Anonymous User
September 2, 2024
The second time I came to this hotel was completely different from the first time. Is it because it was a little cheaper? When I checked in, the front desk repeatedly emphasized that I had booked a special twin room. I went upstairs to see a room that had not been tidied up and gave it to the guest downstairs. When I went to the front desk, I was told that I didn't know what the situation was. I had an argument with the aunt who was cleaning up in front of the guests. They changed the room to another room at the end of the corridor. When checking in, the guest repeatedly emphasized that he wanted a room in the middle of the corridor. The bed was changed to another room. I was missing a pillow, so I called the front desk for convenience, but the phone never got a busy signal. I went downstairs to explain the situation to the front desk. Until I checked out, there was still no replacement pillow. I also found butt hairs on the bedside table.
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