Crystal Hotel Beijing Headquarters Base

1. After opening the floor towel, a small centipede appeared, which scared us. We immediately notified Ctrip and the hotel front desk staff and asked them to adjust the room quickly. 2. The hotel maintenance staff came to check the situation 5 minutes later but did not enter the door and told me to tell the front desk to change the room. 3. As a result, no management or professional personnel came to deal with this matter or apologize for it. 4. The front desk staff sent the changed room card to the accident room in the form of a robot (we were all in the accident room at this time) without any explanation or informing the new room number and floor. 5. I knew the new room number and floor by looking at the number on the room card. 6. When I walked over to the new room When I checked in, I found that the door of the room was open, and the door of the fire escape was also open. The two doors were next to each other. The stairs of the fire escape were outdoor stairs. When I went down the stairs the next day, I found that the second floor was the kitchen, and the first floor went directly out. There was no shelter, which meant that anyone could enter or exit the new room at will. 7. There was only a pair of slippers in the new room, and the waste water in the shower room could not be discharged in time. It should be blocked and the flow rate was very slow. 8. When I checked out, the front desk sent two bottles of water. At this time, no staff or management of the hotel gave me a reasonable explanation or apology, as if nothing had happened. 9. Although Huazhu’s stores are franchised. I am so disappointed with Huazhu’s brands. Since I started to contact the Four Seasons Hotel in 2015, all my good feelings have disappeared. Without good service and after-sales, a company cannot go long-term, because your customers will become fewer and fewer. Facilities: Poor Sanitation: Very Poor Environment: Poor Service: Very Poor