Anonymous User
July 15, 2025
It was a very bad experience. The hotel started operating without the conditions to open for business. Two and a half of the three buildings in the entire park are under renovation. We live in the hotel every day accompanied by the sound of renovation. We came here for the water slide in the park. The children would go there to play for several hours every day. We swam in the pool while breathing in the decoration powder falling from the upstairs (we didn't know this at first, but found out later). One day, it was windy and rainy, and the decoration materials and dust in the whole building were visibly blown out by the wind, and all fell into the swimming pool area below. The main feature here is a parent-child family travel hotel. The hotel is full of children of all sizes. How can everyone live in the hotel safely and steadily?
Let's talk about the elevator. There are nearly 20 rooms on each floor, and the building is more than 30 floors high. There are only two elevators. Tourists, delivery people, their own employees... No one doesn't complain about the elevator. If you catch up with the peak time for meals and check-out, you have to wait at least 20 or 30 minutes to go downstairs. The elders in my family almost fainted while waiting for the elevator in the elevator room because of the long time. The hotel put all the air conditioner main units in the corridor, so the corridor was very hot. Imagine how it felt to wait for the elevator for 30 minutes? One night, an elevator broke down and the car was full of people. No one responded to the call to the hotel. These people were stuck in the small space of the elevator for more than an hour. Finally, the police were called to solve the problem...
Hotel catering, only 3 restaurants can provide breakfast, and it is only a set meal. One set meal is provided every day. There is no choice. If it is not enough, I'm sorry, you have to pay for it yourself. Our family loves to eat buffet breakfast and don't like this set meal mode, but it is not clearly marked on the platform, only whether it includes breakfast or not. The waiter didn't smile at all when providing service, as if he hadn't woken up yet... The Western breakfast provided did not provide butter, you must ask her, and you have to go to them for many things, making the guests chase after them like beggars!
The staff's attitude when talking to you is also good, there is nothing wrong with the attitude, but whether they can solve your demands is another matter!
All consumption in the hotel cannot be recorded, and can only be settled in cash. The waiter was surprised to hear the words "record" and "hang the account", thinking how could the guest make such a request?
When we finally left the hotel, we found that taxis could not enter at all. The store blocked the entire area around the hotel lobby, and only pedestrians could pass. Our family had four large boxes, and we had to carry them out one by one. The staff at the door sat on the shuttle bus and turned a blind eye, playing with their mobile phones. At the last moment, we understood that the store just wanted to keep guests out, and they didn't really welcome you!
They charge the price of a high-end hotel and call the name of a high-end hotel, but they really don't deserve it! I won't stay here again even if it's free!
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