Guest User
February 16, 2024
I have been traveling for 15 years, and I have never stayed in such a bad hotel! After booking with Ctrip, we were told that we could check in early. We got up early, and the child woke up before he woke up. We bought the early train ticket and rushed there. After arriving at the hotel, we were told that we could not check in early. The most annoying thing was the attitude of the lobby manager. The original words were "Wait if you can, and cancel and leave if you can't", and then he started to scold the employees in front of us. We had several waves of guests at the front desk, and we really wanted to scold them at that time. We were in a bad mood. First of all, shouldn't we teach employees a lesson behind their backs? In front of the guests, wouldn't it affect the guests' mood? Secondly, during the Chinese New Year, it was difficult to book a hotel. It was obviously the hotel's problem, but they pushed all the problems onto us guests, "Leave if you can't wait"? Let us live on the street? They didn't even feel embarrassed to compensate us. It turned out that they blamed us guests for arriving early? After staying for two nights, something weird happened. There would be someone knocking on the door or calling you after 12 o'clock every night. On the first night, the front desk called you in the middle of the night to ask when you will arrive. I really want to say something ***, I have already checked in and fell asleep, you asked me when I will arrive? The next night, the waiter knocked on the door at 12 o'clock and asked if we had extra quilts in our room. Damn, which room has extra quilts? What kind of hotel are you! On the day of leaving the hotel, the most annoying thing was that I made a suggestion about being disturbed for two consecutive nights. Guess what, the lobby manager's first reaction was not to apologize, but the original words "Impossible, it's not our fault". With this attitude, ****, it's not your fault, is it that I made it up? The first reaction of hotel managers is always to shirk responsibility, and they push it cleanly, saying it's the guests' problem. What kind of service industry are they in? Finally, the hotel pictures are seriously inconsistent with the actual situation. Don't believe the beautiful scenery outside the window in the pictures. I stayed in that room, which was a deluxe room. When I opened the curtains, it was only 20 meters away from the residential building next door. I could see clearly what was going on in the room, not to mention the sunlight. It's impossible. There was no sunlight at all, it was all blocked. I have used Ctrip for 15 years, and this is the first time I have written so many words to review it. It is the worst, bar none.
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