boya_xiecheng
September 29, 2024
[Avoid!] Very bad accommodation experience, the room experience of a four-star hotel with a room rate of nearly 400:
1. Booked a bathtub room, checked the room as soon as I checked in before 6pm, and the first impression was that it was not cleaned up everywhere. The core is that there is no disposable bathtub bag. At 6pm, I went to the front desk to verbally inform that I hope to send two bottles of water and bathtub bags, and got a reply that they will be sent up later. It was close to 9pm, and I called the front desk 4 times through the store phone in the middle, and the reply I got was always to wait for it to be sent up. At nearly 9pm, a front desk clerk finally knocked on the door and said that the person in charge of taking the warehouse key had left work at 5pm and could not be contacted, and anyway, he did not bring it up. Because I had been playing with my children for a day, I was too tired and had no energy to change hotels. The front desk said that I would go down and ask the leader.
2. When the front desk clerk knocked on the door to explain at night, I asked him to enter the room and saw many places in the room that were not cleaned up. There are also labeled cleaning agents used by housekeeping on the washbasin, and the bathtub is covered with bathtub bag positioning stickers used by previous guests, all of which have not been cleaned.
3. A huge patch is attached to the ceiling of the room with tape and paper boxes, and the room service staff is asked.
4. The ventilation facilities that should be placed in the corridor are placed in the room, but they are not plugged in and covered with dust, just like a warehouse. And feedback has been given to the customer service staff.
5. The dust in the room is very large, floating in the air, which can be seen in the video I uploaded.
The hotel's measures:
1. The most concerned issue 1 Bathtub bag problem, I specifically booked a bathtub room because my child was looking forward to it and wanted to play. I waited from six to nine o'clock, and finally the customer service sent the bathtub bag that miniso bought temporarily (his face was a bit smelly when he sent it, and he didn't say anything). In addition, the hotel compensated two breakfasts for 10 yuan per person.
2. In addition to question 1, the customer service staff said they would ask about my questions 2-5 the night before, but they never responded, and there was no explanation or feedback until I left the hotel.
To be honest, I was very confused and dissatisfied with the attitude of a four-star hotel that didn't take tourists seriously, the poor room environment, and the indifferent service. From customer service to cleaning to after-sales service, carelessness and inferiority can be seen everywhere in the hotel. There is not much that can be done, and I hope that future tourists will avoid it.
Original TextTranslation provided by Google