. It is our responsibility to provide you with a warm and comfortable accommodation environment. Xiaoqiu looks forward to your visit again!