BEIHAI MARRIOTT RESORT

From check-in to check-out, it was a joyous experience. We had high hopes for our stay, but ended up leaving with a very unpleasant experience. First, we checked in from another hotel. The check-in person was very cold and said the room wasn't cleaned yet and asked us to wait. We asked if they could arrange for us to check in as soon as possible, as we had been out fishing after 6:00 AM and were quite tired. The person said, "We normally check in at 3:00 AM and we'll call you back once it's cleaned." We then wandered around for over an hour and didn't receive a call. We returned to the hotel and asked the other check-in person to check if the room was cleaned. It turned out it was, and we could check in, but there was no call to let us in! On the day we left the hotel, we went to the breakfast buffet around 10:30 AM and were met with another person who wouldn't let us in, saying we had to wait in line and there were no seats. Then a group of four came in later, and there were seats available. They were let in first. I asked, "Didn't we come first?" The person said, "It depends on the number of people and the size of the table. What's the difference between a three-person and a four-person group?" Absolutely ridiculous! I got a little pissed off and said we should go get our things first, and they let us in. Once inside, there were clearly plenty of seats, but they hadn't cleared the place yet. And then there were waves of people coming in, and there was no line, they just walked right in. It was so infuriating! The kid's dad completely lost his appetite. I should have taken a picture of this excellent waiter. He took himself too seriously. Terrible service! !!! Also, there were ants in the bathroom! !!!

Facilities: Mostly complete, but the toilet and toiletries aren't smart. Hygiene: Cleanliness is acceptable and spotless. Environment: The beach is less than a 10-minute walk away, and Silver Beach is relatively less crowded. Ordering takeout is also very convenient. Service: The doorman and cleaning lady were very welcoming. The doorman offered to help with luggage, and the cleaning lady would greet and ask if you were back from your trip or planning to go out. They were both very nice. 👍 Also, Molly at the front desk was very responsive and helpful with any questions during my stay. 💯 One minor flaw: On the morning of the 6th, around 9-10 am, when I was about to take the elevator near the restaurant to the first floor for breakfast, I pressed the button but it didn't work. I used the phone next to the elevator to ask if it was broken. The female staff member inside didn't even check and simply replied, "No, there are other elevators available." ???? Regardless of whether the elevator was broken at the time, if the guest had raised the issue, shouldn't someone have checked it and then offered to take another elevator? They simply dismissed the guest with a "No" response. When we got to the first floor, we were surprised to find that the two elevators were simply under maintenance, which made me feel the service from the female staff member was a bit lackluster. Summary: I was originally going to give it a 3 because of the poor service attitude of the female receptionist, but Molly, the doorman, and the cleaning lady were so nice that they brought the service score back to a more satisfactory level. I hope Marriott will provide more training for some of its employees in the future.

I booked a sea view suite and asked about the view. Please watch the video for yourself. It's truly speechless, frustrating, and beyond words. If the so-called sea view is like this, could you please post the actual photos online for everyone's reference? The hotel claims all sea view suites are located in Room 01 on each floor, from the 5th to the 11th, so the view is the same. After reporting this to the hotel, their solutions included: 1. Late check-out 2. A fruit plate. I think these two options should be standard Marriott amenities, not solutions. 3. Free beer from the Sky Bar. I said this was included in my original package. Does the hotel manager who called me really want to resolve the issue? 4. Downgraded to a 40-square-meter standard sea view room. So, you're paying for a 90-square-meter sea view suite and getting a 40-square-meter standard room?! 5. Cancellation allowed. So where would we go on the spur of the moment?! And then there's the wind. It was whirring all night. It was so loud! What's the design of this house? I was supposed to be on vacation, but after hearing the wind all night, I couldn't sleep. The service was also very inattentive, a far cry from other Marriott hotels I've stayed at before. There was no information about breakfast at check-in. Which floor was it on, what time it was, where the pool was, and whether it was indoor or outdoor? Nothing at all. The principle was, "If you don't ask, they won't tell you." The luggage storage area was empty, and after waiting for a while, no one was there, so I had to find my luggage myself. Overall, the experience was terrible. Is this Marriott's standard? Why is the Beihai Marriott like this?

The hotel is very good. The elderly took their children to Beihai for fun. The children had a lot of fun playing on the beach and in the swimming pool. I will stay here again next time. It is very comfortable and has a good environment. Thumbs up!

The staff were very friendly and greeted everyone they met. Upon arriving at the hotel, someone helped with our luggage. Since we had quite a lot of luggage, they even found a luggage cart to take us inside. The breakfast was a bit disappointing, with a limited variety. The beach is also very convenient; there's a small door in the back garden that leads directly out. Simply enter and swipe your room card.

The hotel facilities are very new. After we arrived at the hotel, the waiter took the initiative to greet us and help with the luggage. J, the front desk of the hotel, received us very warmly and took the initiative to upgrade the room type. On the way to send the luggage, the waiter told us that this hotel had just opened in December 24, the overall facilities were very new, and the fragrance was also very relaxing. The room decoration style is holiday style, and each room has a balcony facing the sea, with a very good view. In terms of supporting facilities, there is a 24-hour gym, indoor and outdoor swimming pools and an exclusive children's activity area, which is very complete. After checking in, German beer was also presented to have a drink with friends in the starry sky bar. There is a direct access to the beach in the hotel park, which is very convenient to go to Beihai Silver Beach. There is also a special faucet for sand flushing when returning to the park. The hotel has a rich breakfast selection. The service staff asked us enthusiastically if we needed coffee, and there were seasonal fruits and rice noodles with Guangxi characteristics. The overall evaluation of Beihai Marriott Resort is excellent, suitable for vacation and slow life, and I will consider staying again next time.