Anonymous User
February 23, 2025
Hygiene: Very poor hygiene. The floor is black when the table is moved.
Facilities: The toilet is still clogged.
Environment: The room is very small. The bathroom smells bad.
Service: The most annoying thing is the service. I checked in at the hotel on the afternoon of February 20. The front desk service was very poor when I checked in. I asked for toiletries. I was staying for two days. When I entered the room, there was a strange odor in the room. Since I was going out to play, I went to the front desk to report this matter. The front desk did not handle it. When we were sitting on the bench next to us and preparing to go out to play, a couple came to stay for one day. The front desk confirmed that the room type was the same as ours, but upgraded their room type for free. I asked why we couldn’t upgrade the room type for those who stayed for two days. The front desk was arrogant and disdainful and said that there were no rooms. Then why could those who checked in later than us upgrade their rooms for free, which made me feel unhappy as a consumer. Comfortable, but not equal treatment. The front desk said they would upgrade our room type the next day, but we didn't get any call the next day. Another gentleman came. The front desk said they would give us breakfast if we received a good review, but there was nothing here. Instead, it was a small, dirty and messy room. It was late at night, and the hair dryer didn't work after washing my hair. How could I touch my head without blowing the hair? I called the front desk, and they actually asked a technician to come and repair it. It was very inconvenient because I was staying with my mother. After repeated requests, I asked if they could lend us a hair dryer. The front desk reluctantly found a technician to send it up. I thought the hotel would value guests staying for two days, but the result was just the opposite. I was extremely disappointed with this stay.
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