GRAND NEW CENTURY HOTEL BEIHAI

I live on the 11th floor and there are cockroaches. I called to send slippers and was told that the auntie would send them later. I waited all night but they didn't deliver them.

The front desk teacher was very patient to help check in. All the activities for children were free. They also gave the children a meal for the next day. It was good.

The front desk was not very professional. When I checked in, I asked what services my room had. He mentioned a few, and I felt that he had missed them. But I had to look after my child and remember to collect the ID card at the time, so I forgot to check the mobile order to confirm it. In the evening, the customer manager Xiao Yang asked me about my stay. I told her that the picture of the room I booked showed that there was a small slide, so why didn't I check in when I checked in? She said that the room was random. I said that since it was random, it should be marked clearly. After all, when I came, I told my child that there was one, and the child was very disappointed after checking in. Then Xiao Yang said that he would give me 30 coins for the hotel game room. Then I remembered that my room originally came with 10 coins, but the front desk didn't give them to me, and I forgot to ask for them. The second thing was the male porter at the door. I really have to say something about this person. He is very cunning. He is full of enthusiastic words next to you. When you take your luggage from the trunk, he reaches out, but doesn't touch your suitcase. When you take it out with great effort and put it on the ground, he quickly touches it to show that he is helping you. I feel sick when I think of this person's face now. If you are really afraid of exertion, don't do this job. The porter at the door of the hotel I checked in the next day did not require me to lift a hand. He pulled the luggage cart, put the luggage in, and sent it upstairs for me. He was competent and professional. The breakfast was OK, the normal standard of a five-star hotel, not particularly good or bad. The handle of the rented sand-digging toy was broken, and I didn't dare to play with it hard.

Ctrip charges 5-star prices, but the accommodation is like an ordinary hotel, the facilities are very old, and the room is very dirty. Please be careful. This is the first time I give a bad review, the experience is too bad

Traveling with two children, the location is very close to the passenger port. Thank you to Xiao Zhang from the reservation department for upgrading the room. The check-in was quick and the room was clean. There were fresh fruits in the room every day and many extra bottles of water were given every day. I have eaten breakfast, Chinese food, and buffet in the hotel. The breakfast is quite satisfactory. The Chinese food is plentiful and reasonably priced, but the waiters in the Chinese restaurant are not as enthusiastic as the front desk and appear to be slack. The buffet is okay. The good food stall on the left side of the north gate of the hotel is good, and it feels better than the internet celebrity restaurant Yuexiang Kitchen in Qiaogang Fengqing Street.

The room is clean and tidy, quite large, the lobby environment is also very good, the front desk is fast, the concierge Xiao Hao is warm and welcoming, the facilities are complete, quite satisfactory