Park Plaza Beijing Pinggu

First of all, I would like to thank Ctrip customer service very much. It is these professional and efficient customer service that make me trust Ctrip and choose Ctrip. This time, the customer service Xiao Jin also helped me negotiate with the hotel to refund the room fee that I did not stay in. Thank you very much. Let me talk about the check-in experience. 1. The hotel was chosen by a friend. He booked on other platforms cheaper than Ctrip. After I contacted Ctrip customer service, he immediately promised not to give me a price higher than other platforms. I can book it with confidence. 2. The suite booked has good hardware facilities, smart toilets, electric curtains, and various configurations. The software is very different. There is no soap. The front desk said that there is no soap in the entire hotel. I proposed that the parent-child room has a children's washing set with soap. I brought 2 children. Can I get a set for the hotel's shower gel if they are allergic to it? The front desk said that it can only be given to the parent-child room. Your suite does not have it. The price of my suite is more expensive than the parent-child room. Even if I book a basic room, it is not okay to send a soap. Anyway, it's the first time I encounter it. I said that my child is allergic to the shower gel and shampoo you match. The hotel front desk finally reluctantly sent a set over, with only a piece of soap and a toothbrush. Well, toothbrushes cannot be shared, but soap can be shared. 3. I wanted to take a bath after skiing at night, but the bath water was not hot. The temperature of the bath water outlet was lukewarm, and it was basically cold after it was drained! I contacted the front desk, but they kept perfunctory. Let me try again. Finally, my husband got angry and someone came. The person who came said that it would be hot after more than ten minutes if I adjusted a water outlet valve. The front desk told me that it would take two hours to get hot! Anyway, it was 11 o'clock. I didn't take a bath and rested. 3. After sleeping for a night, my child and my friend's child had allergies to varying degrees and skin rashes. I don't know why. 3. The suite is not facing north. 4. The hotel front desk service is really bad! The front desk staff is not well trained! ! ! There is no sense of service, just want to pass the buck and let customers give up their needs. The bath water is not hot and cannot be solved in time. The soap cannot be given to the child 2 pieces, and the whole family shares a small piece of soap! 5. Finally, I would like to specially praise the hotel for having an excellent lobby staff. It was the manager who had been receiving guests in the lobby. I forgot whether his last name was Wang or Li. The young man was energetic and responsive. He helped to press the elevator, hold the children's hands, and take the luggage. He knew that I had booked the wrong room date and comforted me with empathy, reminding me to check in first and then solve other problems. This young man is really good! Working in the lobby makes every customer who enters feel comfortable and warm. Knowing that I still have to take the children to wait for someone in the hotel, he was particularly considerate and agreed to let my children go to the children's park to play for a while. Thank you. The customer service aunt is also good. But I can feel that the power has not been delegated. I asked the aunt to add an extra quilt. She said she had no authority. I have to contact the front desk. 5. The hotel does not give a five-point praise. The hotel does not reach Ctrip's 5-diamond level. This score is for the young man who received me in the hotel lobby. Good reviews for Ctrip customer service.

The room is large and comfortable. The hotel offers free parking. There are robots that can deliver food upstairs, which is very convenient. The children's theme room is well designed, and the children will be very happy when they come.

The room I stayed in this time was a great surprise to me. The room layout is exquisite and reasonable, the facilities are brand new and complete, the bedding is soft and comfortable, and the hygiene is spotless. The service staff is warm and thoughtful, and they are always available. The scenery outside the window is pleasant, the overall atmosphere is warm and comfortable, and the cost-effectiveness is super high. I highly recommend it!

Clean and hygienic, beautiful and comfortable environment. The service staff is very friendly. The guy at the front desk works hard. There is also a guy with glasses who is very nice. I will definitely stay here next time I come to Pinggu.

Facilities: Newly opened hotel, facilities are quite new Hygiene: Hygiene is OK Environment: The environment is really good, there is also a sky book bar Service: The service staff are very enthusiastic, and they upgraded my room to the 12th floor Overall, the price-performance ratio is very high~

The room is quite good, the facilities and equipment are really good, especially the bidet is very good. The room is spacious and comfortable. The soundproofing is very good. There is no noise when the balcony door is closed. The details are also good. There is a book bar with a spiral staircase, which is very good. It is really nice to sit on the stairs and read a book in a cozy afternoon. I hope there will be international channels.